CallRail experienced a minor incident on August 26, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- monitoring Aug 26, 2025, 04:07 AM UTC
Aug 26, 00:07 EDT Completed - The scheduled maintenance has been completed. Aug 25, 22:00 EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug 20, 14:44 EDT Scheduled - CallRail is performing system-wide maintenance, resulting in a scheduled outage of up to 4 hours on Monday, August 25 2025 from 22:00 EST to 02:00 EST on Tuesday, August 26 (02:00-06:00 UTC). During the scheduled maintenance: - Access to CallRail reporting, messaging, API, and Lead Center will be disabled during this time. - Calls forwarded to a non-CallRail number will continue to route, but softphone availability will be impacted. This means if you usually receive or make calls in Lead Center, you will be unable to do so during the scheduled maintenance window. If you anticipate needing to receive calls during the maintenance window, we urge you to ensure that your Call Flows forward unanswered calls to voicemail or an outside phone number. - Calls to Voice Assist will continue to route successfully. - Notifications, call recordings, and transcriptions (including missed inbound calls) will be delayed, but available shortly after maintenance is completed.