BuildingLink experienced a major incident on August 24, 2026 affecting Management Portal, lasting 17h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 24, 2026, 07:20 PM UTC
We have received reports of site performance issues resulting in server errors and/or pages not loading. Our team is actively investigating and will resolve this issue as soon as possible. EN COURS D'INVESTIGATION : Nous avons reçu des rapports faisant état de problèmes de performance du site entraînant des erreurs de serveur et/ou des pages ne se chargeant pas. Notre équipe enquête activement et résoudra ce problème dès que possible. INVESTIGANDO: Hemos recibido informes sobre problemas de rendimiento del sitio que resultan en errores del servidor y/o en que las páginas no se cargan. Nuestro equipo está investigando activamente y resolverá este problema lo antes posible. Sites - Management Portal Sites - Resident Portal
- investigating Aug 24, 2026, 07:21 PM UTC
We are continuing to investigate this issue.
- identified Aug 24, 2026, 07:53 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 24, 2026, 07:54 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Aug 24, 2026, 08:33 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 24, 2026, 09:00 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 25, 2026, 12:59 PM UTC
This incident has been resolved.