Builder Prime Outage History

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Pingoru has recorded 51 incidents for Builder Prime: 16 in the last 12 months and 6 in the last 90 days.

Source: builderprime.statuspage.io

51incidents recorded
16last 12 months
6last 90 days
3 hourstypical duration
Incidents per month
012AprMayJunJulAugSepOct1
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct1%
Pingoru began tracking Builder Prime in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202619 of 720 (1%)
May 202612 of 744 (0%)
June 202612 of 720 (0%)
July 202610 of 744 (0%)
August 202621 of 744 (0%)
September 2026212 of 720 (2%)
October 202615 of 514 (1%)

Incidents, newest first

Minor October 20, 2026 Delayed syncing into Bolt Insights 5h 8m Bolt Insights

Started Oct 20, 2026, 01:39 PM UTC· resolved Oct 20, 2026, 06:48 PM UTC

  1. investigating Oct 20, 2026, 01:39 PM UTC

    Syncing jobs to Bolt Insights reports are running behind. Changes made since yesterday afternoon may not appear yet. All changes are still in the platform and will appear in the application; the delay is only in how the Bolt Insights product displays this data.

  2. resolved Oct 20, 2026, 06:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 1, 2026 QuickBooks Online API timeout errors. 10h 22m QuickBooks Online Integration

Started Sep 01, 2026, 11:31 PM UTC· resolved Sep 02, 2026, 09:53 AM UTC

  1. monitoring Sep 01, 2026, 11:31 PM UTC

    QuickBooks Online is experiencing an incident that is resulting in API timeout errors.

  2. resolved Sep 02, 2026, 09:53 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 1, 2026 Image and PDF Rendering Service Degradation 1h 35m Web and Mobile Apps

Started Sep 01, 2026, 04:56 PM UTC· resolved Sep 01, 2026, 06:32 PM UTC

  1. investigating Sep 01, 2026, 04:56 PM UTC

    Our service provider that handles image and PDF rendering is experiencing service degradation that is caused by a Google Cloud incident reported and tracked here: https://status.cloud.google.com/incidents/J5ia5t9p3g9Q5Wi7r8Ev We are looking at potential mitigations, particularly as it relates to being able to generate and execute contracts where the PDF rendering is failing as a result of this.

  2. investigating Sep 01, 2026, 05:05 PM UTC

    We've put a mitigation in place to allow contracts to generate and be sent for e-signature. The PDF previews may not render on your screen, and images may not be included in the PDFs themselves. We are closely monitoring this Google Cloud incident and considering other mitigations that we are able to make.

  3. investigating Sep 01, 2026, 05:22 PM UTC

    PDF rendering is happening on screen, but it is delayed. Our service provider is working on redirecting traffic to mitigate the Google issue.

  4. identified Sep 01, 2026, 05:32 PM UTC

    Rendering delays appear to be improving. Once reendering is fast enough, we will remove the mitigations that suppress images in the PDFs.

  5. monitoring Sep 01, 2026, 05:55 PM UTC

    The rendering appears to be operating quickly enough now that the mitigation suppressing images from PDFs has been removed. As long as rendering continues to function normally, this issue is resolved. We are continuing to monitor closely to make sure it continues working as expected as well as watching for updates from upstream services.

  6. resolved Sep 01, 2026, 06:32 PM UTC

    Everything looks to be back to normal. We are resolving this incident and will continue to keep a close watch for any further issues.

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Notice August 17, 2026 Production Calendar Navigation 1h 8m Web and Mobile Apps

Started Aug 17, 2026, 03:00 PM UTC· resolved Aug 17, 2026, 04:08 PM UTC

  1. identified Aug 17, 2026, 03:00 PM UTC

    When navigating between different time periods on the production calendar, only projects in the recently loaded time period are being displayed while navigating back to a previous period is causing the projects from the previously loaded time period not to be displayed. Refreshing the page will always show all the projects in the loaded time frame. We've identified the cause of the issue and are working on a fix.

  2. resolved Aug 17, 2026, 04:08 PM UTC

    This is now resolved. Refresh the screen to load the latest update.

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Minor August 14, 2026 Email sending delays 7m Web and Mobile Apps

Started Aug 14, 2026, 08:40 PM UTC· resolved Aug 14, 2026, 08:47 PM UTC

  1. investigating Aug 14, 2026, 08:40 PM UTC

    Our email service provider is reporting some email sending delays. We are keeping a close watch on this and will switch to our backup provider if necessary.

  2. resolved Aug 14, 2026, 08:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 27, 2026 Application slowness and increased error rates 9m Web and Mobile Apps, API

Started Jul 27, 2026, 07:59 PM UTC· resolved Jul 27, 2026, 08:08 PM UTC

  1. investigating Jul 27, 2026, 07:59 PM UTC

    We are working on this now and we believe we should have this resolved shortly, but will post back here soon with more updates.

  2. monitoring Jul 27, 2026, 08:02 PM UTC

    Performance and error rates appear to have returned back to normal, but we are keeping a close watch on this.

  3. resolved Jul 27, 2026, 08:08 PM UTC

    This is now resolved and we will be investigating the root cause to prevent further recurrence.

Read the full incident report →

Minor June 4, 2026 Emails are failing or sending slowly 1h 57m Web and Mobile Apps

Started Jun 04, 2026, 10:42 PM UTC· resolved Jun 05, 2026, 12:40 AM UTC

  1. investigating Jun 04, 2026, 10:42 PM UTC

    We are currently experiencing an issue with our upstream email service provider where emails are sending slowly or failing to send. We are working with our provider to identify the problem, understand timeline for resolution, and consider workarounds that we have control over.

  2. identified Jun 04, 2026, 10:52 PM UTC

    We have switched to our backup email provider. Outbound emails will be sent from the mail.builderprime.com domain. All replies will work as expected.

  3. resolved Jun 05, 2026, 12:40 AM UTC

    This incident has been resolved.

Read the full incident report →

Major May 18, 2026 E-signature issues 1h 50m Xodo Sign eSignature Integration

Started May 18, 2026, 01:39 PM UTC· resolved May 18, 2026, 03:29 PM UTC

  1. investigating May 18, 2026, 01:39 PM UTC

    We are investigating degraded performance from our e-signature provider. We will update once we've identified the issue.

  2. investigating May 18, 2026, 02:27 PM UTC

    The issue is impacting only sending new documents for signature. Existing documents previously sent for esignature appear to be working normally. We are working directly with our service provider to identify the issue.

  3. identified May 18, 2026, 02:53 PM UTC

    We've failed over to our backup service provider so that new documents can still be sent for signature. In the meantime, our primary service provider has confirmed they found the issue and are working on resolving it now. Once we confirm it is resolved, we will switch back to our primary service.

  4. resolved May 18, 2026, 03:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 24, 2026 Outlook Performance 8h 50m Web and Mobile Apps

Started Apr 24, 2026, 06:46 PM UTC· resolved Apr 25, 2026, 03:36 AM UTC

  1. investigating Apr 24, 2026, 06:46 PM UTC

    We are currently experiencing degraded performance with our Outlook integration.

  2. monitoring Apr 24, 2026, 06:53 PM UTC

    Microsoft is currently experiencing Outlook issues that are affecting our integration. We are tracking their progress and will provide updates as they become available.

  3. resolved Apr 25, 2026, 03:36 AM UTC

    This incident has been resolved.

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Major February 27, 2026 Issues with Payments presenting as disconnected 25m Payments Integration

Started Feb 27, 2026, 02:09 PM UTC· resolved Feb 27, 2026, 02:35 PM UTC

  1. investigating Feb 27, 2026, 02:09 PM UTC

    We are currently investigating why payments are being presented as disconnected.

  2. resolved Feb 27, 2026, 02:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 25, 2025 Issue with E-Signatures 2h 2m Xodo Sign eSignature Integration

Started Nov 25, 2025, 02:32 PM UTC· resolved Nov 25, 2025, 04:34 PM UTC

  1. investigating Nov 25, 2025, 02:32 PM UTC

    We have intermittent reports of issues loading the signatures window. We have reached out to the service provider and are working towards a resolution for those users.

  2. monitoring Nov 25, 2025, 02:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 25, 2025, 04:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 18, 2025 Issues with Payments 5h 51m Payments Integration

Started Nov 18, 2025, 02:18 PM UTC· resolved Nov 18, 2025, 08:09 PM UTC

  1. investigating Nov 18, 2025, 02:18 PM UTC

    Transactions are currently being impacted by a downstream outage in our payments provider's tokenization process. You will likely see payments declined and error messages regarding payments until the Cloudflare outage is resolved. We are closely monitoring the situation and will promptly notify you once transaction operations are back to normal.

  2. monitoring Nov 18, 2025, 07:03 PM UTC

    Downstream processes have been restored, and any transaction that may have declined will need to be reattempted.

  3. resolved Nov 18, 2025, 08:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 3, 2025 E-Signature Errors 2h 3m Web and Mobile Apps

Started Nov 03, 2025, 03:45 PM UTC· resolved Nov 03, 2025, 05:48 PM UTC

  1. investigating Nov 03, 2025, 03:45 PM UTC

    We're getting reports of errors when attempting to e-sign contracts in the system. We are currently investigating and following up with our service provider. It seems to be sporadic for now, so we suggest to keep trying periodically while we work to get it back to 100%.

  2. investigating Nov 03, 2025, 04:20 PM UTC

    We continue to investigate, but have a potential workaround. The error presents itself as the session being expired within the e-sign window. It seems there may have been a change recently with our provider that requires 3rd party cookies to be enabled. Typically 3rd party cookies are disabled by default in private or incognito browsers. It is possible some users may have this disabled in their browsers using normal browsing sessions as well. If the browser settings are updated to allow 3rd party cookies on the site, the e-sign flow will work as normal.

  3. identified Nov 03, 2025, 05:24 PM UTC

    We are still awaiting an update from our service provider. In order to work around this issue, make sure the browser has 3rd party cookies enabled. The default setting in most browsers is for this to be enabled, but if not, enabling that settings resolves this. Additionally, the in-person signature flow can work around the issue, as well as using Firefox browser.

  4. resolved Nov 03, 2025, 05:48 PM UTC

    The service provider has fixed the issue.

Read the full incident report →

Major October 26, 2025 Issues with new logins 12m Web and Mobile Apps

Started Oct 26, 2025, 04:37 PM UTC· resolved Oct 26, 2025, 04:50 PM UTC

  1. investigating Oct 26, 2025, 04:37 PM UTC

    We are currently investigating issues preventing new logins to the application

  2. resolved Oct 26, 2025, 04:50 PM UTC

    This has now been resolved and was unrelated to last night's maintenance.

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Major October 14, 2025 Issues syncing with Outlook 59m Email Delivery

Started Oct 14, 2025, 01:22 PM UTC· resolved Oct 14, 2025, 02:21 PM UTC

  1. investigating Oct 14, 2025, 01:22 PM UTC

    We are currently investigating an issue regarding syncing emails via the Outlook integration. We will update here shortly when we have found the solution.

  2. resolved Oct 14, 2025, 02:21 PM UTC

    This incident has been resolved.

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Critical October 2, 2025 Application is down 4m Web and Mobile Apps

Started Oct 02, 2025, 10:10 PM UTC· resolved Oct 02, 2025, 10:15 PM UTC

  1. investigating Oct 02, 2025, 10:10 PM UTC

    We are currently investigating this issue.

  2. monitoring Oct 02, 2025, 10:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 02, 2025, 10:15 PM UTC

    This incident has been resolved.

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Minor September 15, 2025 App is currently experiencing widespread slowness 30m Web and Mobile Apps, API

Started Sep 15, 2025, 04:45 PM UTC· resolved Sep 15, 2025, 05:16 PM UTC

  1. investigating Sep 15, 2025, 04:45 PM UTC

    We are currently investigating this issue.

  2. monitoring Sep 15, 2025, 04:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 15, 2025, 05:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 19, 2025 Issue with Automation Jobs 13m Web and Mobile Apps

Started Aug 19, 2025, 05:04 PM UTC· resolved Aug 19, 2025, 05:17 PM UTC

  1. investigating Aug 19, 2025, 05:04 PM UTC

    We are currently investigating an issue with automations not triggering.

  2. monitoring Aug 19, 2025, 05:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 19, 2025, 05:17 PM UTC

    This incident has been resolved.

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Critical August 1, 2025 App is down 12m Web and Mobile Apps, API

Started Aug 01, 2025, 02:58 PM UTC· resolved Aug 01, 2025, 03:10 PM UTC

  1. investigating Aug 01, 2025, 02:58 PM UTC

    We are experiencing an outage. We are working to restore service as soon as possible.

  2. monitoring Aug 01, 2025, 03:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 01, 2025, 03:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 12, 2025 Intermittent transaction fulfillment issues 1h 28m Payments Integration

Started Jun 12, 2025, 06:58 PM UTC· resolved Jun 12, 2025, 08:27 PM UTC

  1. identified Jun 12, 2025, 06:58 PM UTC

    We have detected degraded performance in our downstream provider for transaction processing that might impact transaction fulfillment and incorrectly decline transaction requests.

  2. resolved Jun 12, 2025, 08:27 PM UTC

    This incident has been resolved.

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Major June 12, 2025 Upstream provider for images experiencing a disruption 1h 51m Web and Mobile Apps

Started Jun 12, 2025, 06:36 PM UTC· resolved Jun 12, 2025, 08:27 PM UTC

  1. identified Jun 12, 2025, 06:36 PM UTC

    Our upstream provider for image caching is experiencing a disruption. Until they resolve the issue, newly created PDFs using images, such as logos, may be impacted.

  2. resolved Jun 12, 2025, 08:27 PM UTC

    This incident has been resolved.

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Minor June 4, 2025 Disruption with the ProVia: entryLINK Integration 44m ProVia: entryLINK

Started Jun 04, 2025, 06:35 PM UTC· resolved Jun 04, 2025, 07:19 PM UTC

  1. investigating Jun 04, 2025, 06:35 PM UTC

    We are experiencing disruption with our integration with ProVia. We are in active contact with their support to resolve the issue.

  2. monitoring Jun 04, 2025, 07:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 04, 2025, 07:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 21, 2025 E-signature Service Disruption 12h 26m Xodo Sign eSignature Integration

Started Apr 21, 2025, 01:49 PM UTC· resolved Apr 22, 2025, 02:16 AM UTC

  1. investigating Apr 21, 2025, 01:49 PM UTC

    Our e-signature service provider has reported slowness and disruptions in their service. We are working to obtain an update on the service's status and fully restore it as soon as possible.

  2. investigating Apr 21, 2025, 04:12 PM UTC

    Our service provider has updated us that they are actively working to resolve the issue and expect to be down for several hours. We are also evaluating alternative service options. Until then, we recommend downloading your documents and sending them to customers using another e-signature tool.

  3. identified Apr 21, 2025, 06:55 PM UTC

    While we still don't have an ETA, we've received the following update from our service provider: We have located the issue and are working on resolving it as soon as possible. We also want to assure you that the consistency and safety of your data are not affected.

  4. identified Apr 21, 2025, 09:08 PM UTC

    We continue to press eversign for an update on this issue! This was incorrectly tagged as an issue with HelloSign. The e-signature service provider is eversign.

  5. monitoring Apr 22, 2025, 12:50 AM UTC

    The service is currently working as expected. We will continue to monitor the situation and mark the outage as resolved if there are no more issues.

  6. resolved Apr 22, 2025, 02:16 AM UTC

    This incident has been resolved.

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Minor March 27, 2025 ACH payment errors 1h 47m Web and Mobile Apps

Started Mar 27, 2025, 02:43 PM UTC· resolved Mar 27, 2025, 04:31 PM UTC

  1. investigating Mar 27, 2025, 02:43 PM UTC

    We are seeing elevated errors when processing ACH payments in Builder Prime. We have escalated with our payments partners and are closely monitoring the situation.

  2. identified Mar 27, 2025, 03:27 PM UTC

    The issue has been identified and our partners are working on a fix right now.

  3. resolved Mar 27, 2025, 04:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 25, 2025 Issues logging in 1h 3m Web and Mobile Apps

Started Mar 25, 2025, 06:15 PM UTC· resolved Mar 25, 2025, 07:18 PM UTC

  1. investigating Mar 25, 2025, 06:15 PM UTC

    We're seeing issues with authentication and logging in

  2. investigating Mar 25, 2025, 06:28 PM UTC

    We are currently tracking the issues in region US-4 here: https://status.auth0.com/ Users who are already logged in are not affected, but new attempts to login are mostly failing. We are looking for workarounds.

  3. identified Mar 25, 2025, 06:40 PM UTC

    Our authentication service provider has identified the issue and is working to mitigate right now: https://status.auth0.com/incidents/6cv20z0sj11k

  4. monitoring Mar 25, 2025, 06:52 PM UTC

    We haven't received an official update yet, but authentication seems to be working again.

  5. resolved Mar 25, 2025, 07:18 PM UTC

    This issue has been resolved

Read the full incident report →