CallPotential Outage History

Started Oct 22, 2026, 05:35 PM UTC· resolved Oct 23, 2026, 12:45 PM UTC

1. investigating Oct 22, 2026, 05:35 PM UTC

   We are aware of an issue that is temporarily preventing call recordings and voicemails from being available to listen to or download. Recordings are still being captured, but they are not becoming available in the app as expected. We’re actively investigating and working to restore access to recordings as quickly as possible. We will share another update as soon as we have more information. We apologize for the inconvenience.

2. identified Oct 22, 2026, 05:56 PM UTC

   We've identified the cause of the issue affecting call recording and voicemails and are actively working on the fix. We will provide another update as soon as we have more details or when the fix is implemented. Thank you for your patience.

3. monitoring Oct 23, 2026, 12:15 PM UTC

   We've implemented a fix, and call recordings and voicemails are available. We'll continue to test system stability. Thanks for your patience, and we'll provide another update once the issue is fully resolved.

4. resolved Oct 23, 2026, 12:45 PM UTC

   The issue that impacted call recordings and voicemails has been fully resolved. All recordings and voicemails are now available. We apologize for the inconvenience and appreciate your patience as our team worked to fix this issue.

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Started Sep 30, 2026, 01:33 PM UTC· resolved Sep 30, 2026, 02:36 PM UTC

1. investigating Sep 30, 2026, 01:33 PM UTC

   We are currently investigating reports of the Thin Client failing to open and displaying a Socket Error. Our team is actively working to identify the root cause and determine the appropriate resolution as quickly as possible. We understand the impact this may have and appreciate your patience while we work through the issue. We will continue to provide updates as additional information becomes available.

2. monitoring Sep 30, 2026, 01:47 PM UTC

   Our Engineering team has identified the cause of the issue and implemented a fix. Please try reopening the Thin Client. You may need to attempt this a few times while the fix takes effect. We recommend allowing approximately 10 minutes for the changes to fully propagate. If you are still unable to access the Thin Client after this time, please reach out to Support via chat so we can assist you further. Thank you for your patience and understanding while we worked to resolve this issue.

3. resolved Sep 30, 2026, 02:36 PM UTC

   The issue preventing the Thin Client from opening and resulting in a Socket Error has been fully resolved. Our Engineering team has confirmed that the fix is in place, and the Thin Client should now be accessible as expected. Thank you for your patience and understanding while we worked to resolve this issue.

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Started Sep 25, 2026, 06:40 PM UTC· resolved Oct 01, 2026, 03:52 PM UTC

1. investigating Sep 25, 2026, 06:40 PM UTC

   We're aware that some CRM customers are currently unable to send move-in receipts and e-sign links via SMS. We understand this affects your ability to complete move-ins efficiently, and our team is investigating the root cause now. As a workaround, we recommend using email to send receipts and e-sign links until this is resolved. Thank you for your patience. We'll post an update when we have more information.

2. identified Sep 28, 2026, 02:15 PM UTC

   We've identified the cause of the SMS delivery failures affecting receipts and e-sign links after move-in. Our team is actively developing a fix. Workaround: Email delivery remains fully functional. Please continue sending receipts and e-sign links via email while we complete the fix.

3. identified Sep 29, 2026, 03:33 PM UTC

   We've identified the cause of the SMS delivery failures affecting receipts and e-sign links after move-in. Our team is actively developing a fix and plans to deploy it on Thursday, October 1st. Workaround: Email delivery remains fully functional. Please continue sending receipts and e-sign links via email while we complete the fix.

4. resolved Oct 01, 2026, 03:52 PM UTC

   Our fix is complete and the SMS delivery issue affecting receipts and e-sign links has been fully resolved. All SMS functionality is restored, and the email workaround is no longer required.

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Started Sep 01, 2026, 05:53 PM UTC· resolved Sep 04, 2026, 04:02 PM UTC

1. investigating Sep 01, 2026, 05:53 PM UTC

   Our team is actively working toward resolving an issue affecting agent and queue status updates on the Call Center Dashboard. We are also working with our telecommunications provider to identify the underlying issue and restore full synchronization. We understand the importance of accurate, real-time status information and the impact this issue can have on your day-to-day operations. We appreciate your continued patience and understanding as we work toward a resolution. We will provide another update as soon as we have additional information to share.

2. identified Sep 03, 2026, 02:18 PM UTC

   Our team has identified the cause of the issue affecting agent and queue status updates on the Call Center Dashboard and is working on a fix. We understand the importance of accurate, real-time status information and the impact this issue can have on your day-to-day operations. We appreciate your continued patience and understanding as we work toward a resolution. We will provide another update as soon as we have additional information to share.

3. monitoring Sep 04, 2026, 02:04 PM UTC

   A fix has been implemented, and we are monitoring system performance to ensure full stability. We’ll continue to observe the issue and post further updates if necessary.

4. resolved Sep 04, 2026, 04:02 PM UTC

   This issue is now fully resolved, and all systems are operational. Thank you for your patience while we worked through this.

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Started Aug 28, 2026, 01:36 PM UTC· resolved Aug 29, 2026, 03:43 PM UTC

1. investigating Aug 28, 2026, 01:36 PM UTC

   We are currently investigating an issue causing the Call Center Agent Dashboard to display agent statuses with a delay. At this time, the issue appears to be limited to the dashboard display and does not appear to impact call functionality. However, we understand that delayed status updates can make it difficult to accurately monitor call center activity. Our team is actively working to identify the cause and resolve the issue as quickly as possible. We will provide another update as soon as additional information is available. Thank you for your patience and understanding while we work to resolve this issue.

2. investigating Aug 28, 2026, 03:59 PM UTC

   Our team is currently making adjustments to the dashboard and preparing an update to correct the inaccurate agent and queue status information. The update is expected to be available shortly. Once it has been deployed, we will test the dashboard to confirm that agent and queue statuses are updating accurately and as expected. We will provide another update once testing is complete and the issue has been confirmed as resolved. Thank you for your continued patience and understanding.

3. identified Aug 28, 2026, 04:00 PM UTC

   The issue has been identified and a fix is being implemented.

4. identified Aug 28, 2026, 05:21 PM UTC

   We have released our dashboard update intended to correct the inaccurate agent and queue status information. However, our telecommunications provider, Twilio, is currently experiencing issues with their event streams, which is preventing agent and queue statuses from remaining fully synchronized on the dashboard. At this time, the issue remains limited to the display of status information and is not impacting call functionality. That said, we understand the importance of having accurate, real-time visibility into your call center activity and recognize the impact this may have on your business. Our team is actively working with Twilio to better understand the issue and obtain an estimated time for resolution. We will provide another update as soon as we have additional information to share. Thank you for your continued patience and understanding.

5. investigating Aug 28, 2026, 09:16 PM UTC

   Our team continues to actively work toward resolving the issue affecting agent and queue status updates on the Call Center Dashboard. We are also continuing to work with our telecommunications provider to identify the underlying issue and restore full synchronization. We understand the importance of accurate, real-time status information and the impact this issue can have on your day-to-day operations. We appreciate your continued patience and understanding as we work toward a resolution. We will provide another update as soon as we have additional information to share.

6. resolved Aug 29, 2026, 03:43 PM UTC

   This incident has been resolved.

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Started Aug 19, 2026, 11:51 PM UTC· resolved Aug 20, 2026, 01:06 AM UTC

1. identified Aug 19, 2026, 11:51 PM UTC

   Storables Telco provider Twilio is currently experiencing issues with Event Streams which is what visually updates agent status and in queue data. While it will appear that agents are not updating calls are still being presented and they are able to answer them. It will also give the perception that calls are waiting in queue that are not there. Everything is still flowing properly so they just need to answer what gets presented. They believe they have identified and expect to have this corrected shortly, although some of the in queue data may not show correctly until morning. You can follow here more more information. https://status.twilio.com/incidents/yrhdbmp3g0h6

2. resolved Aug 20, 2026, 01:06 AM UTC

   This incident has been resolved. Agents may need to refresh their screen in order to see their appropriate status updates. If you experience any further issues, please contact support.

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Started Jul 09, 2026, 01:24 PM UTC· resolved Jul 09, 2026, 03:23 PM UTC

1. identified Jul 09, 2026, 01:24 PM UTC

   We are currently experiencing an issue with users not able to log into the Storable CRM system. Our team has determined the cause and actively working to resolve this as quickly as possible. We will update shortly with next steps and ETA. This is not affecting the location users that have the system registered to the computer.

2. identified Jul 09, 2026, 01:45 PM UTC

   We are currently working on a release to address this issue which should be up and running within the next 15 minutes. We will update here once the release is in place and tested.

3. monitoring Jul 09, 2026, 01:48 PM UTC

   The update has been completed and are able to see users being able to log in, it may be required to do a hard refresh using a CTRL + Shift + R if they are stuck in a loading status.

4. resolved Jul 09, 2026, 03:23 PM UTC

   This incident has been resolved.

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Started Jun 17, 2026, 04:23 PM UTC· resolved Jun 18, 2026, 02:11 PM UTC

1. investigating Jun 17, 2026, 04:23 PM UTC

   Due to an issue with our nightly data refresh process, data from June 16, 2026, may be missing or incomplete when viewing in-app reports or within the Snowflake data share for clients who receive that data. Our team is actively investigating the issue and working to restore the missing data as quickly as possible. We will provide an update once the data refresh has been completed successfully

2. identified Jun 17, 2026, 04:24 PM UTC

   Due to an issue with our nightly data refresh process, data from June 16, 2026, may be missing or incomplete when viewing in-app reports or within the Snowflake data share for clients who receive that data. Our team has identified a potential solution and is making the necessary changes. Once those changes have been tested, the team will rerun the refresh process. Unfortunately, this process can take up to 4 hours to complete, so the data will likely not be fully refreshed until later tonight. We will provide another update once the refresh has completed successfully.

3. identified Jun 17, 2026, 06:27 PM UTC

   Due to an issue with our nightly data refresh process, data from June 16, 2026, may be missing or incomplete when viewing in-app reports or within the Snowflake data share for clients who receive that data. Our team has identified a potential fix and is targeting resolution tonight. We expect the missing data to be updated when the nightly data refresh runs during its regularly scheduled time tonight. We will provide another update once the refresh has completed successfully.

4. resolved Jun 18, 2026, 02:11 PM UTC

   The Snowflake reporting issue has been resolved. Thanks again for your patience.

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Started Apr 30, 2026, 02:43 PM UTC· resolved Apr 30, 2026, 08:24 PM UTC

1. investigating Apr 30, 2026, 02:43 PM UTC

   An issue is temporarily preventing outbound calls from being initiated to tenants from Sitelink integrated accounts. We know this disrupts your workflow, and our team is working to implement a solution. We’ll share updates here as soon as more information is available.

2. monitoring Apr 30, 2026, 03:50 PM UTC

   A fix has been implemented, and we are monitoring system performance. We’ll continue to observe the issue and post further updates if necessary. Please refresh your system to apply the fix. If you are still having issues, please reach out to our Support Team.

3. resolved Apr 30, 2026, 08:24 PM UTC

   This issue is now fully resolved. Thank you for your patience while we worked through this.

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Started Jan 07, 2026, 02:56 PM UTC· resolved Jan 07, 2026, 07:53 PM UTC

1. investigating Jan 07, 2026, 02:56 PM UTC

   We are currently investigating an issue preventing users from opening the CallPotential V1 software. We will provide updates as we learn more. Thank you for your patience as our team works toward a solution.

2. investigating Jan 07, 2026, 02:59 PM UTC

   We are currently investigating an issue preventing users from opening the CallPotential V1 location software. We will provide updates as we learn more. Thank you for your patience as our team works toward a solution.

3. identified Jan 07, 2026, 05:17 PM UTC

   This issue has been identified, and we continue to work toward a resolution. We will provide updates as we learn more.

4. monitoring Jan 07, 2026, 06:54 PM UTC

   A fix has been implemented, and we are monitoring the results. Please try to login to the software again. We will continue to monitor system stability.

5. resolved Jan 07, 2026, 07:53 PM UTC

   This issue has been resolved.

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Started Nov 25, 2025, 02:46 PM UTC· resolved Nov 26, 2025, 10:26 PM UTC

1. investigating Nov 25, 2025, 02:46 PM UTC

   We're aware of a login issue causing connection error messages. This appears to be an issue with our communications provider, Twilio, which has an active incident. Thank you for your patience while we work to resolve this matter

2. monitoring Nov 25, 2025, 04:05 PM UTC

   The Storable CRM connection issue is showing signs of stability, but we are still monitoring some issues. Thanks for your patience, and we will provide updates as we learn more

3. monitoring Nov 25, 2025, 05:28 PM UTC

   As part of the recovery phase, we are still experiencing some issues with Twilio that may be affecting certain agents, including outbound calling, queue assignments, and other communication-related functions. We are continuing to investigate and will share additional updates as soon as more information becomes available.

4. monitoring Nov 25, 2025, 08:57 PM UTC

   As a result of the recent Twilio outage, some users may still experience issues with location-level communications, queue assignments, or agent queue priorities. Our teams are actively identifying any impacted accounts and working to resolve the remaining issues as quickly as possible. Thanks for your patience, and we will provide updates as we learn more

5. monitoring Nov 26, 2025, 02:17 PM UTC

   Working in conjunction with our communications provider, Twilio, we have identified and addressed all known issues related to the recent outage. Out of an abundance of caution, we will continue to closely monitor the system to ensure no additional impacts surface that require further investigation or resolution. If you notice anything unexpected in the meantime, please reach out to our support team.

6. resolved Nov 26, 2025, 10:26 PM UTC

   This incident has been resolved.

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Started Nov 24, 2025, 06:34 PM UTC· resolved Nov 25, 2025, 07:36 PM UTC

1. identified Nov 24, 2025, 06:34 PM UTC

   Our team has identified an issue that has temporarily made call recordings from November 24th unavailable in Storable CRM v1. A fix is scheduled for tonight, and we expect all recordings to be fully restored and accessible by tomorrow. Thank you for your patience while we work to resolve this matter.

2. resolved Nov 25, 2025, 07:36 PM UTC

   This issue has been resolved.

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Started Nov 18, 2025, 02:07 PM UTC· resolved Nov 18, 2025, 03:30 PM UTC

1. investigating Nov 18, 2025, 02:07 PM UTC

   We are currently experiencing multiple issues across our CRM system this morning. We believe these disruptions might be linked to the global Cloudflare outages. Investigating this issue is our highest priority, and we will provide updates as they become available.

2. investigating Nov 18, 2025, 02:23 PM UTC

   Storable services are currently being partially impacted by a global Cloudflare outage. This outage has caused multiple issues with our software. Thank you for your patience as our team investigates this issue. We will provide updates as they become available.

3. monitoring Nov 18, 2025, 02:59 PM UTC

   Cloudflare has implemented a fix, and we continue to monitor our software for any issues. Thank you for your patience as we ensure all services are back to normal.

4. resolved Nov 18, 2025, 03:30 PM UTC

   This issue has been resolved. Thank you for your patience.

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Started Oct 20, 2025, 02:26 PM UTC· resolved Oct 21, 2025, 02:10 PM UTC

1. monitoring Oct 20, 2025, 02:26 PM UTC

   We are currently monitoring an ongoing AWS service outage that is affecting Twilio, our communications provider. As a result, Storable CRM communication services, including phone calls, text messages, and emails, are experiencing disruptions. Additionally, our help site host is impacted, causing help articles to be temporarily unavailable. Our team is in close contact with our communications provider and is actively tracking recovery progress. We appreciate your patience and will provide updates as more information becomes available.

2. resolved Oct 21, 2025, 02:10 PM UTC

   The issue has been fully resolved, and all impacted services have been restored. Our teams have verified normal operations and will continue monitoring to ensure continued stability. We sincerely appreciate your patience and understanding.

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Started Sep 25, 2025, 07:05 PM UTC· resolved Sep 26, 2025, 11:48 PM UTC

1. investigating Sep 25, 2025, 07:05 PM UTC

   We're aware of an issue impacting emails, text messages, and auto-collection calls for collection events. Our team is working on a solution, and we will provide updates as we learn more. Thank you for your patience.

2. monitoring Sep 26, 2025, 12:19 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Sep 26, 2025, 11:48 PM UTC

   This incident has been resolved.

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Started Sep 24, 2025, 01:13 PM UTC· resolved Sep 24, 2025, 06:00 PM UTC

1. investigating Sep 24, 2025, 01:13 PM UTC

   We are currently investigating delays in data synchronization between Storable CRM and associated Facility Management Systems. Our engineering team is actively working to resolve the issue, and we will provide updates as more information becomes available. Thank you for your patience.

2. monitoring Sep 24, 2025, 01:57 PM UTC

   System performance appears to be improving, and our team is monitoring to confirm stability.

3. monitoring Sep 24, 2025, 02:14 PM UTC

   We are continuing to monitor for any further issues.

4. identified Sep 24, 2025, 02:43 PM UTC

   The issue has been identified and a fix is being implemented.

5. monitoring Sep 24, 2025, 05:28 PM UTC

   A fix has been implemented and we are monitoring the results.

6. resolved Sep 24, 2025, 06:00 PM UTC

   This incident has been resolved.

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Started Sep 22, 2025, 07:36 PM UTC· resolved Sep 22, 2025, 10:06 PM UTC

1. investigating Sep 22, 2025, 07:36 PM UTC

   We're aware of an issue impacting Edge-integrated accounts in Storable CRM. These issues include, but are not limited to, move-in errors, email e-sign requests, receipt printing, tenant ledger views, and more. Our team is actively working to resolve these issues. We appreciate your patience and will provide updates as we learn more.

2. identified Sep 22, 2025, 07:54 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Sep 22, 2025, 09:30 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Sep 22, 2025, 10:06 PM UTC

   This incident has been resolved.

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Started Sep 05, 2025, 12:29 PM UTC· resolved Sep 05, 2025, 02:33 PM UTC

1. investigating Sep 05, 2025, 12:29 PM UTC

   We are investigating an issue that is preventing users from completing different tasks within Storable CRM. We appreciate your patience as our team is working to resolve this issue. We’ll share updates here as soon as more information is available.

2. investigating Sep 05, 2025, 12:30 PM UTC

   We are continuing to investigate this issue.

3. monitoring Sep 05, 2025, 12:34 PM UTC

   Our team has implemented a fix and is monitoring the system to ensure stability and full recovery. We will provide further updates as we learn more.

4. resolved Sep 05, 2025, 02:33 PM UTC

   This issue has been resolved. Thank you for your patience as we worked to resolve this issue.

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Started Aug 26, 2025, 02:02 PM UTC· resolved Aug 26, 2025, 09:20 PM UTC

1. investigating Aug 26, 2025, 02:02 PM UTC

   We are investigating an issue that is causing payments to fail for some SiteLink-integrated accounts. We’ll share updates here as soon as more information is available. We apologize for the inconvenience and appreciate your patience.

2. identified Aug 26, 2025, 02:28 PM UTC

   The issue has been identified, and a fix is in progress. We’ll provide another update soon.

3. monitoring Aug 26, 2025, 02:51 PM UTC

   Some accounts temporarily experienced payment processing issues due to an unplanned change by a third-party vendor. The issue has been fixed, and payment processing is fully restored. We are reviewing any potential payment impact and implementing safeguards with the vendor to prevent recurrence. Thank you for your patience.

4. resolved Aug 26, 2025, 09:20 PM UTC

   This issue has been resolved. An unplanned change by a third-party vendor resulted in transaction processing errors. Thank you for your patience as we worked to resolve this issue.

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Started Aug 19, 2025, 04:46 PM UTC· resolved Aug 19, 2025, 06:53 PM UTC

1. investigating Aug 19, 2025, 04:46 PM UTC

   We are currently investigating move-in failures. Our engineering team is actively working to resolve the issue. We will provide updates as more information becomes available. Thank you for your patience

2. identified Aug 19, 2025, 05:28 PM UTC

   We have identified the cause of the move-in failures. Our team is currently testing a fix and will deploy it once validation is complete. We will provide updates as progress continues. Thank you for your patience.

3. monitoring Aug 19, 2025, 05:57 PM UTC

   A fix has been implemented, and we are monitoring system performance to ensure full stability. We’ll continue to observe the issue and post further updates if necessary.

4. resolved Aug 19, 2025, 06:53 PM UTC

   This issue has been resolved. Thank you for your patience.

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Started Aug 18, 2025, 08:56 PM UTC· resolved Aug 19, 2025, 01:34 PM UTC

1. investigating Aug 18, 2025, 08:56 PM UTC

   We’re investigating an issue causing delays with leads syncing from integrated software into CRM. This may result in a long delay before new leads appear. Our team is actively working to identify the root cause and implement a fix. We’ll provide updates here as more information becomes available. Thank you for your patience.

2. resolved Aug 19, 2025, 01:34 PM UTC

   The issue affecting lead syncing has been fully resolved. All data has been processed, the backlog is cleared, and syncing is running normally again. Thank you for your patience while we worked through this.

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Started Aug 13, 2025, 03:04 PM UTC· resolved Aug 13, 2025, 04:09 PM UTC

1. investigating Aug 13, 2025, 03:04 PM UTC

   We're aware of an issue preventing lead data from loading properly within Storable CRM. This issue impacts the following Facility Management Systems: SiteLink: -Leads are not syncing with CRM (new leads, cancellations, etc.) SSM: -Leads are not syncing with CRM (new leads, cancellations, etc.) -Units not loading -Promotions Hummingbird: -Leads are not syncing with CRM (new leads, cancellations, etc.) -Units not loading -Promotions Our team is investigating, and we will provide updates as we learn more. We apologize for any inconvenience and appreciate your patience as we work toward a resolution.

2. monitoring Aug 13, 2025, 03:10 PM UTC

   A fix has been deployed, and we're observing system behavior to confirm stability.

3. resolved Aug 13, 2025, 04:09 PM UTC

   This incident has been resolved.

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Started Aug 09, 2025, 06:32 PM UTC· resolved Aug 10, 2025, 08:58 PM UTC

1. investigating Aug 09, 2025, 06:32 PM UTC

   We are currently looking into an issue regarding callers being disconnected when and agent puts them on hold. At this time we recommend utilizing the Mute button instead of the Hold button. We are not seeing any issues around transfers, this is specific to putting someone on hold. As soon as we have additional information we will share it here.

2. monitoring Aug 09, 2025, 08:11 PM UTC

   We have resolved the issue regarding calls being put on hold causing the call to disconnect and are monitoring for any outlying issues. If you are still experiencing any problems with the hold functionality please send an email to [email protected] so we can investigate.

3. resolved Aug 10, 2025, 08:58 PM UTC

   This incident has been resolved.

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Started Jul 14, 2025, 04:41 PM UTC· resolved Jul 14, 2025, 06:35 PM UTC

1. investigating Jul 14, 2025, 04:41 PM UTC

   Our telecommunications provider is currently experiencing widespread issues impacting multiple products. This is causing disruptions with agent connectivity and preventing calls from connecting properly to our system. At this time, there is no available workaround. We are actively working with Twilio to monitor and resolve the situation. As soon as we have an update, we will share it here. You can also follow the live incident updates directly at: https://status.twilio.com/incidents/sp8glbzt2mcv. Thank you for your patience and understanding.

2. investigating Jul 14, 2025, 04:45 PM UTC

   We are continuing to investigate this issue.

3. resolved Jul 14, 2025, 06:35 PM UTC

   The issue causing disruptions with agent connectivity and preventing calls from connecting properly to our system has been resolved.

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Started Jun 12, 2025, 07:04 PM UTC· resolved Jun 12, 2025, 10:07 PM UTC

1. monitoring Jun 12, 2025, 07:04 PM UTC

   We're aware of an outage impacting multiple CRM upstream vendors. Some CRM functions may be affected. Thanks for your patience as we monitor this situation. We will provide updates once we learn more.

2. resolved Jun 12, 2025, 10:07 PM UTC

   This issue is resolved.

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