Bucks County Community College incident

8/28/2025- System Outage - Incontact

Critical Resolved View vendor source →

Bucks County Community College experienced a critical incident on August 28, 2025 affecting Incontact, lasting 24m. The incident has been resolved; the full update timeline is below.

Started
Aug 28, 2025, 09:16 PM UTC
Resolved
Aug 28, 2025, 09:40 PM UTC
Duration
24m
Detected by Pingoru
Aug 28, 2025, 09:16 PM UTC

Affected components

Incontact

Update timeline

  1. investigating Aug 28, 2025, 09:16 PM UTC

    The college's call center system Incontact, is experiencing service interruptions causing users to be unable to access the college's Help Desk and various call centers by phone. ITS is monitoring this outage for updates. For immediate Help Desk service, please email the Help Desk at help.desk.bucks.edu. Thanks, Help Desk and Services Center

  2. resolved Aug 28, 2025, 09:40 PM UTC

    This incident has been resolved.