CartonCloud had 11 outages in the last 2 years totaling 35h 57m of downtime — averaging 0.5 incidents per month.
There were 11 CartonCloud outages since July 15, 2025 totaling 35h 57m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are aware of an issue causing Response Bad Request errors when posting from CartonCloud to Starshipit's API. We're investigating and will update further through this banner.
This incident has been resolved.
We’re currently investigating an issue affecting access to the CartonCloud app. Some users may be unable to log in or use key features. Our team is working to restore service as quickly as possible. We’ll provide an update shortly.
We’re currently investigating an issue affecting access to the CartonCloud app. Users may be unable to log in or use key features. Our team is working to restore service as quickly as possible. We’ll provide an update as soon as possible through this banner.
We’re continuing to investigate the issue, and remediation efforts are underway. We’ll provide updates through this banner as soon as possible. Users may experience intermittent access to the system, but performance may remain unstable.
We’re continuing to investigate the issue, with no change in status at this time. We’ll provide updates through this banner as soon as more information becomes available. Users may experience intermittent access to the system, but performance remains unstable for now. We apologise for the inconvenience caused.
We've deployed a mitigation and are closely monitoring. Users can now access the system and perform operations. However, we expect some issues to continue and are monitoring closely. We will continue to provide updates through this banner
The mitigation has been successful and the system now appears stable. Users are able to access the system and perform operations as normal. Any Self Managed integration executions which failed are currently being replayed by our team. Any other queued integration executions should have been processed as normal during the outage. We are still continuing to monitor closely and will update further if anything changes. We appreciate your patience during this outage.
This incident has been resolved.
We’re aware of an issue causing errors when uploading invoices to MYOB. Our team is actively investigating the cause in collaboration with MYOB support. We’ll continue to provide updates here as more information becomes available.
We have identified the issue and are working toward a fix. We will provide further updates through this banner.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware of an issue affecting some customers where Consignment items are not being created on Consignments which are generated from Sale Orders. We have identified the issue and are working toward a fix.
A fix has been implemented and Consignment items will now be created on Consignments generated from Sale Orders successfully. However, we suggest to check accuracy of Consignment Items on any Consignments created from approximately 2:45pm - 3:50pm AEDT February 5th and update accordingly. Alternatively, you can Delete the Consignment which has not generated items and re-generate it from the Sale Order > Consignment tab. We apologise for the inconvenience caused.
A fix has been implemented and Consignment items will now be created on Consignments generated from Sale Orders successfully. However, we suggest to check accuracy of Consignment Items on any Consignments created from approximately 2:45pm - 3:50pm AEDT February 5th and update accordingly. Alternatively, you can Delete the Consignment which has not generated items and re-generate it from the Sale Order > Consignment tab. We apologise for the inconvenience caused.
A fix has been implemented and Consignment items will now be created on Consignments generated from Sale Orders successfully. However, we suggest to check accuracy of Consignment Items on any Consignments created from approximately 2:45pm - 3:50pm AEDT February 5th and update accordingly. Alternatively, you can Delete the Consignment which has not generated items and re-generate it from within the Sale Order > Consignments tab. We apologise for the inconvenience caused.
This incident has been resolved.
We are aware of an outage with our third-party printing provider Printnode that is impacting direct printing of labels and documents. Please download the print job until the issue is resolved. Further updates will be provided through this banner as they come to hand.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are are aware of an issue that is causing degraded performance due to an AWS Outage. Further updates will be provided through this banner.
The issue has been identified.
We’re currently experiencing an issue with the Dashboard page not loading correctly after login due to the AWS Outage, as well as degraded site performance. Quick Fix: You can still access your account by updating your browser address to another page — for example: https://app.cartoncloud.com/[youraccount]/SaleOrders From there, you’ll be able to navigate through the system as usual. Our team is working to resolve this as soon as possible — thank you for your patience!
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware of issues with loading certain pages and general performance. We are currently investigating and will provide further updates once known.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are aware of issues with loading certain pages and general performance. We are currently investigating and will provide further updates once known.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are aware of a printing issue with the PrintNode service, which may cause delays or connection errors when printing labels. You can monitor updates here: https://www.printnode.com/en/status. Further updates will also be provided through this banner.
We are aware of a printing issue with the PrintNode service, which may cause delays or connection errors when printing labels. You can monitor updates here: https://www.printnode.com/en/status. Some print jobs are being received successfully, so we suggest continuing to attempt printing or using the PDF print functionality instead. Further updates will be provided through this banner.
A fix has been implemented and we are monitoring results.
This incident has been resolved.
We’re aware that some users are encountering Internal Server Errors. A fix is in progress, and further updates will be provided through this banner.
A fix has been implemented and we are monitoring results.
This incident has been resolved.
We are aware of an issue where the Packed Items screen is unexpectedly appearing in the mobile app for some users. Affected users can dismiss this screen by pressing Close, and normal account functionality is not impacted. Our team is working on a fix, and updates will be shared here as they become available.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware of a current disruption to MYOB’s API that is affecting CartonCloud customers connected to a MYOB Accounting connector. We are monitoring MYOB’s statuspage for progress toward a resolution https://status.myob.com/ We will provide further updates through this banner.
The MYOB issue appears to be resolved but we are monitoring the results.
The MYOB issue appears to be resolved but we are monitoring the results.
This incident has been resolved.