Bonusly Outage History
Bonusly is up right nowPingoru has recorded 52 incidents for Bonusly: 11 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 3 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 1 | 2 of 720 (0%) |
| October 2026 | 0 | 0 of 528 (0%) |
Incidents, newest first
Major September 30, 2026 Redemptions failing 1h 28m Rewards
Started Sep 30, 2026, 08:36 PM UTC· resolved Sep 30, 2026, 10:04 PM UTC
- identified Sep 30, 2026, 08:36 PM UTC
We've identified an issue with our rewards system that is preventing most redemptions going through. We're working on the fix now.
- monitoring Sep 30, 2026, 09:01 PM UTC
Ok, we've implemented the solution and are now monitoring to make sure all rewards redemptions go through smoothly.
- monitoring Sep 30, 2026, 09:08 PM UTC
We're working now to push all failed reward redemptions through. We expect this to take two hours.
- resolved Sep 30, 2026, 10:04 PM UTC
Ok, all failed reward redemptions have been reprocessed. We're good to go, and the system is working nominally.
Major April 7, 2026 Degraded Rewards Experience 3h Rewards
Started Apr 07, 2026, 01:01 PM UTC· resolved Apr 07, 2026, 04:01 PM UTC
- investigating Apr 07, 2026, 01:01 PM UTC
We are currently experiencing intermittent issues with rewards redemption. Some users may encounter timeouts or delays when attempting to redeem rewards. Our engineering team is actively investigating the root cause. We will provide updates as we learn more.
- investigating Apr 07, 2026, 03:57 PM UTC
We identified a slow query in our rewards infrastructure and implemented a query improvement to resolve.
- resolved Apr 07, 2026, 04:01 PM UTC
This incident has been resolved.
Major March 6, 2026 Activity Feed Performance Issue 6h 33m
Started Mar 06, 2026, 05:16 PM UTC· resolved Mar 06, 2026, 11:49 PM UTC
- investigating Mar 06, 2026, 05:16 PM UTC
We are currently investigating reports of slowness impacting the activity feeds on the Bonusly homepage. Please monitor this thread for updates.
- monitoring Mar 06, 2026, 05:34 PM UTC
Performance has stabilized - Our teams will continue to monitor.
- resolved Mar 06, 2026, 11:49 PM UTC
Monitoring the situation confirms performance is nominal. Thanks for your patience!
Minor March 2, 2026 Rewards Fulfillment Intermittent 1h 23m Rewards
Started Mar 02, 2026, 05:22 PM UTC· resolved Mar 02, 2026, 06:45 PM UTC
- investigating Mar 02, 2026, 05:22 PM UTC
We're seeing an increased error rate with Rewards fulfillment for gift cards. Investigating
- identified Mar 02, 2026, 06:07 PM UTC
One of our fulfillment vendors is experiencing a high error rate. We're working through the issue with them to help resolve it.
- monitoring Mar 02, 2026, 06:22 PM UTC
Almost all of the failed reward redemptions from a couple hours ago have now been retried and succeeded. All will be pushed through in the next few minutes. We'll monitor things after that.
- resolved Mar 02, 2026, 06:45 PM UTC
We've successfully retried all failed redemptions from this morning. New rewards are being fulfilled as expected. Thanks for riding through this with us!
Notice January 30, 2026 Slower than normal 2h 40m
Started Jan 30, 2026, 03:11 PM UTC· resolved Jan 30, 2026, 05:51 PM UTC
- investigating Jan 30, 2026, 03:11 PM UTC
We're seeing our web app take longer to load than normal. We've noticed cyclical spikes on our DB cluster CPU and are investigating root cause.
- identified Jan 30, 2026, 04:02 PM UTC
Ok, we've identified the issue as a cluster capacity issue, which is resolvable with scaling. Stay tuned.
- monitoring Jan 30, 2026, 04:08 PM UTC
Telemetry across our system indicates nominal performance. We'll monitor the situation to ensure that continues.
- resolved Jan 30, 2026, 05:51 PM UTC
Performance continues to be nominal after several hours of monitoring, and we're marking this incident as resolved.
Notice January 9, 2026 Bonusly Support System Issue 1h 19m Intercom Email, Intercom Chats and Posts
Started Jan 09, 2026, 08:05 PM UTC· resolved Jan 09, 2026, 09:25 PM UTC
- investigating Jan 09, 2026, 08:05 PM UTC
Bonusly’s support messaging system, Intercom, is currently experiencing a widespread issue. Some users may be unable to access the Bonusly Support menu from their dashboard or communicate with the Bonusly Support team. We are actively monitoring the situation and will share updates as they become available.
- resolved Jan 09, 2026, 09:25 PM UTC
Our partners have resolved the issue.
Notice December 24, 2025 Captcha verifications are failing. 1h 13m
Started Dec 24, 2025, 01:43 AM UTC· resolved Dec 24, 2025, 02:56 AM UTC
- investigating Dec 24, 2025, 01:43 AM UTC
We've identified an issue where people who login with a username and password are receiving a Captcha verification failure. Note, login for people with SSO is unaffected.
- identified Dec 24, 2025, 01:48 AM UTC
We think we identified the issue and are deploying a hotfix. Stay tuned.
- identified Dec 24, 2025, 02:19 AM UTC
Ok, we've confirmed our fix is working and are rolling it out to our servers now. ETA is 30 minutes.
- identified Dec 24, 2025, 02:40 AM UTC
The fix is still rolling out. In the interim, root cause was an upgrade to our net-http library. That upgrade removed a default header, "application/x-www-form-urlencoded," from http requests our code issues to Cloudflare. The Cloudflare Turnstile API, which we use in conjunction with Captcha, expects this header to be present, and started rejecting our requests as a result.
- resolved Dec 24, 2025, 02:56 AM UTC
Our fix is now deployed and we're seeing normal volume of successful username/password logins.
Major December 19, 2025 Performance Issue 40m Achieve (Performance), Annoucements, Celebrations, Incentives and 3 more
Started Dec 19, 2025, 04:06 PM UTC· resolved Dec 19, 2025, 04:46 PM UTC
- identified Dec 19, 2025, 04:06 PM UTC
Bonusly is currently experiencing minor performance issues that may result in longer-than-normal load times. Our teams have identified the cause and are implementing a fix.
- monitoring Dec 19, 2025, 04:38 PM UTC
A fix has been implemented and performance is returning to normal. We will continue to monitor and provide another update soon.
- resolved Dec 19, 2025, 04:46 PM UTC
This is now resolved
Major November 21, 2025 Rewards Catalog Unavailable 9m Rewards
Started Nov 21, 2025, 08:38 PM UTC· resolved Nov 21, 2025, 08:47 PM UTC
- investigating Nov 21, 2025, 08:38 PM UTC
We are currently investigating an issue some users are having when attempting to access the Rewards Catalog. We will provide updates as soon as they become available.
- resolved Nov 21, 2025, 08:47 PM UTC
This issue has been resolved, Rewards are now accessible.
Major November 18, 2025 Bonusly Availability 7h 21m Achieve (Performance), Annoucements, Celebrations, Incentives and 3 more
Started Nov 18, 2025, 01:41 PM UTC· resolved Nov 18, 2025, 09:02 PM UTC
- monitoring Nov 18, 2025, 01:41 PM UTC
Bonusly is currently experiencing intermittent availability issues due to the CloudFare outage causing widespread issues today. We are actively monitoring the situation and will provide updates here.
- monitoring Nov 18, 2025, 03:03 PM UTC
The global Cloudflare outage has been resolved, and users are now able to access Bonusly normally. We will continue to monitor the situation closely.
- resolved Nov 18, 2025, 09:02 PM UTC
Service continues to operate as normal. This issue with Cloudfare is now resolved.
Major October 29, 2025 Performance Degradation –
Started Oct 29, 2025, 05:30 PM UTC· resolved Oct 29, 2025, 05:30 PM UTC
- resolved Nov 03, 2025, 07:02 PM UTC
We experienced a temporary performance issue due to an unexpected spike in background job processing. Our engineering team quickly scaled system resources and restored normal performance within minutes. All services are now fully operational and we’re implementing safeguards to prevent a recurrence.
Minor October 20, 2025 AWS Outage - Bonusly Impact 10h 34m
Started Oct 20, 2025, 02:45 PM UTC· resolved Oct 21, 2025, 01:19 AM UTC
- monitoring Oct 20, 2025, 02:45 PM UTC
We’re closely monitoring the current Amazon AWS service disruptions. While several partners are affected, the Bonusly core platform remains operational with only a minor impact on performance. We’ll continue to monitor this situation and will post updates as they become available.
- resolved Oct 21, 2025, 01:19 AM UTC
All services using AWS have been restored. The issue is now resolved.
Notice September 24, 2025 Login Page Issue 45m
Started Sep 24, 2025, 06:31 PM UTC· resolved Sep 24, 2025, 07:16 PM UTC
- investigating Sep 24, 2025, 06:31 PM UTC
We are investigating an issue some users have reported where the login screen does not respond after entering their password. Users who are already signed in can navigate without issue. We will provide updates as soon as they become available.
- investigating Sep 24, 2025, 07:16 PM UTC
This issue is now resolved.
- resolved Sep 24, 2025, 07:16 PM UTC
This incident has been resolved.
Critical June 10, 2025 Bonusly is Unavailable 9h 43m Heroku
Started Jun 10, 2025, 01:13 PM UTC· resolved Jun 10, 2025, 10:57 PM UTC
- investigating Jun 10, 2025, 01:13 PM UTC
Our third-party vendor, Heroku, is experiencing service issues that are affecting the Bonusly Platform. We have escalated this issue to this team and await service restoration updates. We will post updates here when available.
- identified Jun 10, 2025, 02:51 PM UTC
Our third-party vendor, Heroku, is experiencing global service issues that are affecting thousands of platforms, including the Bonusly Platform. Heroku continues to investigate and Bonusly will continue monitoring this situation to provide updates as they become available.
- identified Jun 10, 2025, 04:28 PM UTC
Bonusly continues to be affected by the Global issues our hosting provider, Heroku, is experiencing. We are actively monitoring the situation and will continue to share updates as they become available.
- identified Jun 10, 2025, 07:06 PM UTC
Bonusly continues to be affected by the Global issues our hosting provider, Heroku, is experiencing. We are actively monitoring the situation and will continue to share updates as they become available.
- identified Jun 10, 2025, 09:05 PM UTC
Bonusly continues to be affected by the Global issues our hosting provider, Heroku, is experiencing. We are actively monitoring the situation and will continue to share updates as they become available.
- resolved Jun 10, 2025, 10:57 PM UTC
Our hosting provider, Heroku, has returned to normal service. The Bonusly Platform is back online and confirmed to be operating normally.
Critical May 5, 2025 Rewards Page Error 20m Rewards
Started May 05, 2025, 05:58 PM UTC· resolved May 05, 2025, 06:18 PM UTC
- investigating May 05, 2025, 05:58 PM UTC
We are currently investigating an error users are receiving when selecting on categories within the Rewards page. This is a top priority for us. Please subscribe to this page for future updates. Bonusly Support
- resolved May 05, 2025, 06:18 PM UTC
This incident has been resolved.
Minor April 14, 2025 Analytics Performance Issue 10m Recognition
Started Apr 14, 2025, 07:42 PM UTC· resolved Apr 14, 2025, 07:52 PM UTC
- investigating Apr 14, 2025, 07:42 PM UTC
Our teams are actively working to resolve a performance issue with the Participation and Recognition Analytics pages. Please monitor this page for updates as they become available.
- resolved Apr 14, 2025, 07:52 PM UTC
This issue is now resolved.
Minor April 2, 2025 Site Load Time Slow / Timing Out 37m Recognition
Started Apr 02, 2025, 01:57 PM UTC· resolved Apr 02, 2025, 02:34 PM UTC
- investigating Apr 02, 2025, 01:57 PM UTC
We are currently investigating this issue.
- resolved Apr 02, 2025, 02:34 PM UTC
This incident has been resolved.
Major March 28, 2025 Billing History page and Rewards Catalog Down 1h 14m Recognition, Rewards
Started Mar 28, 2025, 06:09 PM UTC· resolved Mar 28, 2025, 07:23 PM UTC
- investigating Mar 28, 2025, 06:09 PM UTC
Engineering has been notified and is currently investigating the issue.
- identified Mar 28, 2025, 06:19 PM UTC
The issue has been identified and a fix is currently being implemented.
- monitoring Mar 28, 2025, 06:45 PM UTC
A fix has been implemented and the team is monitoring results
- resolved Mar 28, 2025, 07:23 PM UTC
The fix has been live and monitored and we are no longer seeing errors.
Critical March 26, 2025 Rewards Catalog timing out 1h Rewards
Started Mar 26, 2025, 06:21 PM UTC· resolved Mar 26, 2025, 07:21 PM UTC
- investigating Mar 26, 2025, 06:21 PM UTC
The engineering team is currently investigating the issue.
- resolved Mar 26, 2025, 07:21 PM UTC
This incident has been resolved.
Minor March 11, 2025 Rewards Catalog Latency 57m Rewards
Started Mar 11, 2025, 03:48 PM UTC· resolved Mar 11, 2025, 04:45 PM UTC
- identified Mar 11, 2025, 03:48 PM UTC
We are actively working to address a recently reported performance issue, which may result in slowness or errors when accessing Rewards. We apologize for the inconvenience and will share updates on this page as they become available.
- resolved Mar 11, 2025, 04:45 PM UTC
A fix has been implemented and this incident has been resolved.