Is Boltrics down?

Several hosting providers in the Netherlands have taken websites offline as a precaution because of recently disclosed PHP vulnerabilities. We have received questions about this from customers. We have reviewed our services. The following are **not affected** by these vulnerabilities: - Business Central (3PL Dynamics) - Web portal - App platform **Required action:** none. You can continue to use all Boltrics services as normal. We will keep monitoring the situation, but we do not expect any change to this assessment.

The Boltrics website ([www.boltrics.com](https://www.boltrics.com)) is back online. The emergency form for a production environment that is down is available again. The PHP developers have released security updates for the recently disclosed vulnerabilities. We brought the website back online after the security updates were applied. We confirm again that no other Boltrics services were affected. Business Central (3PL Dynamics), the Web portal, the App platform and DataHub remained available throughout and were not affected by these vulnerabilities. **Required action:** none. Thank you for your patience while the website was offline. If you have any questions, please call Support or create a ticket.

Since the night of October 19 to 20, Business Central sandbox environments (RAPP/TEST/WISH) in the Microsoft Cloud may get stuck in the status "Soft deleting" or "Preparing". This happens when a sandbox is deleted or when a new sandbox copy of production is created. During this time the affected sandbox environment is unavailable. **Production environments are not affected.** Your daily work in Business Central continues as normal. The issue lies with Microsoft and appears to affect all Business Central customers, not only Boltrics customers. We have reported it to Microsoft and are following up with them. **Required action** 1. Please do not delete or recreate an affected sandbox yourself. That does not solve the issue and may cause another stuck environment. 2. There is no need to report an affected sandbox. We are monitoring all environments.

We have reported the issue to Microsoft and requested an urgent investigation, highlighting the scale of the impact on our customers. We have provided technical details and examples of the failed operations to support their investigation. We are following up with Microsoft and will update this page as soon as we receive further information about progress or a resolution.

Microsoft has acknowledged the issue and is investigating it. Other Microsoft partners in the West Europe and North Europe regions report the same problem. **Production environments are still not affected.** The required action in our first update still applies: please do not delete or recreate an affected sandbox yourself. We will update this page as soon as Microsoft shares further information.

Microsoft has confirmed that the issue is caused by a disruption in a shared platform service responsible for database management operations in the West Europe region. As a result, environment operations such as Copy, Restore, and Delete may fail or remain in a pending state. According to Microsoft, this is a high-priority incident and the responsible engineering team is actively working on a resolution. No estimated time of resolution (ETA) is available at this moment. Microsoft has indicated that once the underlying platform issue is resolved, any failed or pending environment operations will be processed accordingly. We will continue to monitor the situation and provide further updates as soon as new information becomes available from Microsoft.

Microsoft has identified an additional backlog of requests in a supporting service that is contributing to delays in sandbox environment operations, including Copy, Restore, and Delete. Microsoft is actively working to clear this backlog to mitigate the issue. The issue is not yet resolved, and no estimated time of resolution is available. Production environments remain unaffected. Please do not delete or recreate an affected sandbox yourself. We continue to monitor the situation and will provide further updates as soon as more information becomes available from Microsoft.

Business Central sandbox operations (Copy, Restore and Delete) in West Europe and North Europe appear to be working normally again. The issue started in the night of October 19 to 20. Production environments were not affected. Please check whether your sandbox environments are available again. If a sandbox is still stuck in "Soft deleting" or "Preparing", or you still experience other issues, please call Support or create a ticket. We apologize for the inconvenience and thank you for your patience.

PTV has resolved the issue and PTV Developer should be working again. Routing should now function as normal. If you applied the workaround, please restore your original settings in Transport Setup: 1. Set Default Activity Calculation Type back to its previous value. 2. Re-enter the values you noted down in the xServer xMap URL, xServer xLocate URL, xServer xRoute URL and xServer Profile fields. Trips created during the outage may be missing driving kilometres and times, and ETAs may not have been calculated. These trips can be recalculated once the settings are restored. If you still experience problems after restoring your settings, please contact Boltrics Support. We apologize for any inconvenience.

An issue is affecting the processing of incoming customs messages in Boltrics Data Integration. Our team is investigating and will provide an update as soon as more information becomes available.

Incoming customs messages are being processed again. If you are still missing a message, please resend it. We will continue to monitor the situation. We apologize for the inconvenience.

The issue affecting the processing of incoming customs messages has been resolved. After monitoring the service, we can confirm that incoming messages are being processed normally again. The issue was related to a temporary connection disruption, which has since been restored. We apologize for the inconvenience and thank you for your patience.

An issue is affecting incomming customs message flows through Boltrics Data Integration. Our team is investigating the issue. We will provide an update as soon as more information becomes available.

The issue has been resolved, and all communication with Customs has been fully restored. We will update this ticket with the root cause as soon as the analysis has been completed.

We have not yet been able to resolve the incident permanently. As a result, incoming messages are currently not being processed. We are actively investigating the issue. We will provide another update as soon as more information becomes available.

The issue has been resolved, and all communication with Customs has been fully restored. We will update this ticket with the root cause as soon as the analysis has been completed. Thanks for your patience.