CallPotential Outage History
CallPotential is up right nowPingoru has recorded 51 incidents for CallPotential: 14 in the last 12 months and 7 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 6 of 720 (1%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 22 of 720 (3%) |
| July 2026 | 1 | 2 of 744 (0%) |
| August 2026 | 2 | 27 of 744 (4%) |
| September 2026 | 4 | 196 of 720 (27%) |
| October 2026 | 1 | 35 of 575 (6%) |
Incidents, newest first
Minor June 12, 2025 Storable CRM Reports Issue 30m Storable CRM V2
Started Jun 12, 2025, 01:30 PM UTC· resolved Jun 12, 2025, 02:01 PM UTC
- investigating Jun 12, 2025, 01:30 PM UTC
We’re currently investigating an issue impacting V2 reports. Thank you for being so patient as we work to identify the cause. We will share updates as they become available.
- resolved Jun 12, 2025, 02:01 PM UTC
This issue has been resolved. Please note, impacted reporting data from June 11, 2025 will be available the morning of June 13, 2025.
Critical May 22, 2025 Contact Center issue 1d 3h Contact Center V2
Started May 22, 2025, 04:40 PM UTC· resolved May 23, 2025, 07:57 PM UTC
- investigating May 22, 2025, 04:40 PM UTC
We’re currently investigating an issue that is preventing some agents from taking or placing calls. We are working to identify the cause and will share updates as they become available.
- investigating May 22, 2025, 05:05 PM UTC
We are continuing to investigate this issue and have found that, in some cases, agent's queue assignments have been removed from their profile causing calls to not be properly presented to them. We are currently working to reverse this and, as a workaround, you can manually update the queues and reassign the agents by following these instructions if you are not using queue prioritization: https://sparefoot.atlassian.net/wiki/spaces/EC2KB/pages/4230837590/Editing+Call+Queues?atlOrigin=eyJpIjoiNTU5YjkxYzc3ZGE1NGFmZWE4NmI0YzYzMzM0MmVkZGYiLCJwIjoiY29uZmx1ZW5jZS1jaGF0cy1pbnQifQ If you are using queue prioritization, follow these instructions: https://sparefoot.atlassian.net/wiki/spaces/EC2KB/pages/4569170669/Editing+Call+Queues+with+Agent+Prioritization?atlOrigin=eyJpIjoiMDFmNzU1MmY1ZjdlNGFjYzkwZGJiNjAzNDYzMTcyNmQiLCJwIjoiY29uZmx1ZW5jZS1jaGF0cy1pbnQifQ
- identified May 22, 2025, 08:34 PM UTC
We've identified the issue affecting Contact Center inbound and outbound calls and are actively working on a fix. We'll provide another update as soon as we have more details or when the fix is implemented. Thank you for your patience.
- monitoring May 22, 2025, 10:07 PM UTC
The primary cause of the Contact Connect agent login issue has been resolved. Agents should now be able to access the platform without issue. However, as a result of the incident, there may be unintended residual impact to agent queue assignments. If any agents appear to be experiencing issues, we recommend reviewing their configuration settings. Admins can refer to the following guides for assistance. If you are not using queue prioritization: https://sparefoot.atlassian.net/wiki/spaces/EC2KB/pages/4230837590/Editing+Call+Queues?atlOrigin=eyJpIjoiNTU5YjkxYzc3ZGE1NGFmZWE4NmI0YzYzMzM0MmVkZGYiLCJwIjoiY29uZmx1ZW5jZS1jaGF0cy1pbnQifQ If you are using queue prioritization: https://sparefoot.atlassian.net/wiki/spaces/EC2KB/pages/4569170669/Editing+Call+Queues+with+Agent+Prioritization?atlOrigin=eyJpIjoiMDFmNzU1MmY1ZjdlNGFjYzkwZGJiNjAzNDYzMTcyNmQiLCJwIjoiY29uZmx1ZW5jZS1jaGF0cy1pbnQifQ If additional support is needed, please don’t hesitate to reach out to our team at [email protected] - we’re happy to help.
- resolved May 23, 2025, 07:57 PM UTC
This incident has been resolved. Thank you for your patience while we addressed this issue.
Minor May 5, 2025 Contact Center Issue 1d 23h Contact Center V1, Contact Center V2
Started May 05, 2025, 02:40 PM UTC· resolved May 07, 2025, 02:40 PM UTC
- identified May 05, 2025, 02:40 PM UTC
Our team has identified an issue with the Storable CRM Contact Center. Some agents cannot receive calls and make outbound calls, while others cannot answer calls due to entering a No Mic or No Answer status. Our team is actively working to resolve these issues and will provide updates as we learn more. We appreciate your patience and apologize for the inconvenience.
- investigating May 06, 2025, 03:10 PM UTC
We’re currently investigating an issue that is affecting a limited number of agents who may be getting stuck in "no-mic" when using certain browsers. This does not impact all users, but if you are experiencing this issue, switching to the Opera browser has proven to be an effective temporary workaround. We are actively working to implement a permanent fix, and will continue to share updates as they become available.
- monitoring May 06, 2025, 10:35 PM UTC
We’ve resolved the issue affecting a limited number of agents stuck in "no-mic", "no answer", or unable to make or receive calls when using certain browsers. The issue originated from a recent Chromium update and impacted multiple platforms, including ours. A new version of Google Chrome was released today and includes a fix. We recommend that affected users update to the most recent version and log back in to Storable CRM. This has resolved the issue for impacted users. Learn how to update Google Chrome here: https://support.google.com/chrome/answer/95414
- resolved May 07, 2025, 02:40 PM UTC
This issue has been resolved. We appreciate your understanding and apologize for the inconvenience.
Minor April 29, 2025 Email distribution issue 7h Storable CRM V2, Contact Center V2, Collections V2
Started Apr 29, 2025, 03:17 PM UTC· resolved Apr 29, 2025, 10:18 PM UTC
- identified Apr 29, 2025, 03:17 PM UTC
We're aware of an email distribution issue. Some operational email notifications are being distributed more widely instead of being sent to the intended recipients. We apologize for the inconvenience and will provide updates until this issue has been resolved.
- monitoring Apr 29, 2025, 08:07 PM UTC
We've deployed a fix, and our team will continue to monitor performance and provide updates. We appreciate your patience as we resolve this issue.
- resolved Apr 29, 2025, 10:18 PM UTC
This incident has been resolved
Minor April 28, 2025 Call Center Performance Issue 1d 23h Storable CRM V2, Contact Center V2
Started Apr 28, 2025, 03:53 PM UTC· resolved Apr 30, 2025, 03:24 PM UTC
- investigating Apr 28, 2025, 03:53 PM UTC
We're aware of an issue impacting Call Center performance. Some clients are experiencing delays with the dashboard loading and call connectivity. We are investigating and will provide updates as we learn more. Thank you for being so patient as we work toward resolving this issue.
- monitoring Apr 28, 2025, 07:17 PM UTC
While we continue to investigate the cause of the issue, our team has identified several improvements that are expected to increase app performance and help address the current latency issues. We are working to get those deployed as soon as possible.
- monitoring Apr 29, 2025, 01:38 PM UTC
We have deployed caching improvements, and continue to monitor call center performance. We apologize for the inconvenience and will continue to provide updates until this issue has been resolved.
- resolved Apr 30, 2025, 03:24 PM UTC
This issue has been resolved.
Major March 31, 2025 Inbound & Outbound Communication Outage 2h 4m Contact Center V1, Storable CRM V1, Storable CRM V2, Contact Center V2
Started Mar 31, 2025, 04:19 PM UTC· resolved Mar 31, 2025, 06:24 PM UTC
- investigating Mar 31, 2025, 04:19 PM UTC
Our communications provider has reported an outage which is impacting inbound and outbound call communications. We are actively monitoring for a resolution and will post updates as they are available.
- investigating Mar 31, 2025, 04:37 PM UTC
We are continuing to investigate this issue.
- monitoring Mar 31, 2025, 05:31 PM UTC
Our communications provider has reported recovery, and our internal initial testing is also showing recovery. We will continue to monitor this issue.
- resolved Mar 31, 2025, 06:24 PM UTC
This incident has been resolved.
Minor March 24, 2025 Unable to Start Move-Ins for SiteLink-Integrated Facilities 4h 13m Storable CRM V1, Storable CRM V2
Started Mar 24, 2025, 02:20 PM UTC· resolved Mar 24, 2025, 06:34 PM UTC
- investigating Mar 24, 2025, 02:20 PM UTC
We are investigating an issue preventing move-ins for SiteLink-integrated accounts. Users attempting to start a move-in encounter an error: "The Move-in process failed to load. Please click close and try again." Our team is actively working to resolve the issue. Updates will be provided as available. Thank you for your patience.
- identified Mar 24, 2025, 03:03 PM UTC
The issue has been identified and a fix is being implemented. Thank you for your patience as we work to resolve this issue.
- monitoring Mar 24, 2025, 06:18 PM UTC
We have released a fix for this issue and are monitoring the results of the fix.
- resolved Mar 24, 2025, 06:34 PM UTC
This incident has been resolved.
Minor February 5, 2025 Continuous Loading when Logging in 7h 34m
Started Feb 05, 2025, 02:21 PM UTC· resolved Feb 05, 2025, 09:56 PM UTC
- identified Feb 05, 2025, 02:21 PM UTC
Some agents are experiencing issues with logging in due to a local storage issue where data did not properly clear from their browser. To address this you will need to clear the cached date from Chrome. In order to do this please follow the steps below, if this does not work, you can also chat in and we can assist by logging into your machine. 1 - With Chrome open, click on the 3 dots in the top right corner 2 - Select Settings at the bottom of the list 3 - on the left you will then click on Privacy and security 4 - Select Delete browsing data which should be the first option in the middle of your screen. 5 - Change the Time Range to All Time then Click Delete data.
- identified Feb 05, 2025, 07:09 PM UTC
Some agents are experiencing issues with logging in due to a local storage issue where data did not properly clear from their browser. To address this you will need to clear the cached date from Chrome. In order to do this please follow the steps below, if this does not work, you can also chat in and we can assist by logging into your machine. 1 - With Chrome open, click on the 3 dots in the top right corner 2 - Select Settings at the bottom of the list 3 - on the left you will then click on Privacy and security 4 - Select Delete browsing data which should be the first option in the middle of your screen. 5 - Change the Time Range to All Time then Click Delete data. For those using the location client if you right click on the CP logo in the application tray and select the unregister option, then once the registration window comes back up, you are able to re-register using the location email, which will send a link to regain access. If you are accessing multiple facilities you will need to chat in so we can re-register it for you.
- resolved Feb 05, 2025, 09:56 PM UTC
We have seen the reports of this drop significantly over the past few hours. Most that have experienced this occurring have either self corrected or chatted in for support to assist. Any additional instances should be few and far between, so we are marking this resolved to remove the notification from displaying any longer in the system.
Notice January 7, 2025 Agent Connecting Issues 2h 23m
Started Jan 07, 2025, 02:10 PM UTC· resolved Jan 07, 2025, 04:33 PM UTC
- investigating Jan 07, 2025, 02:10 PM UTC
We are currently experiencing a sync issue which is affecting agents ability to make or receive calls. Our engineering team is looking into this matter with the highest priority and hope to identify and resolve the issue as quick as possible.
- identified Jan 07, 2025, 02:39 PM UTC
We have identified the root cause of the issue and have corrected it. There is still a good amount of data that needs to resync prior to full recovery, but we are seeing call come through again and outbound calls are able to be made.
- monitoring Jan 07, 2025, 03:34 PM UTC
All issues have been resolved and are functioning as expected. We will continue to monitor to ensure complete resolution.
- resolved Jan 07, 2025, 04:33 PM UTC
This incident has been resolved.
Notice January 2, 2025 Unable to make or receive calls 1h 42m
Started Jan 02, 2025, 02:32 PM UTC· resolved Jan 02, 2025, 04:15 PM UTC
- investigating Jan 02, 2025, 02:32 PM UTC
We are currently investigating an issue where Call Center agents are unable to make or receive calls due to an audible "Application Error" message. We are actively working to resolve this instance as soon as possible.
- monitoring Jan 02, 2025, 03:54 PM UTC
We're seeing that calls are now able to be completed as expected. We are continuing to monitor the situation. If you experience any additional issues pertaining to call errors, please chat in with our Support team.
- resolved Jan 02, 2025, 04:15 PM UTC
We are seeing that calls are working as expected, and this incident is resolved. If you experience any further issues, please reach out to our Support Team for further assistance.
Minor December 26, 2024 System Sync Issue 11h 36m
Started Dec 26, 2024, 11:27 PM UTC· resolved Dec 27, 2024, 11:04 AM UTC
- identified Dec 26, 2024, 11:27 PM UTC
We are currently seeing issues with data syncing between CallPotential/Storable CRM and the Facility Management Software. This has caused a backlog of data needing to be updated. We have identified the cause and are working towards resolving this as quickly as possible. At this time you will see delays in being able to access existing leads or when trying to create brand new leads.
- resolved Dec 27, 2024, 11:04 AM UTC
Everything had recovered as of 1am CST, so this matter is being marked as resolved.
Notice December 4, 2024 Agent Dashboard not Updating 14h
Started Dec 04, 2024, 12:11 AM UTC· resolved Dec 04, 2024, 02:12 PM UTC
- investigating Dec 04, 2024, 12:11 AM UTC
We are currently seeing that the agent dashboard is not properly updating the displayed worker status. It does appear that calls are properly coming in and can be answered. We are currently investigating this instance with our telco provider to get this resolved as quickly as possible.
- monitoring Dec 04, 2024, 04:00 AM UTC
Our Telco provider was able to find and resolve the issue related to the status updates. We will continue to monitor into the morning to ensure there are no additional problems.
- resolved Dec 04, 2024, 02:12 PM UTC
This incident has been resolved.