BuildingLink Outage History

Started Oct 14, 2026, 07:29 PM UTC· resolved Oct 15, 2026, 01:06 PM UTC

1. investigating Oct 14, 2026, 07:29 PM UTC

   We have received reports of site performance issues in the Send Email module resulting in drafts not saving and emails not sending. Our team is actively investigating and will resolve this issue as soon as possible. EN COURS D'INVESTIGATION : Nous avons reçu des signalements concernant des problèmes de performance du site dans le module d'envoi d'e-mails, entraînant l'impossibilité d'enregistrer les brouillons et d'envoyer les e-mails. Notre équipe enquête activement et résoudra ce problème dans les plus brefs délais. INVESTIGANDO: Hemos recibido informes sobre problemas de rendimiento en el módulo de envío de correos electrónicos, lo que impide guardar borradores y enviar mensajes. Nuestro equipo está investigando activamente la situación y resolverá el problema lo antes posible.

2. identified Oct 14, 2026, 09:13 PM UTC

   The issue has been identified and a fix is being implemented.

3. resolved Oct 15, 2026, 01:06 PM UTC

   This incident has been resolved.

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Started Oct 07, 2026, 03:28 PM UTC· resolved Oct 07, 2026, 10:02 PM UTC

1. investigating Oct 07, 2026, 03:28 PM UTC

   We have received reports of site performance issues resulting in server errors and/or pages not loading. Our team is actively investigating and will resolve this issue as soon as possible. EN COURS D'INVESTIGATION : Nous avons reçu des rapports faisant état de problèmes de performance du site entraînant des erreurs de serveur et/ou des pages ne se chargeant pas. Notre équipe enquête activement et résoudra ce problème dès que possible. INVESTIGANDO: Hemos recibido informes sobre problemas de rendimiento del sitio que resultan en errores del servidor y/o en que las páginas no se cargan. Nuestro equipo está investigando activamente y resolverá este problema lo antes posible.

2. monitoring Oct 07, 2026, 04:04 PM UTC

   A fix has been implemented and we are monitoring the results. SURVEILLANCE : Un correctif a été mis en place et nous surveillons les résultats. MONITOREO: Se ha implementado una solución y estamos monitoreando los resultados.

3. resolved Oct 07, 2026, 10:02 PM UTC

   This incident has been resolved.

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Started Oct 03, 2026, 05:05 PM UTC· resolved Oct 07, 2026, 03:27 PM UTC

1. investigating Oct 03, 2026, 05:05 PM UTC

   We have received reports from customers having issues opening the KeyLink program. If your building is affected and you have the administrative password for the computer, or if your computer is managed by your local IT: 1, Close the KeyLink program entirely. 2. When re-opening, right-click on the KeyLink program, select "Run as administrator" and re-open. 3. You will be prompted to input the Administrative password, and the program should open as expected. If you do not have the Administrative Password for your computer, you can call our Support Team at 877-501-7117 and leave us a message. Our team will call back as soon as possible. Thank you for your patience while we work to get this resolved. ENQUÊTE EN COURS : Nous avons reçu des signalements de clients rencontrant des difficultés à ouvrir le programme KeyLink. Si votre immeuble est concerné et que vous disposez du mot de passe administrateur de l'ordinateur, ou si votre ordinateur est géré par votre service informatique local : 1. Fermez complètement le programme KeyLink. 2. Pour le rouvrir, faites un clic droit sur le programme KeyLink, sélectionnez « Exécuter en tant qu'administrateur », puis rouvrez-le. 3. Vous serez invité à saisir le mot de passe administrateur, et le programme devrait s'ouvrir normalement. Si vous ne disposez pas du mot de passe administrateur de votre ordinateur, vous pouvez appeler notre équipe d'assistance au 877-501-7117 et nous laisser un message. Notre équipe vous rappellera dans les plus brefs délais. Merci de votre patience pendant que nous travaillons à résoudre ce problème. EN INVESTIGACIÓN: Hemos recibido reportes de clientes que tienen problemas para abrir el programa KeyLink. Si su edificio está afectado y usted tiene la contraseña de administrador de la computadora, o si su computadora es administrada por su departamento de TI local: 1. Cierre completamente el programa KeyLink. 2. Al volver a abrirlo, haga clic derecho en el programa KeyLink, seleccione "Ejecutar como administrador" y ábralo de nuevo. 3. Se le pedirá que ingrese la contraseña de administrador, y el programa debería abrirse normalmente. Si no tiene la contraseña de administrador de su computadora, puede llamar a nuestro equipo de soporte al 877-501-7117 y dejarnos un mensaje. Nuestro equipo le devolverá la llamada lo antes posible. Gracias por su paciencia mientras trabajamos para resolver este problema.

2. resolved Oct 07, 2026, 03:27 PM UTC

   This incident has been resolved.

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Started Sep 29, 2026, 04:08 PM UTC· resolved Sep 30, 2026, 01:51 PM UTC

1. investigating Sep 29, 2026, 04:08 PM UTC

   We have received reports of site performance issues resulting in server errors and/or pages not loading. Our team is actively investigating and will resolve this issue as soon as possible. EN COURS D'INVESTIGATION : Nous avons reçu des rapports faisant état de problèmes de performance du site entraînant des erreurs de serveur et/ou des pages ne se chargeant pas. Notre équipe enquête activement et résoudra ce problème dès que possible. INVESTIGANDO: Hemos recibido informes sobre problemas de rendimiento del sitio que resultan en errores del servidor y/o en que las páginas no se cargan. Nuestro equipo está investigando activamente y resolverá este problema lo antes posible.

2. monitoring Sep 29, 2026, 04:57 PM UTC

   A fix has been implemented and we are monitoring the results. SURVEILLANCE : Un correctif a été mis en place et nous surveillons les résultats. EN SEGUIMIENTO: Se ha implementado una solución y estamos supervisando los resultados.

3. resolved Sep 30, 2026, 01:51 PM UTC

   This incident has been resolved.

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Started Sep 25, 2026, 07:25 PM UTC· resolved Sep 30, 2026, 01:52 PM UTC

1. investigating Sep 25, 2026, 07:25 PM UTC

   We have received reports that Emergency Broadcast messages are not being delivered as expected when being sent via the BuildingLink Web Portal. For any Emergency Broadcasts that must be sent immediately, please use the BuildingLink Geo Mobile App. Emergency Broadcasts will send as expected via BuildingLink GEO. Our team is actively working on a fix, and we will update this page as soon as the issue is resolved. Thank you for your patience. EN COURS D'ANALYSE Nous avons reçu des signalements indiquant que les messages de diffusion d'urgence ne sont pas livrés comme prévu lorsqu'ils sont envoyés depuis le portail Web BuildingLink. Pour toute diffusion d'urgence devant être envoyée immédiatement, veuillez utiliser l'application mobile BuildingLink GEO. Les diffusions d'urgence sont envoyées normalement via BuildingLink GEO. Notre équipe travaille activement à une correction, et nous mettrons cette page à jour dès que le problème sera résolu. Merci de votre patience. EN INVESTIGACIÓN Hemos recibido informes de que los mensajes de transmisión de emergencia no se están entregando correctamente cuando se envían desde el Portal Web de BuildingLink. Para cualquier transmisión de emergencia que deba enviarse de inmediato, utilice la aplicación móvil BuildingLink GEO. Las transmisiones de emergencia se envían con normalidad a través de BuildingLink GEO. Nuestro equipo está trabajando activamente en una solución, y actualizaremos esta página en cuanto se resuelva el problema. Gracias por su paciencia.

2. resolved Sep 30, 2026, 01:52 PM UTC

   This incident has been resolved.

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Started Sep 22, 2026, 07:59 PM UTC· resolved Sep 22, 2026, 11:38 PM UTC

1. investigating Sep 22, 2026, 07:59 PM UTC

   We have received reports of site performance issues resulting in Shift Log pages not loading. Our team is actively investigating and will resolve this issue as soon as possible. During this time, if you have already logged into the GEO mobile app, you can continue to use it, and data will sync when site performance is restored to normal. EN COURS D'INVESTIGATION : Nous avons reçu des rapports de problèmes de performance du site entraînant le non-chargement des pages du journal de bord des quarts. Notre équipe enquête activement et résoudra ce problème dès que possible. Pendant ce temps, si vous vous êtes déjà connecté à l'application mobile GEO, vous pouvez continuer à l'utiliser et les données se synchroniseront lorsque les performances du site seront rétablies à la normale. INVESTIGANDO: Hemos recibido informes de problemas de rendimiento del sitio que resultan en la no carga de las páginas del Registro de Turnos. Nuestro equipo está investigando activamente y resolverá este problema lo antes posible. Durante este tiempo, si ya ha iniciado sesión en la aplicación móvil GEO, puede seguir usándola y los datos se sincronizarán cuando el rendimiento del sitio se restablezca a la normalidad.

2. identified Sep 22, 2026, 08:57 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Sep 22, 2026, 09:20 PM UTC

   A fix has been implemented and we are monitoring the results. Un correctif a été mis en place et nous surveillons les résultats. Se ha implementado una solución y estamos monitoreando los resultados.

4. resolved Sep 22, 2026, 11:38 PM UTC

   This incident has been resolved.

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Started Sep 15, 2026, 02:57 PM UTC· resolved Sep 15, 2026, 07:51 PM UTC

1. investigating Sep 15, 2026, 02:57 PM UTC

   We have received reports of intermittent site performance issues resulting in server errors and/or pages not loading. Our team is actively investigating and will resolve this issue as soon as possible. EN COURS D'INVESTIGATION : Nous avons reçu des rapports faisant état de problèmes de performance du site entraînant des erreurs de serveur et/ou des pages ne se chargeant pas. Notre équipe enquête activement et résoudra ce problème dès que possible. INVESTIGANDO: Hemos recibido informes sobre problemas de rendimiento del sitio que resultan en errores del servidor y/o en que las páginas no se cargan. Nuestro equipo está investigando activamente y resolverá este problema lo antes posible.

2. monitoring Sep 15, 2026, 03:01 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Sep 15, 2026, 07:51 PM UTC

   This incident has been resolved.

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Started Sep 09, 2026, 03:19 PM UTC· resolved Sep 09, 2026, 06:39 PM UTC

1. investigating Sep 09, 2026, 03:19 PM UTC

   We have received reports of intermittent site performance issues resulting in server errors and/or pages not loading. Our team is actively investigating and will resolve this issue as soon as possible. EN COURS D'INVESTIGATION : Nous avons reçu des rapports faisant état de problèmes de performance du site entraînant des erreurs de serveur et/ou des pages ne se chargeant pas. Notre équipe enquête activement et résoudra ce problème dès que possible. INVESTIGANDO: Hemos recibido informes sobre problemas de rendimiento del sitio que resultan en errores del servidor y/o en que las páginas no se cargan. Nuestro equipo está investigando activamente y resolverá este problema lo antes posible.

2. identified Sep 09, 2026, 03:43 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Sep 09, 2026, 04:14 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Sep 09, 2026, 06:39 PM UTC

   This incident has been resolved.

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Started Aug 26, 2026, 06:41 PM UTC· resolved Aug 26, 2026, 10:00 PM UTC

1. investigating Aug 26, 2026, 06:41 PM UTC

   We have received reports of a performance issue effecting SMS messaging, the Autodialer and Emergency Broadcast. Due to this performance issue, these modules are not currently functioning properly. Our team is actively investigating and will resolve this issue as soon as possible. EN COURS D'INVESTIGATION : Nous avons reçu des signalements concernant un problème de performance affectant la messagerie SMS et le système de numérotation automatique (Autodialer). En raison de ce problème, ces modules ne fonctionnent pas correctement pour le moment. Notre équipe enquête activement et résoudra ce problème dans les plus brefs délais. INVESTIGANDO: Hemos recibido informes sobre un problema de rendimiento que afecta a la mensajería SMS y al marcador automático. Debido a este problema, dichos módulos no están funcionando correctamente en este momento. Nuestro equipo está investigando activamente la situación y resolverá el problema lo antes posible.

2. monitoring Aug 26, 2026, 08:23 PM UTC

   A fix has been implemented and we are monitoring the results.

3. monitoring Aug 26, 2026, 09:01 PM UTC

   We are continuing to monitor for any further issues.

4. resolved Aug 26, 2026, 10:00 PM UTC

   This incident has been resolved.

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Started Aug 24, 2026, 07:20 PM UTC· resolved Aug 25, 2026, 12:59 PM UTC

1. investigating Aug 24, 2026, 07:20 PM UTC

   We have received reports of site performance issues resulting in server errors and/or pages not loading. We have also received reports of KeyLink performance issues with manual log in. (Fingerprint authorization is not affected in KeyLink). Our team is actively investigating and will resolve this issue as soon as possible. EN COURS D'INVESTIGATION : Nous avons reçu des signalements concernant des problèmes de performance du site, entraînant des erreurs serveur et/ou le non-chargement des pages. Nous avons également été informés de problèmes de performance de KeyLink lors de la connexion manuelle (l'authentification par empreinte digitale n'est pas affectée). Notre équipe enquête activement sur la situation et résoudra ce problème dans les plus brefs délais. INVESTIGANDO: Hemos recibido informes sobre problemas de rendimiento del sitio que provocan errores del servidor o fallos en la carga de páginas. También hemos recibido reportes de problemas de rendimiento en KeyLink al iniciar sesión manualmente (la autenticación mediante huella dactilar no se ve afectada en KeyLink). Nuestro equipo está investigando activamente la situación y resolverá el problema lo antes posible. Sites - Management Portal Sites - Resident Portal

2. investigating Aug 24, 2026, 07:21 PM UTC

   We are continuing to investigate this issue.

3. identified Aug 24, 2026, 07:53 PM UTC

   The issue has been identified and a fix is being implemented.

4. monitoring Aug 24, 2026, 07:54 PM UTC

   A fix has been implemented and we are monitoring the results.

5. identified Aug 24, 2026, 08:33 PM UTC

   The issue has been identified and a fix is being implemented.

6. monitoring Aug 24, 2026, 09:00 PM UTC

   A fix has been implemented and we are monitoring the results.

7. resolved Aug 25, 2026, 12:59 PM UTC

   This incident has been resolved.

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Started Aug 10, 2026, 01:37 PM UTC· resolved Aug 10, 2026, 04:58 PM UTC

1. identified Aug 10, 2026, 01:37 PM UTC

   We have received reports of intermittent site performance issues resulting in server errors and/or pages not loading. Our team is actively investigating and will resolve this issue as soon as possible. EN COURS D'INVESTIGATION : Nous avons reçu des rapports faisant état de problèmes de performance du site entraînant des erreurs de serveur et/ou des pages ne se chargeant pas. Notre équipe enquête activement et résoudra ce problème dès que possible. INVESTIGANDO: Hemos recibido informes sobre problemas de rendimiento del sitio que resultan en errores del servidor y/o en que las páginas no se cargan. Nuestro equipo está investigando activamente y resolverá este problema lo antes posible.

2. identified Aug 10, 2026, 01:39 PM UTC

   Our team is actively investigating and will resolve this issue as soon as possible.

3. monitoring Aug 10, 2026, 01:57 PM UTC

   A fix has been implemented and we are monitoring the results. Se ha implementado una solución y estamos monitoreando los resultados. Une correction a été mise en place et nous surveillons les résultats.

4. resolved Aug 10, 2026, 04:58 PM UTC

   This incident has been resolved.

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Started Jul 30, 2026, 05:22 PM UTC· resolved Jul 30, 2026, 06:35 PM UTC

1. investigating Jul 30, 2026, 05:22 PM UTC

   We have received reports of intermittent site performance issues resulting in server errors and/or pages not loading. Our team is actively investigating and will resolve this issue as soon as possible. EN COURS D'INVESTIGATION : Nous avons reçu des rapports faisant état de problèmes de performance du site entraînant des erreurs de serveur et/ou des pages ne se chargeant pas. Notre équipe enquête activement et résoudra ce problème dès que possible. INVESTIGANDO: Hemos recibido informes sobre problemas de rendimiento del sitio que resultan en errores del servidor y/o en que las páginas no se cargan. Nuestro equipo está investigando activamente y resolverá este problema lo antes posible.

2. investigating Jul 30, 2026, 05:28 PM UTC

   We are continuing to investigate this issue.

3. monitoring Jul 30, 2026, 06:01 PM UTC

   A fix has been implemented and we are monitoring results. SURVEILLANCE : Un correctif a été mis en place et nous surveillons les résultats. MONITOREO: Se ha implementado una solución y estamos monitoreando los resultados.

4. resolved Jul 30, 2026, 06:35 PM UTC

   This incident has been resolved.

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Started Jul 28, 2026, 02:59 PM UTC· resolved Jul 28, 2026, 08:49 PM UTC

1. investigating Jul 28, 2026, 02:59 PM UTC

   We have received reports of site performance issues resulting in server errors and/or pages not loading. Our team is actively investigating and will resolve this issue as soon as possible. EN COURS D'INVESTIGATION : Nous avons reçu des rapports faisant état de problèmes de performance du site entraînant des erreurs de serveur et/ou des pages ne se chargeant pas. Notre équipe enquête activement et résoudra ce problème dès que possible. INVESTIGANDO: Hemos recibido informes sobre problemas de rendimiento del sitio que resultan en errores del servidor y/o en que las páginas no se cargan. Nuestro equipo está investigando activamente y resolverá este problema lo antes posible.

2. monitoring Jul 28, 2026, 05:24 PM UTC

   A fix has been implemented and we are monitoring the results.

3. monitoring Jul 28, 2026, 05:25 PM UTC

   We are continuing to monitor for any further issues.

4. monitoring Jul 28, 2026, 05:26 PM UTC

   We are continuing to monitor for any further issues.

5. monitoring Jul 28, 2026, 08:48 PM UTC

   We are continuing to monitor for any further issues.

6. resolved Jul 28, 2026, 08:49 PM UTC

   This incident has been resolved.

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Started Jul 01, 2026, 06:08 PM UTC· resolved Jul 02, 2026, 08:32 PM UTC

1. investigating Jul 01, 2026, 06:08 PM UTC

   We are currently experiencing an interruption with the integration between BuildingLink and Yardi. Due to this issue, any resident changes made within Yardi since June 24th have not been brought over into BuildingLink. We are currently working on resolving this issue, at which point resident data will sync over from Yardi into BuildingLink. EN COURS D'INVESTIGATION : Nous rencontrons actuellement une interruption au niveau de l'intégration entre BuildingLink et Yardi. En raison de ce problème, les modifications apportées aux données des résidents dans Yardi depuis le 24 juin n'ont pas été transférées vers BuildingLink. Nous travaillons actuellement à la résolution de ce problème, après quoi les données des résidents seront synchronisées depuis Yardi vers BuildingLink. EN INVESTIGACIÓN: Actualmente estamos experimentando una interrupción en la integración entre BuildingLink y Yardi. Debido a este problema, los cambios realizados en los datos de los residentes en Yardi desde el 24 de junio no se han transferido a BuildingLink. Actualmente estamos trabajando para resolver este problema, momento en el cual los datos de los residentes se sincronizarán desde Yardi hacia BuildingLink.

2. resolved Jul 02, 2026, 08:32 PM UTC

   This incident has been resolved.

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Started Jun 27, 2026, 07:00 AM UTC· resolved Jun 28, 2026, 07:00 AM UTC

1. resolved Jun 27, 2026, 04:00 AM UTC

   Jun 27, 03:00 AM ET — Resolved This incident has been resolved. All systems are operating normally. Jun 27, 12:00 AM ET — Investigating We are aware of an issue affecting user authentication, resulting in a temporary service outage. This occurred during scheduled maintenance. Our team is actively investigating and working on a resolution. Summary: On June 27, between approximately 12:00 AM and 3:00 AM ET, users experienced a service outage due to an unexpected authentication issue that arose during scheduled maintenance. The issue was identified and resolved, and the platform has been operating normally since.

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Started Jun 15, 2026, 02:20 PM UTC· resolved Jun 15, 2026, 05:24 PM UTC

1. investigating Jun 15, 2026, 02:20 PM UTC

   We have received reports of site performance issues resulting in server errors and/or pages not loading. Our team is actively investigating and will resolve this issue as soon as possible. EN COURS D'INVESTIGATION : Nous avons reçu des rapports faisant état de problèmes de performance du site entraînant des erreurs de serveur et/ou des pages ne se chargeant pas. Notre équipe enquête activement et résoudra ce problème dès que possible. INVESTIGANDO: Hemos recibido informes sobre problemas de rendimiento del sitio que resultan en errores del servidor y/o en que las páginas no se cargan. Nuestro equipo está investigando activamente y resolverá este problema lo antes posible.

2. monitoring Jun 15, 2026, 02:38 PM UTC

   A fix has been implemented and we are monitoring the results. SURVEILLANCE : Un correctif a été mis en place et nous surveillons les résultats. Spanish MONITOREANDO: Se ha implementado una solución y estamos monitoreando los resultados

3. resolved Jun 15, 2026, 05:24 PM UTC

   This incident has been resolved.

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Started Jun 09, 2026, 06:30 PM UTC· resolved Jun 09, 2026, 06:51 PM UTC

1. investigating Jun 09, 2026, 06:30 PM UTC

   We have received reports of site performance issues resulting in server errors and/or pages not loading. Our team is actively investigating and will resolve this issue as soon as possible. EN COURS D'INVESTIGATION : Nous avons reçu des rapports faisant état de problèmes de performance du site entraînant des erreurs de serveur et/ou des pages ne se chargeant pas. Notre équipe enquête activement et résoudra ce problème dès que possible. INVESTIGANDO: Hemos recibido informes sobre problemas de rendimiento del sitio que resultan en errores del servidor y/o en que las páginas no se cargan. Nuestro equipo está investigando activamente y resolverá este problema lo antes posible.

2. resolved Jun 09, 2026, 06:51 PM UTC

   This incident has been resolved.

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Started May 28, 2026, 01:27 PM UTC· resolved Jun 02, 2026, 05:00 PM UTC

1. investigating May 28, 2026, 01:27 PM UTC

   INVESTIGATING We have received reports of some users not receiving SMS notifications for packages as expected. Our team is actively investigating and will resolve this issue as soon as possible. EN COURS D'INVESTIGATION Nous avons reçu des signalements indiquant que certains utilisateurs ne reçoivent pas les notifications SMS pour les colis comme prévu. Notre équipe enquête activement et résoudra ce problème dès que possible. INVESTIGANDO Hemos recibido informes de que algunos usuarios no están recibiendo las notificaciones por SMS para paquetes como se esperaba. Nuestro equipo está investigando activamente y resolverá este problema lo antes posible.

2. resolved Jun 02, 2026, 05:00 PM UTC

   This incident has been resolved.

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Started May 20, 2026, 03:13 PM UTC· resolved May 21, 2026, 03:01 PM UTC

1. investigating May 20, 2026, 03:13 PM UTC

   We have received reports of intermittent site performance issues resulting in server errors and/or pages not loading. Our team is actively investigating and will resolve this issue as soon as possible. EN COURS D'INVESTIGATION : Nous avons reçu des rapports faisant état de problèmes de performance du site entraînant des erreurs de serveur et/ou des pages ne se chargeant pas. Notre équipe enquête activement et résoudra ce problème dès que possible. INVESTIGANDO: Hemos recibido informes sobre problemas de rendimiento del sitio que resultan en errores del servidor y/o en que las páginas no se cargan. Nuestro equipo está investigando activamente y resolverá este problema lo antes posible.

2. monitoring May 20, 2026, 03:41 PM UTC

   A fix has been implemented and we are monitoring the results. SURVEILLANCE : Un correctif a été mis en place et nous surveillons actuellement les résultats. MONITOREANDO: Se ha implementado una solución y actualmente estamos monitoreando los resultados.

3. resolved May 21, 2026, 03:01 PM UTC

   This incident has been resolved.

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Started May 18, 2026, 02:39 PM UTC· resolved May 20, 2026, 07:39 PM UTC

1. investigating May 18, 2026, 02:39 PM UTC

   We have received reports of site performance issues resulting in server errors and/or pages not loading in our Incident Reports module. Our team is actively investigating and will resolve this issue as soon as possible. EN COURS D'INVESTIGATION : Nous avons reçu des signalements de problèmes de performance du site entraînant des erreurs de serveur et/ou le non-chargement des pages dans notre module de rapports d’incidents. Notre équipe enquête activement sur ce problème et le résoudra dès que possible. INVESTIGANDO: Hemos recibido reportes de problemas de rendimiento del sitio que están provocando errores del servidor y/o que las páginas no carguen en nuestro módulo de Reportes de Incidentes. Nuestro equipo está investigando activamente este problema y lo resolverá lo antes posible.

2. investigating May 18, 2026, 02:40 PM UTC

   We are continuing to investigate this issue.

3. resolved May 20, 2026, 07:39 PM UTC

   This incident has been resolved.

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Started May 13, 2026, 02:58 PM UTC· resolved May 13, 2026, 10:05 PM UTC

1. investigating May 13, 2026, 02:58 PM UTC

   Due to an unexpected issue, we are experiencing significant email delays. This should only be affecting password reset emails. Emails will be processed and sent. Please do not attempt to resend your email during this time.

2. identified May 13, 2026, 08:37 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring May 13, 2026, 09:12 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved May 13, 2026, 10:05 PM UTC

   This incident has been resolved.

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Started May 06, 2026, 02:48 PM UTC· resolved May 06, 2026, 04:08 PM UTC

1. investigating May 06, 2026, 02:48 PM UTC

   IDENTIFIED We are currently investigating reports of maintenance request notifications failing to deliver to property staff and residents. Our team is actively working to identify the root cause and will resolve this issue as soon as possible. IDENTIFIÉ Nous enquêtons actuellement sur des signalements indiquant que les notifications de demandes de maintenance ne sont pas envoyées au personnel des propriétés ni aux résidents. Notre équipe travaille activement à identifier la cause principale et à résoudre ce problème dans les plus brefs délais. IDENTIFICADO Actualmente estamos investigando reportes de notificaciones de solicitudes de mantenimiento que no se están entregando al personal de la propiedad ni a los residentes. Nuestro equipo está trabajando activamente para identificar la causa raíz y resolver este problema lo antes posible.

2. monitoring May 06, 2026, 03:22 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved May 06, 2026, 04:08 PM UTC

   This incident has been resolved.

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Started Apr 20, 2026, 09:36 PM UTC· resolved Apr 21, 2026, 02:27 AM UTC

1. investigating Apr 20, 2026, 09:36 PM UTC

   We have received reports that the left hand navigation is not loading for some users. . Our team is actively investigating and will resolve this issue as soon as possible. INVESTIGATION EN COURS : Nous avons reçu des signalements indiquant que le menu de navigation de gauche ne se charge pas pour certains utilisateurs. Notre équipe enquête activement et résoudra ce problème dès que possible. INVESTIGANDO: Hemos recibido informes de que el panel de navegación izquierdo no se carga para algunos usuarios. Nuestro equipo está investigando activamente y resolverá este problema lo antes posible.

2. resolved Apr 21, 2026, 02:27 AM UTC

   This incident has been resolved.

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Started Apr 15, 2026, 02:11 PM UTC· resolved Apr 15, 2026, 02:31 PM UTC

1. investigating Apr 15, 2026, 02:11 PM UTC

   We have received reports of site performance issues resulting in server errors and/or pages not loading. Our team is actively investigating and will resolve this issue as soon as possible. EN COURS D'INVESTIGATION : Nous avons reçu des rapports faisant état de problèmes de performance du site entraînant des erreurs de serveur et/ou des pages ne se chargeant pas. Notre équipe enquête activement et résoudra ce problème dès que possible. INVESTIGANDO: Hemos recibido informes sobre problemas de rendimiento del sitio que resultan en errores del servidor y/o en que las páginas no se cargan. Nuestro equipo está investigando activamente y resolverá este problema lo antes posible.

2. monitoring Apr 15, 2026, 02:28 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Apr 15, 2026, 02:31 PM UTC

   This incident has been resolved.

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Started Apr 15, 2026, 01:11 PM UTC· resolved Jun 03, 2026, 03:00 PM UTC

1. identified Apr 15, 2026, 01:11 PM UTC

   Some Google Chrome and Microsoft Edge users may experience issues with peripheral devices (such as signature pads and label printers) due to recent Windows updates affecting device permissions. This is not a change made by BuildingLink. To resolve this issue please find detailed instructions on our Help Site: https://help-staff.buildinglink.com/en/support/solutions/articles/42000117166-peripheral-devices-affected-by-recent-windows-update IDENTIFIÉ Certains utilisateurs de Google Chrome et Microsoft Edge peuvent rencontrer des problèmes avec des périphériques (tels que les tablettes de signature et les imprimantes d’étiquettes) en raison de récentes mises à jour de Windows affectant les autorisations des appareils. Il ne s’agit pas d’un changement effectué par BuildingLink. Pour résoudre ce problème, veuillez consulter les instructions détaillées sur notre site d’aide : https://help-staff.buildinglink.com/en/support/solutions/articles/42000117166-peripheral-devices-affected-by-recent-windows-update IDENTIFICADO Algunos usuarios de Google Chrome y Microsoft Edge pueden experimentar problemas con dispositivos periféricos (como tabletas de firma e impresoras de etiquetas) debido a actualizaciones recientes de Windows que afectan los permisos de los dispositivos. Este no es un cambio realizado por BuildingLink. Para resolver este problema, consulte las instrucciones detalladas en nuestro sitio de ayuda: https://help-staff.buildinglink.com/en/support/solutions/articles/42000117166-peripheral-devices-affected-by-recent-windows-update

2. identified Apr 15, 2026, 07:44 PM UTC

   We are continuing to work on a fix for this issue.

3. resolved Jun 03, 2026, 03:00 PM UTC

   This incident is still occurring for some users, but the issue itself is specific to the user's browser settings. The link to our Help Site will be visible to users when a peripheral device is unable to connect. Following the steps on the help site will resolve the issue for each user. Help Site link: https://help-staff.buildinglink.com/en/support/solutions/articles/42000117166-peripheral-devices-affected-by-recent-windows-update RÉSOLU : Cet incident continue de se produire pour certains utilisateurs, mais le problème est lié aux paramètres du navigateur de l'utilisateur. Un lien vers notre site d'assistance sera affiché lorsqu'un périphérique connecté ne parvient pas à se connecter. En suivant les étapes indiquées sur le site d'assistance, le problème sera résolu pour chaque utilisateur. Lien vers le site d'assistance : https://help-staff.buildinglink.com/en/support/solutions/articles/42000117166-peripheral-devices-affected-by-recent-windows-update RESUELTO: Este incidente continúa ocurriendo para algunos usuarios, pero el problema está relacionado específicamente con la configuración del navegador de cada usuario. Se mostrará un enlace a nuestro sitio de ayuda cuando un dispositivo periférico no pueda conectarse. Seguir los pasos indicados en el sitio de ayuda resolverá el problema para cada usuario. Enlace al sitio de ayuda: https://help-staff.buildinglink.com/en/support/solutions/articles/42000117166-peripheral-devices-affected-by-recent-windows-update

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