Boltrics incident

Customs messages are temporarily not received/processed via Data Integration

Major Resolved View vendor source →

Boltrics experienced a major incident on August 18, 2026, lasting 2h 3m. The incident has been resolved; the full update timeline is below.

Started
Aug 18, 2026, 07:03 AM UTC
Resolved
Aug 18, 2026, 09:07 AM UTC
Duration
2h 3m
Detected by Pingoru
Aug 18, 2026, 07:03 AM UTC

Update timeline

  1. investigating Aug 18, 2026, 07:03 AM UTC

    An issue is affecting incomming customs message flows through Boltrics Data Integration. Our team is investigating the issue. We will provide an update as soon as more information becomes available.

  2. resolved Aug 18, 2026, 07:36 AM UTC

    The issue has been resolved, and all communication with Customs has been fully restored. We will update this ticket with the root cause as soon as the analysis has been completed.

  3. investigating Aug 18, 2026, 08:18 AM UTC

    We have not yet been able to resolve the incident permanently. As a result, incoming messages are currently not being processed. We are actively investigating the issue. We will provide another update as soon as more information becomes available.

  4. resolved Aug 18, 2026, 09:07 AM UTC

    The issue has been resolved, and all communication with Customs has been fully restored. We will update this ticket with the root cause as soon as the analysis has been completed. Thanks for your patience.