Bucks County Community College Outage History

Started Aug 24, 2026, 01:18 PM UTC· resolved Aug 25, 2026, 01:29 PM UTC

1. investigating Aug 24, 2026, 01:18 PM UTC

   ITS is aware of a partial outage affecting the college's Workday tenants. The message below is posted on the Workday Community page. This is to notify you that we are aware of an internal issue impacting the service of your production tenant. Our teams are actively working on this issue. We will update this notification once service has been restored. Thanks, Help Desk and Services Center

2. investigating Aug 24, 2026, 02:00 PM UTC

   Workday has updated their guidance for the partial outage. The steps they are recommending are pasted below. Please try the following steps: Clear their browser's cache and cookies. Try accessing Workday using a different web browser or an incognito/private browsing session. Check with colleagues to see if they are experiencing similar issues, are also experiencing access issues. Reboot computer

3. investigating Aug 24, 2026, 03:28 PM UTC

   UPDATE Monday, August 24, 2026 / 08:10 am America/Los Angeles -07:00 GMT Tenants are now accessible and performance has significantly improved. We are aware that Search functionality is intermittently failing and we are continuing to triage at high priority. We will provide another update by 8:40 AM PT.

4. resolved Aug 25, 2026, 01:29 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Jun 08, 2026, 12:40 PM UTC· resolved Jun 08, 2026, 12:45 PM UTC

1. investigating Jun 08, 2026, 12:40 PM UTC

   The following message appears on the Brightly status page at https://status.brightlysoftware.com/ Our team is currently investigating an issue impacting access to Asset Essentials. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact [email protected] if you have any questions. Posted 1 hour ago. Jun 08, 2026 - 07:31 EDT Thanks, Help Desk and Services Center

2. resolved Jun 08, 2026, 12:45 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Mar 17, 2026, 02:32 PM UTC· resolved Mar 17, 2026, 03:44 PM UTC

1. investigating Mar 17, 2026, 02:32 PM UTC

   The following message appears on the Brightly status page at https://status.brightlysoftware.com/ Investigating - Our team is currently investigating an issue impacting access to Asset Essentials. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Mar 17, 2026 - 09:48 EDT Thanks, Help Desk and Services Center

2. resolved Mar 17, 2026, 03:44 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Jan 22, 2026, 08:52 PM UTC· resolved Jan 24, 2026, 04:40 PM UTC

1. investigating Jan 22, 2026, 08:52 PM UTC

   Users may be seeing degraded service functionality or be unable to access multiple Microsoft 365 services. More info: More info: Users may be receiving a "451 4.3.2 temporary server issue" error message when attempting to send or receive email through Outlook. Some of the impacted service functions include, but may not be limited to: - Sending and receiving email through Exchange Online, including notification emails from Microsoft Viva Engage. - Collecting message traces may be delayed or fail. - Searches within SharePoint Online and/or Microsoft OneDrive mail be delayed or fail to complete. - Accessing the service portals, including Microsoft Purview, Microsoft Defender XDR, and the Microsoft 365 admin center. Current status: We're continuing to review what actions are required to restore the affected infrastructure to a heathy state and rebalance the service traffic to achieve recovery. Scope of impact: Any users served through an affected section of service infrastructure in the North America region may be intermittently impacted. Root cause: A portion of dependent service infrastructure in the North America region isn't processing traffic as expected. Next update by: Thursday, January 22, 2026, at 11:00 PM UTC

2. resolved Jan 24, 2026, 04:40 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Nov 12, 2025, 01:26 PM UTC· resolved Nov 12, 2025, 02:25 PM UTC

1. investigating Nov 12, 2025, 01:26 PM UTC

   ITS is currently investigating an issue affecting Colleague. At this time Colleague is unavailable. ITS will update this issue when there is a status change. Thanks, Help Desk and Services Center

2. resolved Nov 12, 2025, 02:25 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Oct 29, 2025, 04:41 PM UTC· resolved Oct 30, 2025, 10:11 AM UTC

1. investigating Oct 29, 2025, 04:41 PM UTC

   ITS has received reports from users having issues with connecting to Microsoft 365. The below message has been posted on https://status.cloud.microsoft/. ITS will provide updates as they become available. Thanks, Help Desk and Services Center User impact: Users may be unable to access the Microsoft 365 admin center and see delays when accessing other Microsoft 365 services. More info: Additionally, admins are reporting issues when attempting to access some Microsoft Purview and Microsoft Intune functions. Users are also seeing issues with add-ins and network connectivity in Outlook. Current status: We're reviewing reports of an issue impacting Microsoft Azure and Microsoft 365 services, including impact to the Microsoft 365 admin center and other services, including but not limited to those described in the more info section of this communication. We're reviewing corresponding service telemetry to isolate the cause of the issue and determine our next troubleshooting steps. Scope of impact: Any users attempting to access Microsoft 365 services may be impacted. Next update by: Wednesday, October 29, 2025, at 5:30 PM UTC

2. identified Oct 30, 2025, 12:48 AM UTC

   The following update has been posted by Microsoft Oct 29, 2025, 7:26 PM EDT Our configuration deployment and traffic rebalancing is showing steady service health improvement for scenarios listed in the "More info" section of this communication. Some users may experience residual impact until availability fully recovers. We're monitoring for an extended period to ensure service health is restored as expected. Next update by: Wednesday, October 29, 2025 at 9:00 PM EDT Users may see issues accessing some Microsoft 365 services and portals Issue ID: MO1181369 Affected services: Exchange Online, Microsoft 365 suite, Microsoft Defender XDR, Microsoft Entra, Microsoft Intune, Microsoft Purview, Microsoft Teams, Power Apps in Microsoft 365 Status: Service degradation Issue type: Incident Start time: Oct 29, 2025, 11:45 AM EDT More info Impacted scenarios include, but may not be limited to the following: - Access to some Microsoft Entra, Microsoft Power Apps, Microsoft Intune, and Microsoft Defender functions. - Microsoft Purview Information Protection (MIP), Data Lifecycle Management (DLM), eDiscovery, Microsoft Purview Insider Risk Management (IRM), Communications Compliance, Data Governance, and other related Microsoft Purview features. - Access to the Exchange admin center (EAC), security.microsoft.com, learn.microsoft.com, and other portals accessed through microsoft.com. - Issues with add-ins and network connectivity in Outlook. - Degraded functionality to some workflows within Microsoft Teams, including impact to location data in support of emergency calls. Users may also see transcription failures and issues leveraging Copilot within meetings. - High latency, timeouts, errors, or inaccessibility of Microsoft Copilot Dashboards, Copilot Analytics Power BI reports, and advanced reporting capabilities. - Intermittent connectivity and device discovery issues for Windows 365 Cloud PC users, and issues for admins performing device actions and provisioning new Cloud PCs. Scope of impact Any users attempting to access Microsoft 365 services, such as those detailed in the more info section above, may be impacted. Preliminary root cause A problematic configuration change was applied to a portion of Azure infrastructure.

3. resolved Oct 30, 2025, 10:11 AM UTC

   This incident has been resolved.

Read the full incident report →

Started Oct 21, 2025, 11:20 AM UTC· resolved Oct 22, 2025, 11:13 AM UTC

1. investigating Oct 21, 2025, 11:20 AM UTC

   ITS staff are investigating a campus wide(Perkasie) issue with the Bucks wired network. We are working with our vendor to restore service as quickly as possible. Updates will be posted as soon as they are available. Thanks, Help Desk and Services Center

2. resolved Oct 22, 2025, 11:13 AM UTC

   This incident has been resolved.

Read the full incident report →

Started Oct 20, 2025, 01:54 PM UTC· resolved Oct 20, 2025, 07:41 PM UTC

1. investigating Oct 20, 2025, 01:54 PM UTC

   Brightly, the college's Physical Plant work order request system is currently unavailable due to the ongoing issues with Amazon Web Services(AWS). ITS is monitoring the situation and will post updates as they become available. Thanks, Help Desk and Services Center

2. investigating Oct 20, 2025, 01:56 PM UTC

   We are continuing to investigate this issue.

3. resolved Oct 20, 2025, 07:41 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Oct 20, 2025, 01:34 PM UTC· resolved Oct 21, 2025, 12:49 AM UTC

1. investigating Oct 20, 2025, 01:34 PM UTC

   Canvas is experiencing issues due to an ongoing AWS incident. The Canvas vendor, Instructure, is working on recovering as soon as possible. You can follow the status of the issue at https://health.aws.amazon.com/health/status and https://status.instructure.com/ Thanks, Help Desk and Services Center

2. investigating Oct 20, 2025, 07:44 PM UTC

   Update - We are continuing to work with AWS looking into our Canvas, Mastery Connect and other Instructure products being down Oct 20, 2025 - 13:23 MDT

3. resolved Oct 21, 2025, 12:49 AM UTC

   This incident has been resolved.

Read the full incident report →

Started Oct 14, 2025, 03:04 PM UTC· resolved Oct 14, 2025, 04:53 PM UTC

1. investigating Oct 14, 2025, 03:04 PM UTC

   ITS staff are investigating a campus wide(Newtown) issue with the Bucks WiFi network, wired access is not affected. We are working with our vendor to restore service as quickly as possible. Updates will be posted as soon as they are available. Thanks, Help Desk and Services Center

2. identified Oct 14, 2025, 03:37 PM UTC

   The issue has been identified and a solution will be implemented at noon today. During this implementation WiFi will be unavailable for about 10 minutes. Thanks, Help Desk and Services Center

3. resolved Oct 14, 2025, 04:53 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Aug 28, 2025, 09:16 PM UTC· resolved Aug 28, 2025, 09:40 PM UTC

1. investigating Aug 28, 2025, 09:16 PM UTC

   The college's call center system Incontact, is experiencing service interruptions causing users to be unable to access the college's Help Desk and various call centers by phone. ITS is monitoring this outage for updates. For immediate Help Desk service, please email the Help Desk at help.desk.bucks.edu. Thanks, Help Desk and Services Center

2. resolved Aug 28, 2025, 09:40 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Jul 16, 2025, 02:18 PM UTC· resolved Jul 16, 2025, 05:17 PM UTC

1. investigating Jul 16, 2025, 02:18 PM UTC

   Microsoft is reporting issues with sending and receiving email in Exchange Online. We will update this incident as we receive updates. Issue ID: EX1116357 Affected services: Exchange Online Status: Investigating Issue type: Advisory Start time: Jul 16, 2025, 10:05 AM EDT User impact Some users may be experiencing issues with both sending and receiving emails

2. monitoring Jul 16, 2025, 03:00 PM UTC

   Current status Jul 16, 2025, 10:45 AM EDT Service telemetry indicates that the service is in a healthy state. We’re continuing to carefully monitor the service to identify any potential causes of impact. Next update by: Wednesday, July 16, 2025 at 4:30 PM EDT

3. resolved Jul 16, 2025, 05:17 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Jul 02, 2025, 01:44 PM UTC· resolved Jul 02, 2025, 04:40 PM UTC

1. identified Jul 02, 2025, 01:44 PM UTC

   OneLogin Engineers have identified an issue with Single Sign-On Services, some customers may be unable to reach their portal. We are working to quickly restore service. The following information is posted on the https://www.onelogin.com/status page. The times below are in Pacific Daylight Time Active Incident InvestigatingOneLogin Engineers have identified an issue with Single Sign-On Services; some customers may be experiencing degraded performance. We are working to quickly restore service. Incident Type:Degraded Performance Affected Components:Portal,Single Sign-On Service Affected Locations:us Operating Region July 02, 2025 6:22 AM PDT Investigating Degraded Performance OneLogin Engineers have identified an issue with Single Sign-On Services; some customers may be experiencing degraded performance. We are working to quickly restore service. Thanks, Help Desk and Services Center

2. resolved Jul 02, 2025, 04:40 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Jun 27, 2025, 05:45 PM UTC· resolved Jun 27, 2025, 07:10 PM UTC

1. investigating Jun 27, 2025, 05:45 PM UTC

   ITS is investigating several phishing attempts over the past week. The first involves an email going around with the subject; “Surgery." This email can be deleted as it is a phishing attempt. In addition, there has been a report of text messages being sent by someone presenting themselves as Dr. Jones. If you have received a text message from someone presenting themselves as Dr. Jones or other senior college leadership, please screenshot the message, delete it and report this to ITS immediately. Thanks, Help Desk and Services Center

2. resolved Jun 27, 2025, 07:10 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Jun 02, 2025, 06:41 PM UTC· resolved Jun 02, 2025, 06:55 PM UTC

1. investigating Jun 02, 2025, 06:41 PM UTC

   The college's voicemail system is experiencing service interruptions causing users to be unable to access voicemail. ITS is monitoring this outage for updates. Thanks, Help Desk and Services Center

2. resolved Jun 02, 2025, 06:55 PM UTC

   This incident has been resolved.

Read the full incident report →

Started May 29, 2025, 01:33 PM UTC· resolved May 29, 2025, 03:23 PM UTC

1. investigating May 29, 2025, 01:33 PM UTC

   Global Protect is experiencing some service interruptions causing users to be unable to access services. ITS is monitoring Global Protect for updates. Thanks, Help Desk and Services Center

2. resolved May 29, 2025, 03:23 PM UTC

   This incident has been resolved.

Read the full incident report →

Started May 19, 2025, 03:48 PM UTC· resolved May 19, 2025, 06:54 PM UTC

1. identified May 19, 2025, 03:48 PM UTC

   OneLogin Engineers have identified an issue with Single Sign-On Services, some customers may be unable to reach their portal. We are working to quickly restore service. Incident Type:Degraded Performance Affected Components:Desktop SSO,OneLogin Portal App,Portal,Single Sign-On Service Affected Locations:us Operating Region May 19, 2025 8:13 AM PDT Investigating Degraded Performance OneLogin Engineers have identified an issue with Single Sign-On Services, some customers may be unable to reach their portal. We are working to quickly restore service. Thanks, Help Desk and Services Center

2. resolved May 19, 2025, 06:54 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Apr 16, 2025, 07:23 PM UTC· resolved Apr 16, 2025, 09:35 PM UTC

1. investigating Apr 16, 2025, 07:23 PM UTC

   Zoom is experiencing some service interruptions causing users to be unable to access services. ITS is monitoring Zoom for updates. As a reminder, Teams is available for all Fac/Staff/Students. Microsoft Teams Meetings is also available in Canvas for all instructors to use with students in their Canvas course spaces if necessary. Thanks, Help Desk and Services Center

2. resolved Apr 16, 2025, 09:35 PM UTC

   All Zoom services have been restored and are available to users. If you continue to experience issues with service please contact the college's Help Desk at [email protected].

Read the full incident report →

Started Mar 18, 2025, 02:10 PM UTC· resolved Mar 18, 2025, 04:51 PM UTC

1. investigating Mar 18, 2025, 02:10 PM UTC

   Perceptive Content is investigating a service outage for ImageNow. At this time ImageNow is unavailable. ITS will provide updates as we have news to share. Thanks, Help Desk and Services Center

2. resolved Mar 18, 2025, 04:51 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Mar 17, 2025, 06:52 PM UTC· resolved Mar 18, 2025, 01:22 PM UTC

1. investigating Mar 17, 2025, 06:52 PM UTC

   Workday is experiencing some service interruptions causing some users to be unable to access services. ITS is monitoring Workday for updates. Thanks, Help Desk and Services Center

2. resolved Mar 18, 2025, 01:22 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Mar 03, 2025, 02:08 PM UTC· resolved Mar 05, 2025, 03:39 PM UTC

1. investigating Mar 03, 2025, 02:08 PM UTC

   iPhone users may be experiencing issues with accessing email messages on the iOS native mail app. More info Users may be able to click "continue" when prompted and navigate back to re-entering their password to attempt to resolve impact. Additionally, some users may be able to bypass the prompt to sign-in by clicking "edit settings" and then entering into the app. Scope of impact Any user serviced by the affected infrastructure may experience issues with accessing email messages on the iOS native mail app. Current Update: 03/03/2025 09:00:00 AM – Microsoft have confirmed that the offending update has been successfully rolled back throughout the majority of the affected service environment. They’re continuing to monitor as the reversion of the offending update completes and resolves the issue for all impacted users. They’re anticipating that they’ll have a precise remediation timeline by their next scheduled communications update. Original Status Mar 3, 2025, 6:58 AM EST We've so far been unable to identify any Microsoft service updates which we believe are contributing towards impact. However, we've observed through analysis of telemetry that an accumulation of authentication token errors associated with a third-party application may be causing the issue. We're continuing our review of available diagnostic data to confirm the root cause. Next update by: Monday, March 3, 2025 at 9:00 AM EST

2. resolved Mar 05, 2025, 03:39 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Feb 26, 2025, 03:59 PM UTC· resolved Feb 27, 2025, 02:06 PM UTC

1. investigating Feb 26, 2025, 03:59 PM UTC

   Slack is investigating reports of trouble connecting or loading Slack, we'll provide another update once we have news to share. Thanks, Help Desk and Services Center

2. investigating Feb 26, 2025, 09:37 PM UTC

   Slack update; We're continuing to diligently work on database shard repair and have made progress on restoring affected replicas, though users may still be experiencing impact. We are continuing to operate urgently to restore full functionality and we appreciate your continued patience. Feb 26, 4:35 PM EST

3. resolved Feb 27, 2025, 02:06 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Feb 12, 2025, 02:51 AM UTC· resolved Feb 13, 2025, 07:22 PM UTC

1. investigating Feb 12, 2025, 02:51 AM UTC

   ITS is investigating several phishing attempts. Any email with the subject; "Important Notice" coming from "IT Help Center" can be deleted. Please report emails with that subject and sender or any other suspicious emails to ITS. As a reminder, BCCC ITS will never send an email asking faculty, staff or students to fill out personal information, or information about your account. Thanks, Help Desk and Services Center

2. resolved Feb 13, 2025, 07:22 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Dec 20, 2024, 07:12 PM UTC· resolved Jan 03, 2025, 02:25 PM UTC

1. investigating Dec 20, 2024, 07:12 PM UTC

   OneLogin engineers are investing an issue some users may be experiencing with slowness logging in. Thanks, Help Desk and Services Center

2. resolved Jan 03, 2025, 02:25 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Nov 25, 2024, 04:27 PM UTC· resolved Nov 26, 2024, 03:38 PM UTC

1. investigating Nov 25, 2024, 04:27 PM UTC

   Microsoft is reporting that some users may be unable to access all or some of the 365 apps. Below is their email *********************************************************************************************** Published Time: 11/25/2024 12:54:09 AM Title: Users unable to access their Exchange Online mailboxes or their calendar functionality in Microsoft Teams User impact: Users may be unable to access their Exchange Online mailboxes or their calendar functionality in Microsoft Teams. More info: The affected scenarios are as follows: Users may be unable to access Exchange Online using the following impacted connection methods: - Outlook on the web - Outlook desktop client - Representational State Transfer (REST) - Exchange ActiveSync (EAS) Users may also be unable to access or modify their calendar in Microsoft Teams. This would include loading calendar, viewing meetings, creating/updating meetings and joining meetings. Current status: While we’re continuing the restarts to improve service availability, we’re thoroughly analyzing recent changes and the specific failure path to determine the next steps required to resolve the issue. Scope of impact: Some users may intermittently be affected by this issue when attempting to access their mailboxes using any connection method in Exchange Online or attempting to use their calendar in Microsoft Teams.

2. investigating Nov 26, 2024, 03:37 PM UTC

   We are continuing to investigate this issue.

3. resolved Nov 26, 2024, 03:38 PM UTC

   This incident has been resolved.

Read the full incident report →