Boulevard Outage History

Started Oct 13, 2026, 02:00 PM UTC· resolved Oct 14, 2026, 02:08 AM UTC

1. investigating Oct 13, 2026, 02:00 PM UTC

   Our payment processing partner is experiencing an issue that may delay payouts scheduled to be deposited on October 13. We’re actively monitoring the situation and working with our partner to understand when deposits will resume. No action is required at this time. We’ll share updates as more information becomes available.

2. investigating Oct 13, 2026, 03:52 PM UTC

   Some customers may not have received payouts scheduled to deposit today, October 13. We are continuing to investigate and working with our payment partners to confirm when delayed payouts will arrive. We will share another update as we have more information.

3. investigating Oct 13, 2026, 05:32 PM UTC

   An issue affecting ACH processing continues to delay some payouts scheduled to be deposited today, October 13. We continue to work with with our payment partners to confirm when delayed payouts will arrive and are closely monitoring the situation. No action is required at this time. We will continue to share updates as we gain more information.

4. monitoring Oct 13, 2026, 09:37 PM UTC

   Our payment processing partner has confirmed that recovery is underway, and affected payouts are expected to arrive by tomorrow, October 14, if not sooner. No action is needed on your end. We’ll continue monitoring deposits and will share another update once processing is complete.

5. resolved Oct 14, 2026, 02:08 AM UTC

   We can confirm that the issue resulting in a payout delay for a subset of customers has been resolved. 97% of the impacted payouts will be received by the end of the day October 13, 2026. The remaining 3% of impacted payouts will be received with a delay of up to 22 hours.

Read the full incident report →

Started Sep 24, 2026, 07:15 PM UTC· resolved Sep 24, 2026, 07:53 PM UTC

1. investigating Sep 24, 2026, 07:15 PM UTC

   We are investigating elevated dashboard load and interaction times.

2. monitoring Sep 24, 2026, 07:23 PM UTC

   We are seeing returns to normal levels for the dashboard response times. We are continuing to monitor.

3. resolved Sep 24, 2026, 07:53 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Sep 16, 2026, 10:37 PM UTC· resolved Sep 17, 2026, 01:57 AM UTC

1. investigating Sep 16, 2026, 10:37 PM UTC

   We are currently investigating an issue where some customers are having issues accessing reports. We will will provide an update as soon as possible.

2. investigating Sep 16, 2026, 11:31 PM UTC

   We’re continuing to investigate an issue that is impacting the ability to load some reports in Boulevard. We’ll share another update as soon as we have more information.

3. monitoring Sep 17, 2026, 12:13 AM UTC

   The issue impacting the ability to load some reports has been resolved, and reports are now loading as expected. We’re continuing to monitor to ensure the issue remains resolved. If you’re still experiencing an error, please refresh your browser and try loading the report again.

4. resolved Sep 17, 2026, 01:57 AM UTC

   This incident has been resolved.

Read the full incident report →

Started Sep 16, 2026, 06:17 PM UTC· resolved Sep 16, 2026, 11:24 PM UTC

1. investigating Sep 16, 2026, 06:17 PM UTC

   We are currently investigating a login issue affecting some customers. We will will provide an update as soon as possible.

2. monitoring Sep 16, 2026, 07:23 PM UTC

   We’ve identified the issue affecting some users when logging in and have implemented a fix. We’re currently monitoring the results as access continues to be restored.

3. monitoring Sep 16, 2026, 09:57 PM UTC

   We are continuing to monitor the login issue affecting some customers. We are seeing improvements and most customers should no longer be impacted.

4. resolved Sep 16, 2026, 11:24 PM UTC

   The login issue affecting some customers has been resolved. All customers should now be able to login successfully.

Read the full incident report →

Started Sep 09, 2026, 01:28 PM UTC· resolved Sep 09, 2026, 03:21 PM UTC

1. investigating Sep 09, 2026, 01:28 PM UTC

   We are investigating reports that some customers are not receiving 2FA codes. We will share an update shortly.

2. investigating Sep 09, 2026, 02:23 PM UTC

   We're aware that some customers are experiencing delays or failures receiving two-factor authentication (2FA) codes via SMS, which may prevent logging in to the client portal, booking widget, or staff accounts. Our team has identified that SMS delivery failures are affecting a subset of carriers and is actively working on a resolution. We apologize for the inconvenience and will post updates as we have more information.

3. monitoring Sep 09, 2026, 02:53 PM UTC

   We have implemented a fix for the 2FA authentication issues. We are monitoring our fix, for any affected customers please attempt the login to the dashboard again.

4. resolved Sep 09, 2026, 03:21 PM UTC

   Customers are now able to log in to Boulevard following the earlier issue with SMS-based two-factor authentication. A solution has been implemented to restore account access while we continue working with our messaging partners to address the underlying SMS delivery issue.

Read the full incident report →

Started Aug 27, 2026, 12:34 AM UTC· resolved Aug 27, 2026, 01:16 PM UTC

1. investigating Aug 27, 2026, 12:34 AM UTC

   We're currently experiencing an issue with our infrastructure partner that is affecting the ability to load Reports. We're actively investigating and will share another update soon.

2. investigating Aug 27, 2026, 01:50 AM UTC

   We are continuing to investigate the issue with our infrastructure partner and will provide another update soon. We apologize for this disruption.

3. monitoring Aug 27, 2026, 02:27 AM UTC

   Our infrastructure partner has implemented a fix and we have confirmed reports are successfully loading. We will continue to monitor. Please reach out to the Help Chat if you are still experiencing issues.

4. resolved Aug 27, 2026, 01:16 PM UTC

   Reports should now be back up and running! Please reach out to the Help Chat if you are still experiencing issues. We sincerely apologize for any disruptions this caused you and our team.

Read the full incident report →

Started Aug 26, 2026, 07:35 PM UTC· resolved Aug 26, 2026, 08:12 PM UTC

1. investigating Aug 26, 2026, 07:35 PM UTC

   We are experiencing an issue with our payment processing partner and are currently investigating. During this time, a small subset of users may receive an error when processing a transaction for some clients.

2. monitoring Aug 26, 2026, 08:09 PM UTC

   The temporary outage our payment processing partner experienced has been resolved. Payments should now be processing as normal.

3. resolved Aug 26, 2026, 08:12 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Jul 07, 2026, 04:38 PM UTC· resolved Jul 08, 2026, 12:30 AM UTC

1. investigating Jul 07, 2026, 04:38 PM UTC

   We’re currently investigating an issue that may be impacting checkout on Duo devices for some customers. Affected customers may see a blank checkout screen or may notice the gratuity screen is skipped during checkout. Affected customers should delete and reinstall the latest version of the Duo app and confirm their iPads are updated to the latest iPadOS version. We’ll share another update as soon as we have more information.

2. investigating Jul 07, 2026, 05:54 PM UTC

   We’re continuing to investigate an issue impacting checkout on Duo devices for some customers. Affected customers are seeing a blank checkout screen or noticing that the gratuity screen is being skipped during checkout. Some customers have seen improvement after deleting and reinstalling the latest version of the Duo app and confirming their iPads are updated to the latest iPadOS version. While these steps have helped in some cases, they may not resolve the issue for everyone. Our team is continuing to investigate and will share another update as soon as we have more information.

3. investigating Jul 07, 2026, 07:02 PM UTC

   Our team is actively working to resolve the checkout issue affecting some Duo devices. At this time, the issue is not impacting all customers in the same way. Some customers have seen improvement after reinstalling the latest version of the Duo app and confirming their iPads are updated to the latest iPadOS version, while others may continue to experience a blank checkout screen or skipped gratuity screen. We’ll continue working with affected customers and will share another update as soon as we have more information.

4. investigating Jul 07, 2026, 08:44 PM UTC

   Our team is continuing to work with affected customers as we investigate the checkout issue impacting some Duo devices. The issue is still not impacting all customers in the same way. Some customers have seen improvement after reinstalling the latest version of the Duo app and confirming their iPads are updated to the latest iPadOS version, while others may continue to experience a blank checkout screen or skipped gratuity screen. We’ll share another update as soon as we have more information.

5. monitoring Jul 07, 2026, 11:05 PM UTC

   We’ve implemented fixes for the issues affecting some Duo devices during checkout and form display. Affected customers experiencing these issues should restart and update to the latest version of the Duo app. Our team is continuing to monitor to confirm the issues remain resolved.

6. resolved Jul 08, 2026, 12:30 AM UTC

   The issues affecting some Duo devices during checkout and form display have been resolved. All related errors have been fixed. Customers still seeing a blank screen or loading spinner during checkout should force quit and restart the Duo app.

Read the full incident report →

Started Jun 08, 2026, 04:35 PM UTC· resolved Jun 09, 2026, 04:44 PM UTC

1. identified Jun 08, 2026, 04:35 PM UTC

   We’re currently investigating an issue that may be impacting payment processing for a small subset of customers in the South Central U.S. This may affect new transactions, manual payments, and adding new cards on file. We’ll share another update as soon as we have more information.

2. investigating Jun 08, 2026, 09:45 PM UTC

   We’re continuing to investigate the payment processing issue impacting a small subset of customers in the South Central U.S. At this time, our team is continuing to monitor the impact and investigate the cause. We’ll share another update as soon as we have more information

3. identified Jun 09, 2026, 03:34 PM UTC

   Some customers in the South Central and Eastern U.S. are experiencing issues with payment processing and dashboard loading. Our investigation indicates this is related to external internet infrastructure that may be affecting multiple businesses. Our team is continuing to investigate and explore paths to mitigate the issue. Impacted customers may be able to complete time-sensitive actions by switching to alternate connectivity, such as a mobile hotspot. We’ll provide another update as soon as we have more information.

4. resolved Jun 09, 2026, 04:44 PM UTC

   This incident has been resolved.

Read the full incident report →

Started May 09, 2026, 05:29 PM UTC· resolved May 09, 2026, 07:41 PM UTC

1. investigating May 09, 2026, 05:29 PM UTC

   We are aware of an issue in which the Staff Performance report is not populating hours for some customers. We are actively investigating this issue and will provide another update soon.

2. investigating May 09, 2026, 06:06 PM UTC

   We've identified the root cause of the issue affecting Staff Performance reports and are taking steps to address the issue.

3. monitoring May 09, 2026, 07:13 PM UTC

   A fix has been implemented. We are continuing to monitor the issue.

4. resolved May 09, 2026, 07:41 PM UTC

   The issue affecting Staff Performance reports has been resolved, and services are now operating normally.

Read the full incident report →

Started May 08, 2026, 03:20 AM UTC· resolved May 08, 2026, 03:47 AM UTC

1. investigating May 08, 2026, 03:20 AM UTC

   We are aware that some customers are experiencing reporting and dashboard slowness or failures to load. This is due to an issue currently affecting Amazon Web Services. We are actively monitoring the situation and working to restore normal performance. We will provide further updates as soon as possible.

2. monitoring May 08, 2026, 03:23 AM UTC

   We have taken steps to mitigate the issue affecting reporting and dashboard performance, and customers should begin seeing improved load times. Our team is continuing to monitor performance closely and will provide another update once we confirm the issue is fully resolved.

3. resolved May 08, 2026, 03:47 AM UTC

   The issue affecting reporting and dashboard performance has been resolved, and services are now operating normally. We apologize for any inconvenience.

Read the full incident report →

Started Apr 17, 2026, 02:43 PM UTC· resolved Apr 17, 2026, 08:49 PM UTC

1. investigating Apr 17, 2026, 02:43 PM UTC

   We are currently investigating reports of forms failing to load and potential checkout issues. We will provide an update as soon as possible.

2. investigating Apr 17, 2026, 03:10 PM UTC

   We are currently investigating reports of connectivity issues affecting forms and dashboard access for some customers. Our team is actively working to identify the cause and will provide an update as soon as more information becomes available.

3. identified Apr 17, 2026, 04:02 PM UTC

   Some customers are currently unable to load forms and charts, enter card details manually, and access a handful of other features. This is driven by a widespread DNS resolution issue affecting the .co top-level domain, reported across the internet right now. We are actively rolling out alternatives to restore the affected experiences while the upstream issue persists.

4. identified Apr 17, 2026, 04:57 PM UTC

   We continue to see issues affecting some Boulevard features, including form and chart loading, manual card entry, and select other functionality. This is related to an ongoing, widespread DNS resolution issue impacting .co domains. We are actively rolling out mitigation measures to restore affected experiences and will share further updates as progress is made.

5. identified Apr 17, 2026, 05:34 PM UTC

   We have deployed a partial fix that resolves issues with accessing forms and charts, as well as manual card entry on the Dashboard. Some areas, including the Duo app and client portal, may still experience issues with transactions. We are continuing to work toward a full resolution and will provide further updates as progress is made.

6. identified Apr 17, 2026, 06:36 PM UTC

   We have deployed additional fixes to resolve all issues affecting the Client Portal. We are still working to address remaining transaction issues within the Duo app and will provide further updates as progress is made.

7. monitoring Apr 17, 2026, 07:43 PM UTC

   A fix has been released to resolve transaction issues in the Duo app, and all systems should now be functioning normally. We are continuing to monitor to ensure full resolution and will provide a final update once confirmed.

8. resolved Apr 17, 2026, 08:49 PM UTC

   All systems have been fully restored and are operating normally. This incident has been resolved.

Read the full incident report →

Started Mar 23, 2026, 08:52 PM UTC· resolved Mar 23, 2026, 10:05 PM UTC

1. investigating Mar 23, 2026, 08:52 PM UTC

   We’re aware of an issue where Beta Reports may fail to load for some customers. Our team is actively investigating and will share an update as soon as more information is available.

2. identified Mar 23, 2026, 09:49 PM UTC

   We’ve identified an issue where Beta Reports may fail to load for some customers. Our team is working to resolve the issue and will provide further updates as soon as possible.

3. monitoring Mar 23, 2026, 09:55 PM UTC

   A fix has been implemented to resolve the issue with Beta Reports. We are seeing recovery and are continuing to monitor to ensure full resolution.

4. resolved Mar 23, 2026, 10:05 PM UTC

   The issue with Beta Reports failing to load has been resolved. Systems are now operating normally. We apologize for any inconvenience.

Read the full incident report →

Started Mar 19, 2026, 06:43 PM UTC· resolved Mar 19, 2026, 08:54 PM UTC

1. investigating Mar 19, 2026, 06:43 PM UTC

   We’re currently investigating an issue affecting Client Forms. Some clients may encounter an error or see an “unavailable” message when trying to access forms. We’ll share an update as soon as more information becomes available.

2. identified Mar 19, 2026, 07:48 PM UTC

   We have identified the cause of the issue affecting Client Forms and are actively working on a fix. Some clients may still encounter errors or see an “unavailable” message when attempting to access forms. We will provide another update as soon as possible.

3. resolved Mar 19, 2026, 08:54 PM UTC

   The issue affecting Client Forms has been resolved. Clients should now be able to access all forms as expected. We apologize for any inconvenience.

Read the full incident report →

Started Mar 01, 2026, 06:00 PM UTC· resolved Mar 01, 2026, 08:05 PM UTC

1. investigating Mar 01, 2026, 06:39 PM UTC

   We are aware of an issue where some customers are not able to checkout clients. We are actively investigating this issue and will provide another update soon.

2. investigating Mar 01, 2026, 06:58 PM UTC

   Hello, we are currently investigating the issue. In the meantime, please use the card on file as a payment method. Alternatively, you can try re-entering your credit card information, as the errors are intermittent and are not affecting all payments and bookings.

3. investigating Mar 01, 2026, 07:04 PM UTC

   We are currently investigating an intermittent issue impacting checkout attempts for some customers. Two workarounds are currently available: 1. Checkout with card on file 2. Re-enter credit card information and retry

4. monitoring Mar 01, 2026, 07:38 PM UTC

   A fix has been implemented and we are monitoring the results.

5. monitoring Mar 01, 2026, 07:53 PM UTC

   All customers can now be able to checkout clients without issue.

6. resolved Mar 01, 2026, 08:05 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Feb 10, 2026, 03:12 PM UTC· resolved Feb 11, 2026, 06:15 AM UTC

1. investigating Feb 10, 2026, 03:12 PM UTC

   We are experiencing an issue where some customers are unable to login into the Dashboard. Customers who are logged in are experiencing slowness, but are able to access the Dashboard. We are currently investigating and will provide an update as soon as possible.

2. investigating Feb 10, 2026, 04:34 PM UTC

   We’re actively investigating reports of failed logins and degraded dashboard performance and working to restore full functionality. We’ll provide further updates as soon as possible.

3. investigating Feb 10, 2026, 06:01 PM UTC

   Investigation into the issue affecting logins and dashboard performance is ongoing. Our team continues to work toward restoring full functionality. We will provide another update as soon as possible.

4. investigating Feb 10, 2026, 07:37 PM UTC

   We continue to actively investigate the issue impacting logins and dashboard performance. We will provide another update as soon as possible.

5. investigating Feb 10, 2026, 07:52 PM UTC

   Boulevard is restarting services across our infrastructure while we resolve the incident. During this process, services will be unavailable.

6. investigating Feb 10, 2026, 08:01 PM UTC

   As we continue our work to correct this issue impacting logins and dashboard performance, we are starting to restore services. If you are continuing to see the maintenance page, please close and reopen your browser.

7. investigating Feb 10, 2026, 09:52 PM UTC

   We continue to experience an issue impacting several platform functions, including logins, online booking, and dashboard performance. Our teams are actively investigating and working to restore full functionality as quickly as possible.

8. investigating Feb 10, 2026, 11:57 PM UTC

   Some platform features such as logins, online booking, and dashboards remain impacted by an ongoing issue. Our team continues to investigate. We will provide another update as soon more information becomes available.

9. monitoring Feb 11, 2026, 02:14 AM UTC

   Service has been restored and is operating normally. We are closely monitoring while we investigate the root cause. This evening, we are rolling out several configuration changes to reduce the risk of recurrence. We will share additional details in a follow-up status update once the investigation is complete.

10. resolved Feb 11, 2026, 06:15 AM UTC

    Service has been restored and remains stable. We have seen no further issues since our last status page update. We will continue close monitoring as we complete our root cause investigation. Customers should not experience any issues at this time.

Read the full incident report →

Started Jan 22, 2026, 09:45 PM UTC· resolved Jan 23, 2026, 12:16 AM UTC

1. investigating Jan 22, 2026, 09:45 PM UTC

   We are currently investigating an issue causing delays in report data syncing. As a result, some reports may not display the most up-to-date data. We will provide further updates as more information becomes available.

2. resolved Jan 23, 2026, 12:16 AM UTC

   Data sync operations have been restored and completed. All reports are now showing current and accurate data. We apologize for any inconvenience this may have caused.

Read the full incident report →

Started Jan 21, 2026, 05:05 PM UTC· resolved Jan 21, 2026, 07:55 PM UTC

1. investigating Jan 21, 2026, 06:18 PM UTC

   We are currently observing and investigating slightly increased latency on the platform. We will provide further updates as soon as possible.

2. investigating Jan 21, 2026, 06:50 PM UTC

   We are currently observing and investigating increased latency on the platform and are actively working to mitigate impact. We will provide additional updates as they become available.

3. investigating Jan 21, 2026, 07:19 PM UTC

   We are starting to see performance recovery across the platform and decreased latency. Our team continues to monitor and will provide updates as more information becomes available.

4. monitoring Jan 21, 2026, 07:48 PM UTC

   We are observing stable platform performance with latency returning to normal levels. Our team is continuing to monitor all systems closely to ensure continued stability.

5. resolved Jan 21, 2026, 08:18 PM UTC

   This incident has been resolved. Platform performance is stable, and systems are operating normally. We apologize for any inconvenience.

Read the full incident report →

Started Jan 20, 2026, 05:49 PM UTC· resolved Jan 21, 2026, 12:34 AM UTC

1. investigating Jan 20, 2026, 06:21 PM UTC

   We are currently investigating an issue with loading delays with the dashboard and will provide an update as soon as possible.

2. investigating Jan 20, 2026, 07:38 PM UTC

   We are continuing to investigate the source of these delays. During this time performance with the duo may also be impacted. We will update once we have additional information.

3. investigating Jan 20, 2026, 08:28 PM UTC

   We are continuing to investigate the source of these delays and will post an update as soon as we have more information.

4. investigating Jan 20, 2026, 08:50 PM UTC

   We are actively investigating the cause of the ongoing system delays affecting the platform. In the meantime, you may continue to experience slower response times and potential intermittent disruptions across all components. Our team is working diligently to resolve this as quickly as possible, and we appreciate your patience during this time. We'll provide another update as soon as possible.

5. investigating Jan 20, 2026, 09:52 PM UTC

   We are actively investigating the cause of the ongoing system delays affecting the platform. In the meantime, you may continue to experience slower response times and potential intermittent disruptions across all components. Our team is working diligently to resolve this as quickly as possible, and we appreciate your patience during this time. We'll provide another update as soon as possible. As part of this investigation, we will be undergoing unscheduled online booking maintenance during this time. Please follow https://status.joinblvd.com for further updates.

6. investigating Jan 20, 2026, 10:08 PM UTC

   Boulevard is restarting services across our infrastructure while we resolve the incident. During this process services will be unavailable.

7. investigating Jan 20, 2026, 10:31 PM UTC

   As we continue our work to correct this issue we are starting to restore services. Dashboard and duo checkouts are back up, but the self booking overlay is still under maintenance.

8. investigating Jan 20, 2026, 10:40 PM UTC

   You should begin to see performance improvements and online booking has been restored while we continue to investigate and monitor this situation and will post an update shortly.

9. monitoring Jan 20, 2026, 11:09 PM UTC

   We have successfully completed a system wide restart after increasing database capacity and a rolling restart. All services have been re-enabled. We continue to monitor performance and system stability as traffic returns to normal. Customers should be able to fully use Boulevard services at this time.

10. monitoring Jan 21, 2026, 12:12 AM UTC

    We are continuing to monitor for any further issues.

11. resolved Jan 21, 2026, 12:14 AM UTC

    This incident as been resolved. Boulevard will be conducting RCA and post mortem activities to prevent a future reoccurrence.

Read the full incident report →

Started Jan 15, 2026, 09:23 PM UTC· resolved Jan 15, 2026, 10:09 PM UTC

1. investigating Jan 15, 2026, 09:23 PM UTC

   We’re investigating an issue with a third-party vendor that is preventing reports, marketing data, and Professional App reporting from updating correctly. We’re actively working with the vendor and will provide an update soon.

2. resolved Jan 15, 2026, 10:09 PM UTC

   The issue with the third party has been resolved and all reporting data should now be caught up and displaying as normal. We apologize for any inconvenience this has caused you.

Read the full incident report →

Started Jan 10, 2026, 08:49 PM UTC· resolved Jan 12, 2026, 03:16 PM UTC

1. investigating Jan 10, 2026, 08:49 PM UTC

   We are currently aware of an issue where exporting and emailing reports in CSV and Excel formats is not functioning. We are actively investigating this issue and will provide another update soon.

2. monitoring Jan 10, 2026, 10:25 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Jan 12, 2026, 03:16 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Jan 09, 2026, 07:51 PM UTC· resolved Jan 09, 2026, 09:21 PM UTC

1. investigating Jan 09, 2026, 07:51 PM UTC

   The service outage from a third-party service has been resolved, and we are now operating normally. We apologize for any inconvenience.

2. resolved Jan 09, 2026, 09:21 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Nov 25, 2025, 08:40 PM UTC· resolved Nov 25, 2025, 10:48 PM UTC

1. investigating Nov 25, 2025, 08:40 PM UTC

   We are aware that some customers are experiencing issues with payment processing at checkout with the duo. We are actively investigating this issue and will provide another update within the next hour.

2. resolved Nov 25, 2025, 10:48 PM UTC

   The duo should now be back up and running! Please reach out to the Help Chat if you are still experiencing issues.

Read the full incident report →

Started Nov 15, 2025, 04:56 PM UTC· resolved Nov 15, 2025, 06:44 PM UTC

1. investigating Nov 15, 2025, 04:56 PM UTC

   We are actively investigating degradation in webhook and notification performance, and will provide an update soon.

2. monitoring Nov 15, 2025, 06:23 PM UTC

   We have implemented a fix to help solve these delays. Even after this fix, you may experience some minor delays while we continue to monitor the issue.

3. resolved Nov 15, 2025, 06:44 PM UTC

   The issue has been resolved and is operating as normal. Please reach out to the Help Chat if you continue to experience issues.

Read the full incident report →

Started Oct 27, 2025, 06:42 PM UTC· resolved Oct 28, 2025, 05:48 PM UTC

1. investigating Oct 27, 2025, 06:42 PM UTC

   We’re currently investigating increased error rates within the Duo app affecting some customers. Our team is actively working to identify the cause and will provide updates as soon as more information is available.

2. identified Oct 27, 2025, 07:22 PM UTC

   We have identified the issue causing the Duo App to crash and are currently working on deploying a fix. Until the fix is released, the following work-arounds can be utilized: Check In: Staff can check in clients and fill in forms on the Dashboard. Checkout: Staff can check clients out via manual card entry or use an existing card stored on the client's profile. We apologize for the inconvenience and expect to have more information shortly.

3. identified Oct 27, 2025, 09:57 PM UTC

   We have identified an issue with the Duo application that is resulting in increased error rates for some users. We are currently working on a solution and will provide further updates as soon as possible. Until the fix is released, the following work-arounds can be utilized: Check In: Staff can check in clients and fill in forms on the Dashboard. Checkout: Staff can check clients out via manual card entry or use an existing card stored on the client's profile. We apologize for the inconvenience.

4. monitoring Oct 27, 2025, 10:40 PM UTC

   A new version of the Duo App has been released. If you are experiencing issues with the Duo App, please check the app store for an update.

5. resolved Oct 28, 2025, 05:48 PM UTC

   A new version of the Duo App has been released. Please check the App Store for an update if you encounter any issues.

Read the full incident report →