Bonusly Outage History

Bonusly is up right now

Bonusly had 20 outages in the last 2 years totaling 51h 12m of downtime — averaging 0.8 incidents per month.

There were 20 Bonusly outages since January 31, 2025 totaling 51h 12m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.bonus.ly

Major September 30, 2026

Redemptions failing

Detected by Pingoru
Sep 30, 2026, 08:36 PM UTC
Resolved
Sep 30, 2026, 10:04 PM UTC
Duration
1h 28m
Affected: Rewards
Timeline · 4 updates
  1. identified Sep 30, 2026, 08:36 PM UTC

    We've identified an issue with our rewards system that is preventing most redemptions going through. We're working on the fix now.

  2. monitoring Sep 30, 2026, 09:01 PM UTC

    Ok, we've implemented the solution and are now monitoring to make sure all rewards redemptions go through smoothly.

  3. monitoring Sep 30, 2026, 09:08 PM UTC

    We're working now to push all failed reward redemptions through. We expect this to take two hours.

  4. resolved Sep 30, 2026, 10:04 PM UTC

    Ok, all failed reward redemptions have been reprocessed. We're good to go, and the system is working nominally.

Read the full incident report →

Major April 7, 2026

Degraded Rewards Experience

Detected by Pingoru
Apr 07, 2026, 01:01 PM UTC
Resolved
Apr 07, 2026, 04:01 PM UTC
Duration
3h
Affected: Rewards
Timeline · 3 updates
  1. investigating Apr 07, 2026, 01:01 PM UTC

    We are currently experiencing intermittent issues with rewards redemption. Some users may encounter timeouts or delays when attempting to redeem rewards. Our engineering team is actively investigating the root cause. We will provide updates as we learn more.

  2. investigating Apr 07, 2026, 03:57 PM UTC

    We identified a slow query in our rewards infrastructure and implemented a query improvement to resolve.

  3. resolved Apr 07, 2026, 04:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 6, 2026

Activity Feed Performance Issue

Detected by Pingoru
Mar 06, 2026, 05:16 PM UTC
Resolved
Mar 06, 2026, 11:49 PM UTC
Duration
6h 33m
Timeline · 3 updates
  1. investigating Mar 06, 2026, 05:16 PM UTC

    We are currently investigating reports of slowness impacting the activity feeds on the Bonusly homepage. Please monitor this thread for updates.

  2. monitoring Mar 06, 2026, 05:34 PM UTC

    Performance has stabilized - Our teams will continue to monitor.

  3. resolved Mar 06, 2026, 11:49 PM UTC

    Monitoring the situation confirms performance is nominal. Thanks for your patience!

Read the full incident report →

Minor March 2, 2026

Rewards Fulfillment Intermittent

Detected by Pingoru
Mar 02, 2026, 05:22 PM UTC
Resolved
Mar 02, 2026, 06:45 PM UTC
Duration
1h 23m
Affected: Rewards
Timeline · 4 updates
  1. investigating Mar 02, 2026, 05:22 PM UTC

    We're seeing an increased error rate with Rewards fulfillment for gift cards. Investigating

  2. identified Mar 02, 2026, 06:07 PM UTC

    One of our fulfillment vendors is experiencing a high error rate. We're working through the issue with them to help resolve it.

  3. monitoring Mar 02, 2026, 06:22 PM UTC

    Almost all of the failed reward redemptions from a couple hours ago have now been retried and succeeded. All will be pushed through in the next few minutes. We'll monitor things after that.

  4. resolved Mar 02, 2026, 06:45 PM UTC

    We've successfully retried all failed redemptions from this morning. New rewards are being fulfilled as expected. Thanks for riding through this with us!

Read the full incident report →

Notice January 30, 2026

Slower than normal

Detected by Pingoru
Jan 30, 2026, 03:11 PM UTC
Resolved
Jan 30, 2026, 05:51 PM UTC
Duration
2h 40m
Timeline · 4 updates
  1. investigating Jan 30, 2026, 03:11 PM UTC

    We're seeing our web app take longer to load than normal. We've noticed cyclical spikes on our DB cluster CPU and are investigating root cause.

  2. identified Jan 30, 2026, 04:02 PM UTC

    Ok, we've identified the issue as a cluster capacity issue, which is resolvable with scaling. Stay tuned.

  3. monitoring Jan 30, 2026, 04:08 PM UTC

    Telemetry across our system indicates nominal performance. We'll monitor the situation to ensure that continues.

  4. resolved Jan 30, 2026, 05:51 PM UTC

    Performance continues to be nominal after several hours of monitoring, and we're marking this incident as resolved.

Read the full incident report →

Notice January 9, 2026

Bonusly Support System Issue

Detected by Pingoru
Jan 09, 2026, 08:05 PM UTC
Resolved
Jan 09, 2026, 09:25 PM UTC
Duration
1h 19m
Affected: Intercom EmailIntercom Chats and Posts
Timeline · 2 updates
  1. investigating Jan 09, 2026, 08:05 PM UTC

    Bonusly’s support messaging system, Intercom, is currently experiencing a widespread issue. Some users may be unable to access the Bonusly Support menu from their dashboard or communicate with the Bonusly Support team. We are actively monitoring the situation and will share updates as they become available.

  2. resolved Jan 09, 2026, 09:25 PM UTC

    Our partners have resolved the issue.

Read the full incident report →

Notice December 24, 2025

Captcha verifications are failing.

Detected by Pingoru
Dec 24, 2025, 01:43 AM UTC
Resolved
Dec 24, 2025, 02:56 AM UTC
Duration
1h 13m
Timeline · 5 updates
  1. investigating Dec 24, 2025, 01:43 AM UTC

    We've identified an issue where people who login with a username and password are receiving a Captcha verification failure. Note, login for people with SSO is unaffected.

  2. identified Dec 24, 2025, 01:48 AM UTC

    We think we identified the issue and are deploying a hotfix. Stay tuned.

  3. identified Dec 24, 2025, 02:19 AM UTC

    Ok, we've confirmed our fix is working and are rolling it out to our servers now. ETA is 30 minutes.

  4. identified Dec 24, 2025, 02:40 AM UTC

    The fix is still rolling out. In the interim, root cause was an upgrade to our net-http library. That upgrade removed a default header, "application/x-www-form-urlencoded," from http requests our code issues to Cloudflare. The Cloudflare Turnstile API, which we use in conjunction with Captcha, expects this header to be present, and started rejecting our requests as a result.

  5. resolved Dec 24, 2025, 02:56 AM UTC

    Our fix is now deployed and we're seeing normal volume of successful username/password logins.

Read the full incident report →

Major December 19, 2025

Performance Issue

Detected by Pingoru
Dec 19, 2025, 04:06 PM UTC
Resolved
Dec 19, 2025, 04:46 PM UTC
Duration
40m
Affected: Achieve (Performance)AnnoucementsCelebrationsIncentivesRecognitionReporting & AnalyticsRewards
Timeline · 3 updates
  1. identified Dec 19, 2025, 04:06 PM UTC

    Bonusly is currently experiencing minor performance issues that may result in longer-than-normal load times. Our teams have identified the cause and are implementing a fix.

  2. monitoring Dec 19, 2025, 04:38 PM UTC

    A fix has been implemented and performance is returning to normal. We will continue to monitor and provide another update soon.

  3. resolved Dec 19, 2025, 04:46 PM UTC

    This is now resolved

Read the full incident report →

Major November 21, 2025

Rewards Catalog Unavailable

Detected by Pingoru
Nov 21, 2025, 08:38 PM UTC
Resolved
Nov 21, 2025, 08:47 PM UTC
Duration
9m
Affected: Rewards
Timeline · 2 updates
  1. investigating Nov 21, 2025, 08:38 PM UTC

    We are currently investigating an issue some users are having when attempting to access the Rewards Catalog. We will provide updates as soon as they become available.

  2. resolved Nov 21, 2025, 08:47 PM UTC

    This issue has been resolved, Rewards are now accessible.

Read the full incident report →

Major November 18, 2025

Bonusly Availability

Detected by Pingoru
Nov 18, 2025, 01:41 PM UTC
Resolved
Nov 18, 2025, 09:02 PM UTC
Duration
7h 21m
Affected: Achieve (Performance)AnnoucementsCelebrationsIncentivesRecognitionReporting & AnalyticsRewards
Timeline · 3 updates
  1. monitoring Nov 18, 2025, 01:41 PM UTC

    Bonusly is currently experiencing intermittent availability issues due to the CloudFare outage causing widespread issues today. We are actively monitoring the situation and will provide updates here.

  2. monitoring Nov 18, 2025, 03:03 PM UTC

    The global Cloudflare outage has been resolved, and users are now able to access Bonusly normally. We will continue to monitor the situation closely.

  3. resolved Nov 18, 2025, 09:02 PM UTC

    Service continues to operate as normal. This issue with Cloudfare is now resolved.

Read the full incident report →

Major November 3, 2025

Performance Degradation

Detected by Pingoru
Nov 03, 2025, 07:02 PM UTC
Resolved
Oct 29, 2025, 05:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Nov 03, 2025, 07:02 PM UTC

    We experienced a temporary performance issue due to an unexpected spike in background job processing. Our engineering team quickly scaled system resources and restored normal performance within minutes. All services are now fully operational and we’re implementing safeguards to prevent a recurrence.

Read the full incident report →

Minor October 20, 2025

AWS Outage - Bonusly Impact

Detected by Pingoru
Oct 20, 2025, 02:45 PM UTC
Resolved
Oct 21, 2025, 01:19 AM UTC
Duration
10h 34m
Timeline · 2 updates
  1. monitoring Oct 20, 2025, 02:45 PM UTC

    We’re closely monitoring the current Amazon AWS service disruptions. While several partners are affected, the Bonusly core platform remains operational with only a minor impact on performance. We’ll continue to monitor this situation and will post updates as they become available.

  2. resolved Oct 21, 2025, 01:19 AM UTC

    All services using AWS have been restored. The issue is now resolved.

Read the full incident report →

Notice September 24, 2025

Login Page Issue

Detected by Pingoru
Sep 24, 2025, 06:31 PM UTC
Resolved
Sep 24, 2025, 07:16 PM UTC
Duration
45m
Timeline · 3 updates
  1. investigating Sep 24, 2025, 06:31 PM UTC

    We are investigating an issue some users have reported where the login screen does not respond after entering their password. Users who are already signed in can navigate without issue. We will provide updates as soon as they become available.

  2. investigating Sep 24, 2025, 07:16 PM UTC

    This issue is now resolved.

  3. resolved Sep 24, 2025, 07:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 10, 2025

Bonusly is Unavailable

Detected by Pingoru
Jun 10, 2025, 01:13 PM UTC
Resolved
Jun 10, 2025, 10:57 PM UTC
Duration
9h 43m
Affected: Heroku
Timeline · 6 updates
  1. investigating Jun 10, 2025, 01:13 PM UTC

    Our third-party vendor, Heroku, is experiencing service issues that are affecting the Bonusly Platform. We have escalated this issue to this team and await service restoration updates. We will post updates here when available.

  2. identified Jun 10, 2025, 02:51 PM UTC

    Our third-party vendor, Heroku, is experiencing global service issues that are affecting thousands of platforms, including the Bonusly Platform. Heroku continues to investigate and Bonusly will continue monitoring this situation to provide updates as they become available.

  3. identified Jun 10, 2025, 04:28 PM UTC

    Bonusly continues to be affected by the Global issues our hosting provider, Heroku, is experiencing. We are actively monitoring the situation and will continue to share updates as they become available.

  4. identified Jun 10, 2025, 07:06 PM UTC

    Bonusly continues to be affected by the Global issues our hosting provider, Heroku, is experiencing. We are actively monitoring the situation and will continue to share updates as they become available.

  5. identified Jun 10, 2025, 09:05 PM UTC

    Bonusly continues to be affected by the Global issues our hosting provider, Heroku, is experiencing. We are actively monitoring the situation and will continue to share updates as they become available.

  6. resolved Jun 10, 2025, 10:57 PM UTC

    Our hosting provider, Heroku, has returned to normal service. The Bonusly Platform is back online and confirmed to be operating normally.

Read the full incident report →

Critical May 5, 2025

Rewards Page Error

Detected by Pingoru
May 05, 2025, 05:58 PM UTC
Resolved
May 05, 2025, 06:18 PM UTC
Duration
20m
Affected: Rewards
Timeline · 2 updates
  1. investigating May 05, 2025, 05:58 PM UTC

    We are currently investigating an error users are receiving when selecting on categories within the Rewards page. This is a top priority for us. Please subscribe to this page for future updates. Bonusly Support

  2. resolved May 05, 2025, 06:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 14, 2025

Analytics Performance Issue

Detected by Pingoru
Apr 14, 2025, 07:42 PM UTC
Resolved
Apr 14, 2025, 07:52 PM UTC
Duration
10m
Affected: Recognition
Timeline · 2 updates
  1. investigating Apr 14, 2025, 07:42 PM UTC

    Our teams are actively working to resolve a performance issue with the Participation and Recognition Analytics pages. Please monitor this page for updates as they become available.

  2. resolved Apr 14, 2025, 07:52 PM UTC

    This issue is now resolved.

Read the full incident report →

Minor April 2, 2025

Site Load Time Slow / Timing Out

Detected by Pingoru
Apr 02, 2025, 01:57 PM UTC
Resolved
Apr 02, 2025, 02:34 PM UTC
Duration
37m
Affected: Recognition
Timeline · 2 updates
  1. investigating Apr 02, 2025, 01:57 PM UTC

    We are currently investigating this issue.

  2. resolved Apr 02, 2025, 02:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 28, 2025

Billing History page and Rewards Catalog Down

Detected by Pingoru
Mar 28, 2025, 06:09 PM UTC
Resolved
Mar 28, 2025, 07:23 PM UTC
Duration
1h 14m
Affected: RecognitionRewards
Timeline · 4 updates
  1. investigating Mar 28, 2025, 06:09 PM UTC

    Engineering has been notified and is currently investigating the issue.

  2. identified Mar 28, 2025, 06:19 PM UTC

    The issue has been identified and a fix is currently being implemented.

  3. monitoring Mar 28, 2025, 06:45 PM UTC

    A fix has been implemented and the team is monitoring results

  4. resolved Mar 28, 2025, 07:23 PM UTC

    The fix has been live and monitored and we are no longer seeing errors.

Read the full incident report →

Critical March 26, 2025

Rewards Catalog timing out

Detected by Pingoru
Mar 26, 2025, 06:21 PM UTC
Resolved
Mar 26, 2025, 07:21 PM UTC
Duration
1h
Affected: Rewards
Timeline · 2 updates
  1. investigating Mar 26, 2025, 06:21 PM UTC

    The engineering team is currently investigating the issue.

  2. resolved Mar 26, 2025, 07:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 11, 2025

Rewards Catalog Latency

Detected by Pingoru
Mar 11, 2025, 03:48 PM UTC
Resolved
Mar 11, 2025, 04:45 PM UTC
Duration
57m
Affected: Rewards
Timeline · 2 updates
  1. identified Mar 11, 2025, 03:48 PM UTC

    We are actively working to address a recently reported performance issue, which may result in slowness or errors when accessing Rewards. We apologize for the inconvenience and will share updates on this page as they become available.

  2. resolved Mar 11, 2025, 04:45 PM UTC

    A fix has been implemented and this incident has been resolved.

Read the full incident report →