Brivo had 21 outages in the last 2 years totaling 54h 19m of downtime — averaging 0.9 incidents per month.
There were 21 Brivo outages since October 20, 2025 totaling 54h 19m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently working on resolving issues with our API. Integrations and our Mobile Applications may not be performing normally.
We've identified an issue with database utilization affecting api access, and have implemented a fix.
This incident has been resolved.
We are currently working on resolving issues with panel communications. Events and panel commands may not be processing normally.
We are currently working on resolving issues with panel communications. Events and panel commands may not be processing normally.
This was a brief interruption that has since recovered. Service is operating normally.
Normal operations have been restored for the Brivo API. Recently, an update was made that caused the API to return 400 Bad Request errors for requests containing extra, unsupported query parameters. We have rolled back to ensure your previously successful requests continue to work as expected. Incident occurred from 3:30AM ET to 5:20PM ET.
We are currently investigating issues logging into Brivo applications.
Brivo Login is currently affected by an outage at one of our service providers. Brivo operations is monitoring the situation and coordinating with our partner to restore service as soon as possible. The issue has been identified and a fix is being implemented.
A fix has been implemented by the service provider, and we are monitoring the results.
This incident has been resolved.
Assigning new mobile passes is currently affected by an outage at one of our service providers. Brivo operations is monitoring the situation and coordinating with our partner to restore service as soon as possible.
This incident has been resolved.
We are currently investigating tenant synchronization issues with some Entrata properties.
This is a configuration issue
We are currently working to resolve issues with Brivo Smart Home email communications. Customers may experience delays in receiving emails from Brivo Smart Home. This incident does not impact Brivo Access or Eagle Eye video.
This incident has been resolved.
We are currently working on resolving issues with Brivo Smart Home. Users may experience latency or difficulty accessing Brivo Smart Home at this time.
We are currently working on resolving issues with Brivo Smart Home. Users may experience latency or difficulty accessing Brivo Smart Home at this time.
We have taken steps to resolve this issue and we are continuing to monitor the results.
This incident has been resolved.
We are currently working on resolving issues with panel communications. Events and panel commands may not be processing normally.
A fix has been implemented, and we are monitoring the results.
This incident has been resolved
We are currently working on resolving issues with Brivo Smart Home. Users may experience latency or difficulty accessing Brivo Smart Home at this time.
The issue has been identified and a fix is being implemented.
We have taken steps to resolve this issue and we are continuing to monitor the results. Some degradation of performance on Brivo Smart Home may be experienced at this time.
This incident has been resolved.
We are aware that some panels are not following Daylight Savings Time. The issue has been identified, and a fix is being implemented.
A fix has been implemented and we are monitoring the results
This incident has been resolved
From 11:03AM to 12:57PM, Administrators with custom roles were unable to use Brivo Access.
We are currently experiencing issues with our toll-free numbers. Brivo Customer Care is still available through our interactive chat or by calling 855-500-0027. We apologize for the inconvenience.
All toll-free numbers have been restored and are once again available to customers and resellers. Thank you for your patience.
We are currently addressing an issue preventing new users from redeeming their Brivo Mobile Pass in the EU region. Other Brivo Mobile Pass functionality, including unlocking doors in the EU region or redeeming new Passes in the US region, is unaffected at this time.
We have taken steps to resolve this issue and we are continuing to monitor the results.
This incident has been resolved.
We are currently working on resolving issues with Brivo Access. Users may experience latency or difficulty accessing Brivo Access at this time.
We are currently working on resolving issues with Brivo Access. Users may experience latency or difficulty accessing Brivo Access at this time.
We continue to work on resolving issues with Brivo Access. Users may experience latency or difficulty accessing Brivo Access at this time.
We continue to work on resolving issues with Brivo Access. Users may experience latency or difficulty accessing Brivo Access at this time.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We resolved an issue with being able to add Brivo Wallet Passes.
We are currently investigating an issue with Brivo Access. Users may experience latency related to panel changes and delayed events.
We are currently working on resolving issues with panel communications. Events and panel commands may not be processing normally.
We are currently working on resolving issues with panel communications. Events and panel commands may not be processing normally.
Events and panel commands are processing normally.
We are aware of an issue affecting the retrieval of recorded Eagle Eye video and are currently investigating
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently working on resolving issues with obtaining video from the Eagle Eye Networks API Service. Users will experience issues viewing live and recorded video within Brivo Access.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue where events are delayed in being ingested into Access.
The issue has been identified and a fix has been implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.