10/29/2025 - Degraded Performance - Microsoft 365

Update timeline

1. investigating Oct 29, 2025, 04:41 PM UTC

   ITS has received reports from users having issues with connecting to Microsoft 365. The below message has been posted on https://status.cloud.microsoft/. ITS will provide updates as they become available. Thanks, Help Desk and Services Center User impact: Users may be unable to access the Microsoft 365 admin center and see delays when accessing other Microsoft 365 services. More info: Additionally, admins are reporting issues when attempting to access some Microsoft Purview and Microsoft Intune functions. Users are also seeing issues with add-ins and network connectivity in Outlook. Current status: We're reviewing reports of an issue impacting Microsoft Azure and Microsoft 365 services, including impact to the Microsoft 365 admin center and other services, including but not limited to those described in the more info section of this communication. We're reviewing corresponding service telemetry to isolate the cause of the issue and determine our next troubleshooting steps. Scope of impact: Any users attempting to access Microsoft 365 services may be impacted. Next update by: Wednesday, October 29, 2025, at 5:30 PM UTC

2. identified Oct 30, 2025, 12:48 AM UTC

   The following update has been posted by Microsoft Oct 29, 2025, 7:26 PM EDT Our configuration deployment and traffic rebalancing is showing steady service health improvement for scenarios listed in the "More info" section of this communication. Some users may experience residual impact until availability fully recovers. We're monitoring for an extended period to ensure service health is restored as expected. Next update by: Wednesday, October 29, 2025 at 9:00 PM EDT Users may see issues accessing some Microsoft 365 services and portals Issue ID: MO1181369 Affected services: Exchange Online, Microsoft 365 suite, Microsoft Defender XDR, Microsoft Entra, Microsoft Intune, Microsoft Purview, Microsoft Teams, Power Apps in Microsoft 365 Status: Service degradation Issue type: Incident Start time: Oct 29, 2025, 11:45 AM EDT More info Impacted scenarios include, but may not be limited to the following: - Access to some Microsoft Entra, Microsoft Power Apps, Microsoft Intune, and Microsoft Defender functions. - Microsoft Purview Information Protection (MIP), Data Lifecycle Management (DLM), eDiscovery, Microsoft Purview Insider Risk Management (IRM), Communications Compliance, Data Governance, and other related Microsoft Purview features. - Access to the Exchange admin center (EAC), security.microsoft.com, learn.microsoft.com, and other portals accessed through microsoft.com. - Issues with add-ins and network connectivity in Outlook. - Degraded functionality to some workflows within Microsoft Teams, including impact to location data in support of emergency calls. Users may also see transcription failures and issues leveraging Copilot within meetings. - High latency, timeouts, errors, or inaccessibility of Microsoft Copilot Dashboards, Copilot Analytics Power BI reports, and advanced reporting capabilities. - Intermittent connectivity and device discovery issues for Windows 365 Cloud PC users, and issues for admins performing device actions and provisioning new Cloud PCs. Scope of impact Any users attempting to access Microsoft 365 services, such as those detailed in the more info section above, may be impacted. Preliminary root cause A problematic configuration change was applied to a portion of Azure infrastructure.

3. resolved Oct 30, 2025, 10:11 AM UTC

   This incident has been resolved.