Cadmium Outage History

Cadmium is up right now

Cadmium had 22 outages in the last 2 years totaling 709h 54m of downtime — averaging 0.9 incidents per month.

There were 22 Cadmium outages since June 16, 2025 totaling 709h 54m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.gocadmium.com

Minor May 27, 2026

EthosCE Analytics Dashboard Issue

Detected by Pingoru
May 27, 2026, 01:59 PM UTC
Resolved
May 28, 2026, 01:25 PM UTC
Duration
23h 25m
Affected: EthosCE
Timeline · 6 updates
  1. investigating May 27, 2026, 01:59 PM UTC

    We are aware of an issue where some customers are reporting that data is not being populated in their analytics dashboards. Our team is actively investigating the issue and working to identify the root cause. We will provide additional updates as more information becomes available.

  2. identified May 27, 2026, 02:56 PM UTC

    We have identified the root cause of the issue impacting analytics dashboard data population. The issue was caused by a breaking change introduced in the API of one of our third-party vendors. Our team is actively working on implementing the necessary updates to restore normal data processing as quickly as possible. We will continue to provide updates as progress is made.

  3. monitoring May 27, 2026, 03:53 PM UTC

    Our team has implemented a fix for the analytics dashboard data population issue, and the changes are currently undergoing QA testing. We will provide additional updates as testing is completed and deployment timing is confirmed.

  4. monitoring May 27, 2026, 04:47 PM UTC

    We have successfully applied and validated the fix for a subset of customers. Deployment of the fix to all customers is now underway. Due to the scope of the rollout, it will take some time for the changes to fully propagate across all environments. We will continue to provide updates as deployment progresses.

  5. monitoring May 27, 2026, 06:07 PM UTC

    The issue impacting analytics dashboard data population has been resolved. The fix has now been deployed to all customers, and we are continuing to monitor the system to ensure everything is functioning as expected.

  6. resolved May 28, 2026, 01:25 PM UTC

    The issue impacting analytics dashboard data population has been fully resolved. After a period of monitoring, we have confirmed that the system is functioning as expected and all dashboards are populating data normally.

Read the full incident report →

Notice May 8, 2026

Resolved - Elevate Service Disruption

Detected by Pingoru
May 08, 2026, 03:34 PM UTC
Resolved
May 08, 2026, 12:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved May 08, 2026, 03:34 PM UTC

    Incident window: 5/7/26 8:15 PM PM PDT – 8:57 PM ET Yesterday evening, customers experienced widespread errors and timeouts when using the platform. Service has been fully restored. What happened Our primary database became overloaded under heavy concurrent activity, causing requests to stall. The system failed over standby database at 8:27 PM ET, which resolved the database issue. However, our application servers did not automatically reconnect to the new database and had to be replaced with fresh instances to restore service. Impact • Elevated errors and timeouts across the platform • Service restored progressively as new application servers came online • No data was lost Resolution Full service was restored by 8:57 PM ET and the platform has been stable since.

Read the full incident report →

Minor April 28, 2026

Issue with Course Catalogues not loading properly

Detected by Pingoru
Apr 28, 2026, 07:23 PM UTC
Resolved
Apr 30, 2026, 02:01 PM UTC
Duration
1d 18h
Affected: EthosCE
Timeline · 4 updates
  1. identified Apr 28, 2026, 07:23 PM UTC

    We are currently experiencing an issue affecting the course catalogue in EthosCE, which may prevent it from loading properly. This appears to be related to an issue with a third-party service we rely on, and we are actively working with them to resolve it as quickly as possible. We will continue to share updates here as we learn more. Thank you for your patience while we work to restore full service.

  2. identified Apr 29, 2026, 01:38 PM UTC

    We are continuing to experience an issue affecting the course catalogue in EthosCE, which may prevent it from loading properly. This appears to be related to an issue with a third-party service we rely on, and we are continuing to work with them to resolve it as quickly as possible. We will continue to share updates here as we learn more. Thank you for your patience while we work to restore full service.

  3. monitoring Apr 29, 2026, 03:18 PM UTC

    The issue affecting the course catalogue in EthosCE has been fully resolved. The root cause was identified as a disruption with a third-party service, which has now been addressed. The course catalogue is loading normally and all related functionality has been restored.

  4. resolved Apr 30, 2026, 02:01 PM UTC

    This issue is now resolved. The course catalogue in EthosCE is fully operational, and no further action is required.

Read the full incident report →

Minor April 20, 2026

Issue with Eventscribe Onsite Dashboard Widgets

Detected by Pingoru
Apr 20, 2026, 03:34 PM UTC
Resolved
Apr 20, 2026, 04:42 PM UTC
Duration
1h 7m
Affected: Onsite
Timeline · 2 updates
  1. identified Apr 20, 2026, 03:34 PM UTC

    We are aware of an issue causing the dashboard widgets to not display within Eventscribe Onsite. We have identified the issue and are working on a resolution. We'll provide an update when we next have additional information.

  2. resolved Apr 20, 2026, 04:42 PM UTC

    This issue has been resolved and dashboard widgets are now displaying within Eventscribe Onsite.

Read the full incident report →

Critical February 23, 2026

Eventscribe Server Unavailable

Detected by Pingoru
Feb 23, 2026, 08:20 PM UTC
Resolved
Feb 24, 2026, 01:48 PM UTC
Duration
17h 28m
Affected: Education HarvesterWebsiteMobile AppExpo HarvestermyCadmiumSurvey MagnetScorecardLogistics
Timeline · 13 updates

Read the full incident report →

Major November 18, 2025

Service disruption

Detected by Pingoru
Nov 18, 2025, 11:55 AM UTC
Resolved
Nov 18, 2025, 09:28 PM UTC
Duration
9h 32m
Affected: RegistrationElevateEducation HarvesterConference365WebsiteMobile AppExpo HarvesterEthosCEmyCadmiumSurvey MagnetScorecardOnsiteWarpwire
Timeline · 5 updates
  1. identified Nov 18, 2025, 11:55 AM UTC

    We are monitoring an issue with Cloudflare that is disrupting access to some Cadmium services. Cloudflare status can be checked at www.cloudflarestatus.com and we will update this page when we have more information.

  2. monitoring Nov 18, 2025, 02:51 PM UTC

    Cloudflare has implemented a fix and is reporting that service is returning to normal. We will continue to monitor the situation.

  3. identified Nov 18, 2025, 03:16 PM UTC

    We are aware of disrupted service to EthosCE and are investigating.

  4. monitoring Nov 18, 2025, 06:14 PM UTC

    EthosCE service has been restored. Our team is continuing to monitor the system. If you are still experiencing issues, please notify support.

  5. resolved Nov 18, 2025, 09:28 PM UTC

    The issue has been resolved. We will share root cause analysis as soon as possible.

Read the full incident report →

Minor September 26, 2025

Investigating

Detected by Pingoru
Sep 26, 2025, 03:31 PM UTC
Resolved
Sep 26, 2025, 09:22 PM UTC
Duration
5h 51m
Affected: RegistrationEducation HarvesterWebsiteMobile AppExpo HarvestermyCadmiumSurvey MagnetScorecard
Timeline · 5 updates
  1. investigating Sep 26, 2025, 03:31 PM UTC

    Our team is aware of degraded performance with Eventscribe products and is working swiftly to identify the root cause.

  2. identified Sep 26, 2025, 04:40 PM UTC

    The root cause has been identified, and our team is working as quickly as possible to fix the issue. Thank you for your patience! We will provide an update as soon as we have more information.

  3. monitoring Sep 26, 2025, 05:55 PM UTC

    A fix has been put in place, and service has been restored. Our team is continuing to monitor the system. If you are still experiencing issues, please notify your project manager.

  4. monitoring Sep 26, 2025, 05:55 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Sep 26, 2025, 09:22 PM UTC

    The issue has been resolved. We will share root cause analysis as soon as possible.

Read the full incident report →

Minor September 24, 2025

Degraded Performance on Elevate

Detected by Pingoru
Sep 24, 2025, 02:34 PM UTC
Resolved
Sep 25, 2025, 07:42 PM UTC
Duration
1d 5h
Affected: ElevateConference365
Timeline · 6 updates
  1. investigating Sep 24, 2025, 02:34 PM UTC

    We are actively investigating reports of degraded performance on Elevate sites. The team is working diligently to identify the root cause and provide a fix to this issue. Thank you for your patience.

  2. investigating Sep 24, 2025, 03:50 PM UTC

    We are continuing to investigate degraded performance on Elevate sites. The team is working diligently to identify the root cause and provide a fix to this issue. Thank you for your patience.

  3. identified Sep 24, 2025, 04:33 PM UTC

    Our team has identified the root cause of the degraded performance and is working diligently to provide a fix to this issue. Thank you for your patience.

  4. monitoring Sep 24, 2025, 04:51 PM UTC

    A fix has been put in place, and service has been restored. Our team is continuing to monitor the system.

  5. resolved Sep 25, 2025, 07:42 PM UTC

    The issue has been resolved. We will share root cause analysis as soon as possible.

  6. postmortem Sep 29, 2025, 04:09 PM UTC

    On September 24, Elevate services experienced performance degradation due to a third-party provider’s inability to handle increased traffic on a specific site, which subsequently impacted our platform. Service performance returned to normal after a system restart. To prevent similar issues, we have opened a ticket with our engineering team to implement safeguards, strengthen monitoring, and improve resiliency going forward.

Read the full incident report →

Notice September 15, 2025

BadgeCert API Unavailable

Detected by Pingoru
Sep 15, 2025, 05:03 PM UTC
Resolved
Sep 22, 2025, 06:06 PM UTC
Duration
7d 1h
Affected: ElevateConference365
Timeline · 3 updates
  1. investigating Sep 15, 2025, 05:03 PM UTC

    Our team has identified an issue related to the BadgeCert API causing earned badges for a user to be unavailable at this time. We’re monitoring the situation closely and will provide updates as more information is available.

  2. identified Sep 17, 2025, 01:52 PM UTC

    Our team has identified an issue related to the BadgeCert API causing earned badges for a user to be unavailable at this time. We’re working on a solution to this situation and will provide updates as more information is available.

  3. resolved Sep 22, 2025, 06:06 PM UTC

    Our team has fixed an issue related to the BadgeCert API issue. Users are now able to see their earned badges.

Read the full incident report →

Notice September 5, 2025

Support Phone System Availability

Detected by Pingoru
Sep 05, 2025, 07:14 PM UTC
Resolved
Sep 05, 2025, 08:54 PM UTC
Duration
1h 40m
Affected: RegistrationElevateEducation HarvesterConference365WebsiteMobile AppExpo HarvesterEthosCEmyCadmiumSurvey MagnetScorecardOnsiteWarpwire
Timeline · 2 updates
  1. identified Sep 05, 2025, 07:14 PM UTC

    We're currently experiencing issues with our phone system, which may prevent calls from connecting or being answered promptly. Our team is actively working to resolve the problem. In the meantime, we recommend reaching out via email or by opening a support ticket for the fastest response. We appreciate your patience and understanding.

  2. resolved Sep 05, 2025, 08:54 PM UTC

    The issue with our phone system has been resolved, and all services are now operating normally. We appreciate your patience while we worked to address the problem and apologize for any inconvenience this may have caused. Thank you for your understanding.

Read the full incident report →

Notice August 21, 2025

Network Performance

Detected by Pingoru
Aug 21, 2025, 06:30 PM UTC
Resolved
Aug 21, 2025, 08:00 PM UTC
Duration
1h 30m
Affected: RegistrationElevateEducation HarvesterConference365WebsiteMobile AppExpo HarvesterEthosCEmyCadmiumSurvey MagnetScorecardOnsiteWarpwire
Timeline · 2 updates
  1. monitoring Aug 21, 2025, 06:30 PM UTC

    Cloudflare is reporting performance issues in their Ashburn, Virginia data center. This may result in slower-than-normal response times from some Cadmium applications.

  2. resolved Aug 21, 2025, 08:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 12, 2025

EthosCE intermittent outages

Detected by Pingoru
Aug 12, 2025, 06:02 PM UTC
Resolved
Aug 14, 2025, 03:00 PM UTC
Duration
1d 20h
Affected: EthosCE
Timeline · 5 updates
  1. investigating Aug 12, 2025, 06:02 PM UTC

    We are currently investigating an issue causing intermittent outages for some EthosCE customers.

  2. identified Aug 12, 2025, 08:04 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 13, 2025, 02:18 AM UTC

    A fix has been put in place, and service has been restored. Our team is continuing to monitor the system. If you are still experiencing issues, please notify your project manager.

  4. monitoring Aug 13, 2025, 02:34 PM UTC

    The issue with intermittent outages has been resolved. Some EthosCE customers may not be able to view logs at this time, however, we expect logging will be restored within the next 24 hours.

  5. resolved Aug 14, 2025, 03:00 PM UTC

    Logging has been fully restored amd this issue has been resolved.

Read the full incident report →

Minor August 5, 2025

Intermittent Issues with Education Harvester

Detected by Pingoru
Aug 05, 2025, 07:01 PM UTC
Resolved
Aug 14, 2025, 03:00 PM UTC
Duration
8d 19h
Affected: Education Harvester
Timeline · 3 updates
  1. investigating Aug 05, 2025, 07:01 PM UTC

    We are currently aware that some customers may be experiencing intermittent issues with Education Harvester. Our team is actively monitoring the situation and investigating to better understand the cause. We appreciate your patience and will provide updates as more information becomes available.

  2. monitoring Aug 05, 2025, 08:38 PM UTC

    Standard service has been restored. Our team is actively monitoring the system to ensure stability.

  3. resolved Aug 14, 2025, 03:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 17, 2025

Posters not loading in the Mobile App

Detected by Pingoru
Jul 17, 2025, 09:15 PM UTC
Resolved
Jul 18, 2025, 02:00 PM UTC
Duration
16h 44m
Affected: Mobile App
Timeline · 3 updates
  1. monitoring Jul 17, 2025, 09:15 PM UTC

    Posters not loading in the mobile app were affected between 1:03 PM - 3:11 PM ET. A fix has been put in place, and service has been restored. Our team is continuing to monitor the system.

  2. monitoring Jul 18, 2025, 01:59 PM UTC

    The issue has been resolved. We will share root cause analysis as soon as possible.

  3. resolved Jul 18, 2025, 02:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 6, 2025

Investigating issue with Registration module

Detected by Pingoru
Jul 06, 2025, 10:03 AM UTC
Resolved
Jul 06, 2025, 11:14 AM UTC
Duration
1h 11m
Affected: Registration
Timeline · 4 updates
  1. investigating Jul 06, 2025, 10:03 AM UTC

    Our team is aware there is a service disruption and is working swiftly to identify the root cause.

  2. identified Jul 06, 2025, 10:32 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jul 06, 2025, 11:14 AM UTC

    The issue has been resolved.

  4. postmortem Jul 08, 2025, 05:06 PM UTC

    A technical issue affected the Eventscribe Registration API service and dashboard due to a mismatch in the application’s classpath after an upgrade. The issue was promptly identified and resolved through a task definition update and service redeployment. Full functionality was restored by 6:30 AM Eastern, and regression testing confirmed that all systems were stable.

Read the full incident report →

Minor July 2, 2025

Upload Functionality for Warpwire VOD Currently Unavailable

Detected by Pingoru
Jul 02, 2025, 07:41 PM UTC
Resolved
Jul 03, 2025, 01:56 PM UTC
Duration
18h 15m
Affected: Warpwire
Timeline · 4 updates
  1. investigating Jul 02, 2025, 07:41 PM UTC

    Our team is aware there is a service disruption and is working swiftly to identify the cause. Thank you for your patience.

  2. identified Jul 02, 2025, 08:13 PM UTC

    The root cause has been identified, and our team is working as quickly as possible to fix the issue. Thank you for your patience! We will provide an update as soon as we have more information.

  3. monitoring Jul 02, 2025, 08:16 PM UTC

    A fix has been put in place, and service has been restored. Our team is continuing to monitor the system.

  4. resolved Jul 03, 2025, 01:56 PM UTC

    The issue has been resolved. We will share root cause analysis as soon as possible.

Read the full incident report →

Major June 27, 2025

EthosCE Service Disruption

Detected by Pingoru
Jun 27, 2025, 05:17 PM UTC
Resolved
Jun 27, 2025, 07:54 PM UTC
Duration
2h 36m
Affected: EthosCE
Timeline · 2 updates
  1. investigating Jun 27, 2025, 05:17 PM UTC

    Our team is aware there is a service disruption and is working swiftly to identify the root cause.

  2. resolved Jun 27, 2025, 07:54 PM UTC

    The issue is resolved. The root cause was a massive bot traffic spike, which has been mitigated at this time.

Read the full incident report →

Major June 22, 2025

EthosCE SCORM Outage

Detected by Pingoru
Jun 22, 2025, 01:07 AM UTC
Resolved
Jun 23, 2025, 12:23 AM UTC
Duration
23h 16m
Affected: EthosCE
Timeline · 3 updates
  1. identified Jun 22, 2025, 01:07 AM UTC

    Our team is aware of a SCORM outage and is working to restore service as quickly as possible.

  2. monitoring Jun 22, 2025, 04:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 23, 2025, 12:23 AM UTC

    The issue has been resolved.

Read the full incident report →

Minor June 21, 2025

Scheduled Maintenance

Detected by Pingoru
Jun 21, 2025, 05:05 AM UTC
Resolved
Jun 22, 2025, 01:05 AM UTC
Duration
20h
Affected: EthosCE
Timeline · 2 updates
  1. investigating Jun 21, 2025, 05:05 AM UTC

    We are aware of an issue regarding EthosCE Analytics and are working on restoring service as soon as possible. Thank you for your patience!

  2. resolved Jun 22, 2025, 01:05 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 16, 2025

EthosCE Degraded Performance

Detected by Pingoru
Jun 16, 2025, 05:16 PM UTC
Resolved
Jun 16, 2025, 06:07 PM UTC
Duration
50m
Affected: EthosCE
Timeline · 2 updates
  1. investigating Jun 16, 2025, 05:16 PM UTC

    Our team is aware of degraded performance for EthosCE and is working swiftly to identify the root cause.

  2. resolved Jun 16, 2025, 06:07 PM UTC

    The issue has been resolved. Please open a support ticket if you observe degraded performance.

Read the full incident report →