CallRail had 16 outages in the last 2 years totaling 18h 25m of downtime — averaging 0.7 incidents per month.
There were 16 CallRail outages since June 12, 2025 totaling 18h 25m of downtime. Each is summarised below — incident details, duration, and resolution information.
We're currently experiencing issues with incoming call notifications for Lead Center on iOS devices. Android devices are not impacted. The team has identified the issue and a fix is being implemented.
This incident has been resolved.
Apr 7, 22:30 EDT Completed - The scheduled maintenance has been completed. Apr 7, 22:00 EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr 3, 14:49 EDT Scheduled - CallRail will be performing routine scheduled maintenance on Tuesday, April 7th at 10:00pm EDT (02:00 UTC) for 30 minutes. No customer impact is anticipated. Phone calls will continue to route normally throughout the maintenance period.
Mar 2, 08:47 EST Resolved - This incident has been resolved and the report backlog is now empty. Mar 1, 21:32 EST Monitoring - A fix has been implemented. Our monitors are showing latency is drastically reduced and jobs are now working through the queue at a normal rate. We have added additional server capacity to work through these delayed jobs as quickly as possible. Mar 1, 19:55 EST Identified - We are currently experiencing delays in report exports due to degraded performance in our export pipeline. Our engineering team has identified the root cause and is implementing a fix. No reports have been lost. We will continue to provide updates and appreciate your patience.
Feb 3, 16:21 EST Resolved - This issue has been resolved with the vendor, and systems are now operating normally. Feb 3, 16:02 EST Monitoring - We are aware of an upstream vendor issue that is causing intermittent failure of calls to route properly to Voice Assist. These calls are instead falling over to voice mail, and the caller will hear a voice mail greeting. We are monitoring the problem and exploring potential workarounds.
Jan 29, 15:28 EST Resolved - We are no longer seeing transcript latency. This issue has been resolved. Jan 29, 14:18 EST Identified - Transcript delivery latency is recovering. We are continuing to monitor performance and provide updates until fully resolved. Jan 29, 13:44 EST Investigating - We are investigating increased latency in transcript delivery due to an issue with an upstream provider.
Oct 23, 10:39 EDT Resolved - This incident has been resolved. Oct 23, 10:01 EDT Monitoring - A fix has been deployed, and we will continue to monitor. Oct 23, 09:49 EDT Identified - The issue has been identified and a fix is being implemented. Oct 23, 09:40 EDT Investigating - We are currently investigating the degraded performance for lead center outbound calling.
Aug 21, 16:31 EDT Resolved - This issue has been resolved. Caller details are again available. Aug 21, 15:52 EDT Update - We are continuing to monitor this issue. The vendor has deployed a mitigation and we are seeing improvement. Until fully resolved, this issue will continue causing the following impacts for a small percentage of calls: some caller details may be delayed and may show as "unknown" until the vendor issue is resolved We sincerely apologize for any disruption this may cause. Aug 21, 14:52 EDT Investigating - We have identified an issue with an upstream vendor and are actively working with them to mitigate the situation. This issue is causing the following impacts: - some caller details may be delayed and may show as "unknown" until the vendor issue is resolved We sincerely apologize for any disruption this may cause.
Jul 22, 15:40 EDT Resolved - This incident has been resolved and call recordings are posting successfully to HubSpot. Jul 22, 13:24 EDT Investigating - Our HubSpot integration is experiencing an issue with call recordings. Contact data as well as call, text, and form activities are flowing, but recordings are not sending for calls.
Jul 14, 14:51 EDT Resolved - Our third party vendor will continue monitoring for a while, but our services are all functioning as expected. Jul 14, 14:09 EDT Monitoring - The third party provider has resolved their issue and is in monitoring. Our own error rate seems to have recovered, so we believe the issue is resolved, but will continue monitoring for a short time. Jul 14, 12:59 EDT Investigating - We are hearing reports that an upstream carrier may be having trouble resulting in some call routing failures for our Lead Center customers. We are investigating
Jul 2, 16:48 EDT Resolved - The issue has been resolved. Jul 2, 15:33 EDT Monitoring - Fix has been implemented for the issue and we are now monitoring. Jul 2, 15:16 EDT Identified - We have identified the issue and we are currently working on a fix. Jul 2, 15:03 EDT Investigating - There is currently an issue with text conversations not loading in the timeline. We are investigating the issue.