Degradation on crypto deposits and withdrawals | June 7th, 2026.

Update timeline

1. investigating Jun 07, 2026, 11:41 AM UTC

   We are currently experiencing degraded performance with deposits and withdrawals for the assets listed below due to an issue with one of our third-party integration providers. Our team is actively working with the provider to restore full service as quickly as possible. During this period, deposits and withdrawals for the affected assets may be delayed or temporarily unavailable. Affected assets by network: • Cardano: ADA • Polkadot: DOT • Dogecoin: DOGE • Solana: SOL, WIF, BONK, RENDER, POPCAT, RAY, USDC • Algorand: ALGO • Stellar: XLM • NEAR: NEAR • Avalanche: AVAX • Ethereum: ETH, BAL, OMG, QNT, CRV, LRC, GRT, SUSHI, ENJ, SNX, YFI, COMP, UNI, GALA, AXS, LINK, AAVE, APE, SAND, CHZ, BAT, TUSD, MANA, SHIB, USDT, PAXG, USDC, EUROC, MXNB, PEPE, LDO, RLUSD, FLOKI, NEIRO, PYUSD, FET, ONDO, VIRTUAL, SKY, USDS, PENDLE • Chiliz 2.0: BAR, PSG, TIGRES • Cosmos Hub: ATOM • Polygon: POL, WETH, USDT, BRL1 • Arbitrum: ETH, ARB • Tron: TRX, USDT • Optimism: ETH • Hedera: HBAR • Sonic: S • TON: TON • dYdX Chain: dYdX • Base: ETH, USDC We will provide updates as the situation progresses. We apologize for any inconvenience. Rest assured that your funds will remain secure at all times. If you require further assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com.

2. monitoring Jun 07, 2026, 11:42 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Jun 07, 2026, 12:13 PM UTC

   This incident has been resolved.