Bucks County Community College incident

5/19/2025 - Degraded Performance - OneLogin

Resolved after 3 hours 6 minutes, affecting OneLogin - SSO Handler, on May 19, 2025.

identified May 19, 2025, 03:48 PM UTC

OneLogin Engineers have identified an issue with Single Sign-On Services, some customers may be unable to reach their portal. We are working to quickly restore service. Incident Type:Degraded Performance Affected Components:Desktop SSO,OneLogin Portal App,Portal,Single Sign-On Service Affected Locations:us Operating Region May 19, 2025 8:13 AM PDT Investigating Degraded Performance OneLogin Engineers have identified an issue with Single Sign-On Services, some customers may be unable to reach their portal. We are working to quickly restore service. Thanks, Help Desk and Services Center

Started
May 19, 2025, 03:48 PM UTC
Resolved
May 19, 2025, 06:54 PM UTC
Duration
3h 6m
Detected by Pingoru
May 19, 2025, 03:48 PM UTC

Affected components

OneLogin - SSO Handler

Update timeline

  1. identified May 19, 2025, 03:48 PM UTC

    OneLogin Engineers have identified an issue with Single Sign-On Services, some customers may be unable to reach their portal. We are working to quickly restore service. Incident Type:Degraded Performance Affected Components:Desktop SSO,OneLogin Portal App,Portal,Single Sign-On Service Affected Locations:us Operating Region May 19, 2025 8:13 AM PDT Investigating Degraded Performance OneLogin Engineers have identified an issue with Single Sign-On Services, some customers may be unable to reach their portal. We are working to quickly restore service. Thanks, Help Desk and Services Center

  2. resolved May 19, 2025, 06:54 PM UTC

    This incident has been resolved.

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