Blackline incident
Database Node Instability Causing User Disconnections (Financial Close)
Ongoing since 05:10 PM UTC, affecting SB EU3 and Jobs and 1 more.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- identified Oct 30, 2026, 05:10 PM UTC
A technical issue occurred on a database node in the EU3-G17 sandbox environment, which resulted in users being logged out of the system BlackLine is aware of the issue, and our technical teams are actively working to restore stability. While remediation efforts are ongoing, users may experience intermittent disconnections or UI disruptions.
- monitoring Oct 30, 2026, 05:48 PM UTC
BlackLine has deployed a fix to the database node in the EU3-G17 sandbox environment, and all systems are now stable and healthy. Users should be able to resume normal activities without further disconnections or UI disruptions. We will continue to monitor the environment to ensure ongoing stability and prevent further issues.
- monitoring Oct 30, 2026, 05:48 PM UTC
We are continuing to monitor for any further issues.
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