- Detected by Pingoru
- Jun 15, 2026, 02:20 PM UTC
- Resolved
- Jun 15, 2026, 05:24 PM UTC
- Duration
- 3h 3m
Affected: Management PortalResident Portal
Timeline · 3 updates
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investigating Jun 15, 2026, 02:20 PM UTC
We have received reports of site performance issues resulting in server errors and/or pages not loading. Our team is actively investigating and will resolve this issue as soon as possible. EN COURS D'INVESTIGATION : Nous avons reçu des rapports faisant état de problèmes de performance du site entraînant des erreurs de serveur et/ou des pages ne se chargeant pas. Notre équipe enquête activement et résoudra ce problème dès que possible. INVESTIGANDO: Hemos recibido informes sobre problemas de rendimiento del sitio que resultan en errores del servidor y/o en que las páginas no se cargan. Nuestro equipo está investigando activamente y resolverá este problema lo antes posible.
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monitoring Jun 15, 2026, 02:38 PM UTC
A fix has been implemented and we are monitoring the results. SURVEILLANCE : Un correctif a été mis en place et nous surveillons les résultats. Spanish MONITOREANDO: Se ha implementado una solución y estamos monitoreando los resultados
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resolved Jun 15, 2026, 05:24 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 28, 2026, 01:27 PM UTC
- Resolved
- Jun 02, 2026, 05:00 PM UTC
- Duration
- 5d 3h
Affected: Management Portal
Timeline · 2 updates
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investigating May 28, 2026, 01:27 PM UTC
INVESTIGATING We have received reports of some users not receiving SMS notifications for packages as expected. Our team is actively investigating and will resolve this issue as soon as possible. EN COURS D'INVESTIGATION Nous avons reçu des signalements indiquant que certains utilisateurs ne reçoivent pas les notifications SMS pour les colis comme prévu. Notre équipe enquête activement et résoudra ce problème dès que possible. INVESTIGANDO Hemos recibido informes de que algunos usuarios no están recibiendo las notificaciones por SMS para paquetes como se esperaba. Nuestro equipo está investigando activamente y resolverá este problema lo antes posible.
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resolved Jun 02, 2026, 05:00 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 20, 2026, 03:13 PM UTC
- Resolved
- May 21, 2026, 03:01 PM UTC
- Duration
- 23h 47m
Affected: Management PortalResident Portal
Timeline · 3 updates
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investigating May 20, 2026, 03:13 PM UTC
We have received reports of intermittent site performance issues resulting in server errors and/or pages not loading. Our team is actively investigating and will resolve this issue as soon as possible. EN COURS D'INVESTIGATION : Nous avons reçu des rapports faisant état de problèmes de performance du site entraînant des erreurs de serveur et/ou des pages ne se chargeant pas. Notre équipe enquête activement et résoudra ce problème dès que possible. INVESTIGANDO: Hemos recibido informes sobre problemas de rendimiento del sitio que resultan en errores del servidor y/o en que las páginas no se cargan. Nuestro equipo está investigando activamente y resolverá este problema lo antes posible.
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monitoring May 20, 2026, 03:41 PM UTC
A fix has been implemented and we are monitoring the results. SURVEILLANCE : Un correctif a été mis en place et nous surveillons actuellement les résultats. MONITOREANDO: Se ha implementado una solución y actualmente estamos monitoreando los resultados.
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resolved May 21, 2026, 03:01 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 18, 2026, 02:39 PM UTC
- Resolved
- May 20, 2026, 07:39 PM UTC
- Duration
- 2d 4h
Affected: Management PortalResident Portal
Timeline · 3 updates
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investigating May 18, 2026, 02:39 PM UTC
We have received reports of site performance issues resulting in server errors and/or pages not loading in our Incident Reports module. Our team is actively investigating and will resolve this issue as soon as possible. EN COURS D'INVESTIGATION : Nous avons reçu des signalements de problèmes de performance du site entraînant des erreurs de serveur et/ou le non-chargement des pages dans notre module de rapports d’incidents. Notre équipe enquête activement sur ce problème et le résoudra dès que possible. INVESTIGANDO: Hemos recibido reportes de problemas de rendimiento del sitio que están provocando errores del servidor y/o que las páginas no carguen en nuestro módulo de Reportes de Incidentes. Nuestro equipo está investigando activamente este problema y lo resolverá lo antes posible.
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investigating May 18, 2026, 02:40 PM UTC
We are continuing to investigate this issue.
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resolved May 20, 2026, 07:39 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 13, 2026, 02:58 PM UTC
- Resolved
- May 13, 2026, 10:05 PM UTC
- Duration
- 7h 6m
Affected: Email
Timeline · 4 updates
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investigating May 13, 2026, 02:58 PM UTC
Due to an unexpected issue, we are experiencing significant email delays. This should only be affecting password reset emails. Emails will be processed and sent. Please do not attempt to resend your email during this time.
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identified May 13, 2026, 08:37 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring May 13, 2026, 09:12 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved May 13, 2026, 10:05 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 06, 2026, 02:48 PM UTC
- Resolved
- May 06, 2026, 04:08 PM UTC
- Duration
- 1h 19m
Affected: EmailManagement PortalResident Portal
Timeline · 3 updates
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investigating May 06, 2026, 02:48 PM UTC
IDENTIFIED We are currently investigating reports of maintenance request notifications failing to deliver to property staff and residents. Our team is actively working to identify the root cause and will resolve this issue as soon as possible. IDENTIFIÉ Nous enquêtons actuellement sur des signalements indiquant que les notifications de demandes de maintenance ne sont pas envoyées au personnel des propriétés ni aux résidents. Notre équipe travaille activement à identifier la cause principale et à résoudre ce problème dans les plus brefs délais. IDENTIFICADO Actualmente estamos investigando reportes de notificaciones de solicitudes de mantenimiento que no se están entregando al personal de la propiedad ni a los residentes. Nuestro equipo está trabajando activamente para identificar la causa raíz y resolver este problema lo antes posible.
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monitoring May 06, 2026, 03:22 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved May 06, 2026, 04:08 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 20, 2026, 09:36 PM UTC
- Resolved
- Apr 21, 2026, 02:27 AM UTC
- Duration
- 4h 51m
Affected: Management Portal
Timeline · 2 updates
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investigating Apr 20, 2026, 09:36 PM UTC
We have received reports that the left hand navigation is not loading for some users. . Our team is actively investigating and will resolve this issue as soon as possible. INVESTIGATION EN COURS : Nous avons reçu des signalements indiquant que le menu de navigation de gauche ne se charge pas pour certains utilisateurs. Notre équipe enquête activement et résoudra ce problème dès que possible. INVESTIGANDO: Hemos recibido informes de que el panel de navegación izquierdo no se carga para algunos usuarios. Nuestro equipo está investigando activamente y resolverá este problema lo antes posible.
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resolved Apr 21, 2026, 02:27 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 15, 2026, 02:11 PM UTC
- Resolved
- Apr 15, 2026, 02:31 PM UTC
- Duration
- 19m
Affected: Management PortalResident Portal
Timeline · 3 updates
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investigating Apr 15, 2026, 02:11 PM UTC
We have received reports of site performance issues resulting in server errors and/or pages not loading. Our team is actively investigating and will resolve this issue as soon as possible. EN COURS D'INVESTIGATION : Nous avons reçu des rapports faisant état de problèmes de performance du site entraînant des erreurs de serveur et/ou des pages ne se chargeant pas. Notre équipe enquête activement et résoudra ce problème dès que possible. INVESTIGANDO: Hemos recibido informes sobre problemas de rendimiento del sitio que resultan en errores del servidor y/o en que las páginas no se cargan. Nuestro equipo está investigando activamente y resolverá este problema lo antes posible.
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monitoring Apr 15, 2026, 02:28 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Apr 15, 2026, 02:31 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 15, 2026, 01:11 PM UTC
- Resolved
- Jun 03, 2026, 03:00 PM UTC
- Duration
- 49d 1h
Affected: Management Portal
Timeline · 3 updates
Read the full incident report →
- Detected by Pingoru
- Apr 08, 2026, 05:30 PM UTC
- Resolved
- Apr 08, 2026, 07:55 PM UTC
- Duration
- 2h 24m
Affected: Email
Timeline · 4 updates
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investigating Apr 08, 2026, 05:30 PM UTC
We are currently experiencing significant email delays. A large number of customers are being affected, however this is not site wide. Emails will be processed and sent. Please do not attempt to resend your email during this time. Our Development team is working to resolve the issue. Nous connaissons actuellement des retards importants dans l’envoi des e-mails. Un grand nombre de clients sont affectés, cependant cela ne concerne pas l’ensemble du site. Les e-mails seront traités et envoyés. Veuillez ne pas tenter de renvoyer votre e-mail pendant cette période. Notre équipe de développement travaille à résoudre le problème. Actualmente estamos experimentando retrasos significativos en el envío de correos electrónicos. Un gran número de clientes se están viendo afectados; sin embargo, esto no afecta a todo el sitio. Los correos serán procesados y enviados. Por favor, no intente reenviar su correo durante este tiempo. Nuestro equipo de desarrollo está trabajando para resolver el problema.
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identified Apr 08, 2026, 06:33 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Apr 08, 2026, 07:04 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Apr 08, 2026, 07:55 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 30, 2026, 08:46 PM UTC
- Resolved
- Apr 08, 2026, 01:33 AM UTC
- Duration
- 8d 4h
Affected: ConciergeLink
Timeline · 2 updates
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investigating Mar 30, 2026, 08:46 PM UTC
We have received reports of site performance issues when attempting to access and Sync the ConciergeLink program. Our team is actively investigating and will resolve this issue as soon as possible. EN COURS D'INVESTIGATION : Nous avons reçu des signalements concernant des problèmes de performance du site entraînant des erreurs de serveur et/ou des pages qui ne se chargent pas. Notre équipe enquête activement et résoudra ce problème dès que possible. INVESTIGANDO: Hemos recibido reportes de problemas de rendimiento del sitio que generan errores del servidor y/o impiden que algunas páginas se carguen. Nuestro equipo está investigando activamente y resolverá este problema lo antes posible.
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resolved Apr 08, 2026, 01:33 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 10, 2026, 02:02 PM UTC
- Resolved
- Mar 10, 2026, 04:02 PM UTC
- Duration
- 2h
Affected: Management PortalResident Portal
Timeline · 2 updates
Read the full incident report →
- Detected by Pingoru
- Mar 09, 2026, 01:50 PM UTC
- Resolved
- Mar 10, 2026, 02:10 PM UTC
- Duration
- 1d
Affected: Management PortalResident Portal
Timeline · 2 updates
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investigating Mar 09, 2026, 01:50 PM UTC
We have received reports of site performance issues resulting in recurring tasks not populating maintenance requests. Our team is actively investigating and will resolve this issue as soon as possible. EN COURS D'INVESTIGATION : Nous avons reçu des signalements de problèmes de performance du site entraînant l’absence de création de demandes de maintenance à partir des tâches récurrentes. Notre équipe enquête activement sur ce problème et le résoudra dès que possible. INVESTIGANDO: Hemos recibido informes de problemas de rendimiento del sitio que están causando que las tareas recurrentes no generen solicitudes de mantenimiento. Nuestro equipo está investigando activamente y resolverá este problema lo antes posible.
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resolved Mar 10, 2026, 02:10 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 04, 2026, 01:30 AM UTC
- Resolved
- Mar 04, 2026, 03:17 AM UTC
- Duration
- 1h 46m
Affected: Management Portal
Timeline · 2 updates
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investigating Mar 04, 2026, 01:30 AM UTC
We have received reports of SMS messages not sending as expected. Our team is actively investigating and will resolve this issue as soon as possible. EN COURS D'INVESTIGATION : Nous avons reçu des signalements indiquant que les messages SMS ne s’envoient pas comme prévu. Notre équipe est actuellement en cours d’investigation et résoudra ce problème dès que possible. INVESTIGANDO: Hemos recibido informes de que los mensajes SMS no se están enviando como se espera. Nuestro equipo está investigando activamente y resolverá este problema lo antes posible.
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resolved Mar 04, 2026, 03:17 AM UTC
This issue has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 26, 2026, 06:59 PM UTC
- Resolved
- Mar 25, 2026, 03:30 PM UTC
- Duration
- 26d 20h
Affected: Geo
Timeline · 2 updates
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investigating Feb 26, 2026, 06:59 PM UTC
We have received reports that some users are experiencing intermittent syncing issues with the BuildingLink GEO App. Our team is actively investigating and will resolve this issue as soon as possible. EN COURS D’INVESTIGATION : Nous avons reçu des signalements indiquant que certains utilisateurs rencontrent des problèmes de synchronisation intermittents avec l’application BuildingLink GEO. Notre équipe enquête activement et résoudra ce problème dès que possible. INVESTIGANDO: Hemos recibido reportes de que algunos usuarios están experimentando problemas intermitentes de sincronización con la aplicación BuildingLink GEO. Nuestro equipo está investigando activamente y resolverá este problema lo antes posible.
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resolved Mar 25, 2026, 03:30 PM UTC
This incident has been resolved. If you are still experiencing any issues with syncing your GEO app, please try uninstalling and reinstalling the BuildingLink GEO app. RÉSOLU : Cet incident a été résolu. Si vous continuez à rencontrer des problèmes de synchronisation avec votre application GEO, veuillez essayer de désinstaller puis de réinstaller l’application BuildingLink GEO. RESUELTO: Este incidente ha sido resuelto. Si continúa experimentando problemas de sincronización con la aplicación GEO, le recomendamos desinstalar y volver a instalar la aplicación BuildingLink GEO.
Read the full incident report →
- Detected by Pingoru
- Feb 24, 2026, 04:21 PM UTC
- Resolved
- Feb 24, 2026, 07:35 PM UTC
- Duration
- 3h 13m
Affected: Management Portal
Timeline · 3 updates
Read the full incident report →
- Detected by Pingoru
- Feb 18, 2026, 06:48 PM UTC
- Resolved
- Feb 18, 2026, 07:57 PM UTC
- Duration
- 1h 8m
Affected: Management Portal
Timeline · 3 updates
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investigating Feb 18, 2026, 06:48 PM UTC
We have received reports of site performance issues resulting in the left hand panel not loading for some users. Our team is actively investigating and will resolve this issue as soon as possible. EN COURS D’INVESTIGATION : Nous avons reçu des signalements concernant des problèmes de performance du site entraînant le non-chargement du panneau de navigation gauche pour certains utilisateurs. Notre équipe enquête activement et résoudra ce problème dans les plus brefs délais. INVESTIGANDO: Hemos recibido informes de problemas de rendimiento del sitio que provocan que el panel izquierdo no se cargue para algunos usuarios. Nuestro equipo está investigando activamente y resolverá este problema lo antes posible.
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monitoring Feb 18, 2026, 07:36 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Feb 18, 2026, 07:57 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 17, 2026, 09:33 PM UTC
- Resolved
- Feb 17, 2026, 09:36 PM UTC
- Duration
- 2m
Affected: Management PortalResident Portal
Timeline · 2 updates
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investigating Feb 17, 2026, 09:33 PM UTC
We have received reports of site performance issues resulting in server errors and/or pages not loading. Our team is actively investigating and will resolve this issue as soon as possible. EN COURS D'INVESTIGATION : Nous avons reçu des rapports faisant état de problèmes de performance du site entraînant des erreurs de serveur et/ou des pages ne se chargeant pas. Notre équipe enquête activement et résoudra ce problème dès que possible. INVESTIGANDO: Hemos recibido informes sobre problemas de rendimiento del sitio que resultan en errores del servidor y/o en que las páginas no se cargan. Nuestro equipo está investigando activamente y resolverá este problema lo antes posible.
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resolved Feb 17, 2026, 09:36 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 06, 2026, 01:12 AM UTC
- Resolved
- Feb 11, 2026, 05:10 PM UTC
- Duration
- 5d 15h
Affected: EmailManagement Portal
Timeline · 2 updates
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identified Feb 06, 2026, 01:12 AM UTC
We have identified and are currently working on issues related to the sending of Maintenance emails. Our team is working on restoring this functionality soon as possible. Hemos identificado y estamos trabajando actualmente en problemas relacionados con el envío de correos electrónicos de mantenimiento. Nuestro equipo está trabajando en ello para restablecer este servicio lo antes posible. Nous avons identifié et travaillons actuellement sur des problèmes liés à l’envoi des e-mails de maintenance. Notre équipe travaille à rétablir ce service dans les plus brefs délais.
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resolved Feb 11, 2026, 05:10 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 04, 2026, 04:37 PM UTC
- Resolved
- Feb 09, 2026, 03:17 PM UTC
- Duration
- 4d 22h
Affected: Resident
Timeline · 2 updates
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investigating Feb 04, 2026, 04:37 PM UTC
We have received reports of some users experiencing syncing issues with Custom Apps and the BuildingLink Resident App for Android . Our team is actively investigating and will resolve this issue as soon as possible. EN COURS D’INVESTIGATION : Nous avons reçu des signalements indiquant que certains utilisateurs rencontrent des problèmes de synchronisation avec les applications personnalisées et l’application Résident BuildingLink pour Android. Notre équipe enquête activement et résoudra ce problème dès que possible. INVESTIGANDO: Hemos recibido reportes de que algunos usuarios están experimentando problemas de sincronización con las aplicaciones personalizadas y la aplicación para residentes de BuildingLink para Android. Nuestro equipo está investigando activamente y resolverá este problema lo antes posible.
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resolved Feb 09, 2026, 03:17 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 04, 2026, 04:21 PM UTC
- Resolved
- Feb 04, 2026, 10:00 PM UTC
- Duration
- 5h 38m
Affected: Management Portal
Timeline · 3 updates
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investigating Feb 04, 2026, 04:21 PM UTC
We have received reports that the left hand navigation is not loading properly for some users. Our team is actively investigating and will resolve this issue as soon as possible. EN COURS D’INVESTIGATION : Nous avons reçu des signalements indiquant que le menu de navigation de gauche ne se charge pas correctement pour certains utilisateurs. Notre équipe enquête activement sur ce problème et le résoudra dès que possible. INVESTIGANDO: Hemos recibido reportes de que la navegación del lado izquierdo no se carga correctamente para algunos usuarios. Nuestro equipo está investigando activamente y resolverá este problema lo antes posible.
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monitoring Feb 04, 2026, 04:45 PM UTC
A fix has ben implemented and we are monitoring the results SURVEILLANCE : Un correctif a été déployé et nous surveillons les résultats. MONITOREANDO: Se ha implementado una corrección y estamos monitoreando los resultados.
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resolved Feb 04, 2026, 10:00 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 13, 2026, 08:20 PM UTC
- Resolved
- Jan 21, 2026, 07:16 PM UTC
- Duration
- 7d 22h
Affected: Management Portal
Timeline · 2 updates
Read the full incident report →
- Detected by Pingoru
- Dec 23, 2025, 06:11 PM UTC
- Resolved
- Dec 24, 2025, 05:54 PM UTC
- Duration
- 23h 43m
Affected: Management PortalResident Portal
Timeline · 3 updates
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investigating Dec 23, 2025, 06:11 PM UTC
We have received reports of site performance issues resulting in server errors and/or pages not loading. Our team is actively investigating and will resolve this issue as soon as possible. EN COURS D'INVESTIGATION : Nous avons reçu des rapports faisant état de problèmes de performance du site entraînant des erreurs de serveur et/ou des pages ne se chargeant pas. Notre équipe enquête activement et résoudra ce problème dès que possible. INVESTIGANDO: Hemos recibido informes sobre problemas de rendimiento del sitio que resultan en errores del servidor y/o en que las páginas no se cargan. Nuestro equipo está investigando activamente y resolverá este problema lo antes posible.
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monitoring Dec 23, 2025, 10:26 PM UTC
A fix has been implemented and we are monitoring the results. SURVEILLANCE : Un correctif a été mis en place et nous surveillons les résultats. MONITOREANDO: Se ha implementado una solución y estamos monitoreando los resultados.
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resolved Dec 24, 2025, 05:54 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 15, 2025, 06:30 PM UTC
- Resolved
- Jan 09, 2026, 03:58 PM UTC
- Duration
- 24d 21h
Affected: EmailManagement Portal
Timeline · 3 updates
Read the full incident report →
Critical December 5, 2025 - Detected by Pingoru
- Dec 05, 2025, 09:11 AM UTC
- Resolved
- Dec 05, 2025, 02:07 PM UTC
- Duration
- 4h 55m
Affected: Management PortalResident PortalHelp SitePublic Display
Timeline · 3 updates
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investigating Dec 05, 2025, 09:11 AM UTC
We have received reports of site performance issues caused by a third party service Cloudflare. You can follow the link below to their status page for updates. We will also update here accordingly. https://www.cloudflarestatus.com/ EN COURS D'INVESTIGATION : Nous avons reçu des rapports de problèmes de performance du site causés par un service tiers, Cloudflare. Vous pouvez suivre le lien ci-dessous vers leur page de statut pour obtenir des mises à jour. Nous fournirons également des mises à jour ici en conséquence. https://www.cloudflarestatus.com/ INVESTIGANDO: Hemos recibido informes de problemas de rendimiento del sitio causados por un servicio de terceros, Cloudflare. Puede seguir el enlace a continuación a su página de estado para ver actualizaciones. También actualizaremos aquí según corresponda. https://www.cloudflarestatus.com/
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monitoring Dec 05, 2025, 09:16 AM UTC
A fix has been implemented with the third-party service Cloudflare and results are being monitored.
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resolved Dec 05, 2025, 02:07 PM UTC
This incident has been resolved.
Read the full incident report →