BuildingLink incident

Email Delays - Password Reset Emails Delayed

Minor Resolved View vendor source →

BuildingLink experienced a minor incident on May 13, 2026 affecting Email, lasting 7h 6m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2026, 02:58 PM UTC
Resolved
May 13, 2026, 10:05 PM UTC
Duration
7h 6m
Detected by Pingoru
May 13, 2026, 02:58 PM UTC

Affected components

Email

Update timeline

  1. investigating May 13, 2026, 02:58 PM UTC

    Due to an unexpected issue, we are experiencing significant email delays. This should only be affecting password reset emails. Emails will be processed and sent. Please do not attempt to resend your email during this time.

  2. identified May 13, 2026, 08:37 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 13, 2026, 09:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 13, 2026, 10:05 PM UTC

    This incident has been resolved.