Boltrics incident

Customs messages are temporarily not received/processed via Data Integration

Major Resolved View vendor source →

Boltrics experienced a major incident on August 28, 2026, lasting 5h 9m. The incident has been resolved; the full update timeline is below.

Started
Aug 28, 2026, 06:25 AM UTC
Resolved
Aug 28, 2026, 11:34 AM UTC
Duration
5h 9m
Detected by Pingoru
Aug 28, 2026, 06:25 AM UTC

Update timeline

  1. investigating Aug 28, 2026, 06:25 AM UTC

    An issue is affecting the processing of incoming customs messages in Boltrics Data Integration. Our team is investigating and will provide an update as soon as more information becomes available.

  2. investigating Aug 28, 2026, 07:00 AM UTC

    Incoming customs messages are being processed again. If you are still missing a message, please resend it. We will continue to monitor the situation. We apologize for the inconvenience.

  3. resolved Aug 28, 2026, 11:34 AM UTC

    The issue affecting the processing of incoming customs messages has been resolved. After monitoring the service, we can confirm that incoming messages are being processed normally again. The issue was related to a temporary connection disruption, which has since been restored. We apologize for the inconvenience and thank you for your patience.