Boltrics Outage History

We've now resolved the incident. Thanks for your patience.

The issue has been mitigated, and you should no longer receive any related emails. We will delete the newly created test environments. They will be recreated 7 days prior to your scheduled production update, in line with the normal process.

All new incoming customs messages are being received and processed correctly. Messages that were received earlier (including DMS and EMCS messages) have been successfully restarted and processed. If you believe any messages are still missing, please contact Support for assistance. **Root cause:** The issue was caused by an authentication problem between Datahub and Business Central following a recent change by Microsoft. **Resolution & mitigation:** Authentication has been restored and the affected flows have been restarted. To prevent similar issues in the future, monitoring and alerts have been implemented to detect and address this situation at an early stage.

All previously affected Dutch Customs (Douane) services are fully operational again as of 11:19 CET. The emergency and fallback procedures are no longer applicable.

The earlier issue causing DMS messages to be stuck in a loop has been resolved. Message processing is now functioning as expected. However, it is possible that some messages were not processed. If you are missing a message, please contact Customs to request a resend. We apologize for the inconvenience and appreciate your patience while we worked to resolve the issue.

Dear Customer, We would like to inform you that the earlier reported system-wide outage at Cargonaut has been resolved. Thank you for your patience.

Microsoft has resolved the connectivity issue affecting Business Central environments. All users should now be able to log in and access their environments as expected. If you continue to experience issues, please contact support for further assistance.

Final PIR - Azure Front Door - Connectivity issues across multiple regions: Incident ID: YKYN-BWZ Full Report available: https://app.azure.com/h/QNBQ-5W8/e7ac71

Issues with Front Door haven been resolved.

The performance issues affecting NL environments on major version 25 have now been resolved. Systems are operating normally again, and no further disruptions have been reported. We want to thank you for your patience and understanding during this incident. The Root Cause Analysis (RCA) will be shared as soon as we receive it from Microsoft. We will publish it on this page to keep you fully informed. If you continue to experience any unexpected behavior, please reach out to our support team.