Boulevard had 45 outages in the last 2 years totaling 167h 38m of downtime — averaging 1.8 incidents per month.
There were 45 Boulevard outages since February 24, 2025 totaling 167h 38m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are investigating elevated dashboard load and interaction times.
We are seeing returns to normal levels for the dashboard response times. We are continuing to monitor.
This incident has been resolved.
We are currently investigating an issue where some customers are having issues accessing reports. We will will provide an update as soon as possible.
We’re continuing to investigate an issue that is impacting the ability to load some reports in Boulevard. We’ll share another update as soon as we have more information.
The issue impacting the ability to load some reports has been resolved, and reports are now loading as expected. We’re continuing to monitor to ensure the issue remains resolved. If you’re still experiencing an error, please refresh your browser and try loading the report again.
This incident has been resolved.
We are currently investigating a login issue affecting some customers. We will will provide an update as soon as possible.
We’ve identified the issue affecting some users when logging in and have implemented a fix. We’re currently monitoring the results as access continues to be restored.
We are continuing to monitor the login issue affecting some customers. We are seeing improvements and most customers should no longer be impacted.
The login issue affecting some customers has been resolved. All customers should now be able to login successfully.
We are investigating reports that some customers are not receiving 2FA codes. We will share an update shortly.
We're aware that some customers are experiencing delays or failures receiving two-factor authentication (2FA) codes via SMS, which may prevent logging in to the client portal, booking widget, or staff accounts. Our team has identified that SMS delivery failures are affecting a subset of carriers and is actively working on a resolution. We apologize for the inconvenience and will post updates as we have more information.
We have implemented a fix for the 2FA authentication issues. We are monitoring our fix, for any affected customers please attempt the login to the dashboard again.
Customers are now able to log in to Boulevard following the earlier issue with SMS-based two-factor authentication. A solution has been implemented to restore account access while we continue working with our messaging partners to address the underlying SMS delivery issue.
We're currently experiencing an issue with our infrastructure partner that is affecting the ability to load Reports. We're actively investigating and will share another update soon.
We are continuing to investigate the issue with our infrastructure partner and will provide another update soon. We apologize for this disruption.
Our infrastructure partner has implemented a fix and we have confirmed reports are successfully loading. We will continue to monitor. Please reach out to the Help Chat if you are still experiencing issues.
Reports should now be back up and running! Please reach out to the Help Chat if you are still experiencing issues. We sincerely apologize for any disruptions this caused you and our team.
We are experiencing an issue with our payment processing partner and are currently investigating. During this time, a small subset of users may receive an error when processing a transaction for some clients.
The temporary outage our payment processing partner experienced has been resolved. Payments should now be processing as normal.
This incident has been resolved.
We’re currently investigating an issue that may be impacting payment processing for a small subset of customers in the South Central U.S. This may affect new transactions, manual payments, and adding new cards on file. We’ll share another update as soon as we have more information.
We’re continuing to investigate the payment processing issue impacting a small subset of customers in the South Central U.S. At this time, our team is continuing to monitor the impact and investigate the cause. We’ll share another update as soon as we have more information
Some customers in the South Central and Eastern U.S. are experiencing issues with payment processing and dashboard loading. Our investigation indicates this is related to external internet infrastructure that may be affecting multiple businesses. Our team is continuing to investigate and explore paths to mitigate the issue. Impacted customers may be able to complete time-sensitive actions by switching to alternate connectivity, such as a mobile hotspot. We’ll provide another update as soon as we have more information.
This incident has been resolved.
We are aware of an issue in which the Staff Performance report is not populating hours for some customers. We are actively investigating this issue and will provide another update soon.
We've identified the root cause of the issue affecting Staff Performance reports and are taking steps to address the issue.
A fix has been implemented. We are continuing to monitor the issue.
The issue affecting Staff Performance reports has been resolved, and services are now operating normally.
We are aware that some customers are experiencing reporting and dashboard slowness or failures to load. This is due to an issue currently affecting Amazon Web Services. We are actively monitoring the situation and working to restore normal performance. We will provide further updates as soon as possible.
We have taken steps to mitigate the issue affecting reporting and dashboard performance, and customers should begin seeing improved load times. Our team is continuing to monitor performance closely and will provide another update once we confirm the issue is fully resolved.
The issue affecting reporting and dashboard performance has been resolved, and services are now operating normally. We apologize for any inconvenience.
We are currently investigating reports of forms failing to load and potential checkout issues. We will provide an update as soon as possible.
We are currently investigating reports of connectivity issues affecting forms and dashboard access for some customers. Our team is actively working to identify the cause and will provide an update as soon as more information becomes available.
Some customers are currently unable to load forms and charts, enter card details manually, and access a handful of other features. This is driven by a widespread DNS resolution issue affecting the .co top-level domain, reported across the internet right now. We are actively rolling out alternatives to restore the affected experiences while the upstream issue persists.
We continue to see issues affecting some Boulevard features, including form and chart loading, manual card entry, and select other functionality. This is related to an ongoing, widespread DNS resolution issue impacting .co domains. We are actively rolling out mitigation measures to restore affected experiences and will share further updates as progress is made.
We have deployed a partial fix that resolves issues with accessing forms and charts, as well as manual card entry on the Dashboard. Some areas, including the Duo app and client portal, may still experience issues with transactions. We are continuing to work toward a full resolution and will provide further updates as progress is made.
We have deployed additional fixes to resolve all issues affecting the Client Portal. We are still working to address remaining transaction issues within the Duo app and will provide further updates as progress is made.
A fix has been released to resolve transaction issues in the Duo app, and all systems should now be functioning normally. We are continuing to monitor to ensure full resolution and will provide a final update once confirmed.
All systems have been fully restored and are operating normally. This incident has been resolved.
We’re aware of an issue where Beta Reports may fail to load for some customers. Our team is actively investigating and will share an update as soon as more information is available.
We’ve identified an issue where Beta Reports may fail to load for some customers. Our team is working to resolve the issue and will provide further updates as soon as possible.
A fix has been implemented to resolve the issue with Beta Reports. We are seeing recovery and are continuing to monitor to ensure full resolution.
The issue with Beta Reports failing to load has been resolved. Systems are now operating normally. We apologize for any inconvenience.
We’re currently investigating an issue affecting Client Forms. Some clients may encounter an error or see an “unavailable” message when trying to access forms. We’ll share an update as soon as more information becomes available.
We have identified the cause of the issue affecting Client Forms and are actively working on a fix. Some clients may still encounter errors or see an “unavailable” message when attempting to access forms. We will provide another update as soon as possible.
The issue affecting Client Forms has been resolved. Clients should now be able to access all forms as expected. We apologize for any inconvenience.
We are aware of an issue where some customers are not able to checkout clients. We are actively investigating this issue and will provide another update soon.
Hello, we are currently investigating the issue. In the meantime, please use the card on file as a payment method. Alternatively, you can try re-entering your credit card information, as the errors are intermittent and are not affecting all payments and bookings.
We are currently investigating an intermittent issue impacting checkout attempts for some customers. Two workarounds are currently available: 1. Checkout with card on file 2. Re-enter credit card information and retry
A fix has been implemented and we are monitoring the results.
All customers can now be able to checkout clients without issue.
This incident has been resolved.
We are currently investigating an issue causing delays in report data syncing. As a result, some reports may not display the most up-to-date data. We will provide further updates as more information becomes available.
Data sync operations have been restored and completed. All reports are now showing current and accurate data. We apologize for any inconvenience this may have caused.
We are currently observing and investigating slightly increased latency on the platform. We will provide further updates as soon as possible.
We are currently observing and investigating increased latency on the platform and are actively working to mitigate impact. We will provide additional updates as they become available.
We are starting to see performance recovery across the platform and decreased latency. Our team continues to monitor and will provide updates as more information becomes available.
We are observing stable platform performance with latency returning to normal levels. Our team is continuing to monitor all systems closely to ensure continued stability.
This incident has been resolved. Platform performance is stable, and systems are operating normally. We apologize for any inconvenience.
We’re investigating an issue with a third-party vendor that is preventing reports, marketing data, and Professional App reporting from updating correctly. We’re actively working with the vendor and will provide an update soon.
The issue with the third party has been resolved and all reporting data should now be caught up and displaying as normal. We apologize for any inconvenience this has caused you.
We are currently aware of an issue where exporting and emailing reports in CSV and Excel formats is not functioning. We are actively investigating this issue and will provide another update soon.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The service outage from a third-party service has been resolved, and we are now operating normally. We apologize for any inconvenience.
This incident has been resolved.
We are aware that some customers are experiencing issues with payment processing at checkout with the duo. We are actively investigating this issue and will provide another update within the next hour.
The duo should now be back up and running! Please reach out to the Help Chat if you are still experiencing issues.
We are actively investigating degradation in webhook and notification performance, and will provide an update soon.
We have implemented a fix to help solve these delays. Even after this fix, you may experience some minor delays while we continue to monitor the issue.
The issue has been resolved and is operating as normal. Please reach out to the Help Chat if you continue to experience issues.
We’re currently investigating increased error rates within the Duo app affecting some customers. Our team is actively working to identify the cause and will provide updates as soon as more information is available.
We have identified the issue causing the Duo App to crash and are currently working on deploying a fix. Until the fix is released, the following work-arounds can be utilized: Check In: Staff can check in clients and fill in forms on the Dashboard. Checkout: Staff can check clients out via manual card entry or use an existing card stored on the client's profile. We apologize for the inconvenience and expect to have more information shortly.
We have identified an issue with the Duo application that is resulting in increased error rates for some users. We are currently working on a solution and will provide further updates as soon as possible. Until the fix is released, the following work-arounds can be utilized: Check In: Staff can check in clients and fill in forms on the Dashboard. Checkout: Staff can check clients out via manual card entry or use an existing card stored on the client's profile. We apologize for the inconvenience.
A new version of the Duo App has been released. If you are experiencing issues with the Duo App, please check the app store for an update.
A new version of the Duo App has been released. Please check the App Store for an update if you encounter any issues.
System performance may be affected, and you may also see an increased number of errors due to an upstream service provider outage. We're working to solve these issues and will post another update once we have more to share.
Our cloud provider, Amazon Web Services, reported a major outage this morning that is affecting thousands of companies, including Boulevard. Currently, our platform is experiencing significant slowness and we have proactively disabled some of our features to limit load, including online booking. Amazon has identified the cause and is working on a fix. We are taking all available mitigation steps and will share another update as soon as we have more information.
Update: Online booking has been re-enabled and we are seeing improvements in the speed and performance of our platform as we continue to recover from this morning’s AWS outage. We will continue to update you as we make further progress on remediation.
This incident has been resolved.