Bucks County Community College Outage History

The following message appears on the Brightly status page at https://status.brightlysoftware.com/ Our team is currently investigating an issue impacting access to Asset Essentials. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact [email protected] if you have any questions. Posted 1 hour ago. Jun 08, 2026 - 07:31 EDT Thanks, Help Desk and Services Center

The following message appears on the Brightly status page at https://status.brightlysoftware.com/ Investigating - Our team is currently investigating an issue impacting access to Asset Essentials. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Mar 17, 2026 - 09:48 EDT Thanks, Help Desk and Services Center

ITS is currently investigating an issue affecting Colleague. At this time Colleague is unavailable. ITS will update this issue when there is a status change. Thanks, Help Desk and Services Center

ITS staff are investigating a campus wide(Perkasie) issue with the Bucks wired network. We are working with our vendor to restore service as quickly as possible. Updates will be posted as soon as they are available. Thanks, Help Desk and Services Center

Brightly, the college's Physical Plant work order request system is currently unavailable due to the ongoing issues with Amazon Web Services(AWS). ITS is monitoring the situation and will post updates as they become available. Thanks, Help Desk and Services Center

We are continuing to investigate this issue.

Canvas is experiencing issues due to an ongoing AWS incident. The Canvas vendor, Instructure, is working on recovering as soon as possible. You can follow the status of the issue at https://health.aws.amazon.com/health/status and https://status.instructure.com/ Thanks, Help Desk and Services Center

Update - We are continuing to work with AWS looking into our Canvas, Mastery Connect and other Instructure products being down Oct 20, 2025 - 13:23 MDT

ITS staff are investigating a campus wide(Newtown) issue with the Bucks WiFi network, wired access is not affected. We are working with our vendor to restore service as quickly as possible. Updates will be posted as soon as they are available. Thanks, Help Desk and Services Center

The college's call center system Incontact, is experiencing service interruptions causing users to be unable to access the college's Help Desk and various call centers by phone. ITS is monitoring this outage for updates. For immediate Help Desk service, please email the Help Desk at help.desk.bucks.edu. Thanks, Help Desk and Services Center

Microsoft is reporting issues with sending and receiving email in Exchange Online. We will update this incident as we receive updates. Issue ID: EX1116357 Affected services: Exchange Online Status: Investigating Issue type: Advisory Start time: Jul 16, 2025, 10:05 AM EDT User impact Some users may be experiencing issues with both sending and receiving emails

ITS is investigating several phishing attempts over the past week. The first involves an email going around with the subject; “Surgery." This email can be deleted as it is a phishing attempt. In addition, there has been a report of text messages being sent by someone presenting themselves as Dr. Jones. If you have received a text message from someone presenting themselves as Dr. Jones or other senior college leadership, please screenshot the message, delete it and report this to ITS immediately. Thanks, Help Desk and Services Center