Billpocket incident

Intermitencia Card Processor Billpocket (MX) - SI VALE MEXICO S.A. DE C.V.

Notice Resolved View vendor source →

Billpocket experienced a notice incident on May 9, 2026, lasting 18m. The incident has been resolved; the full update timeline is below.

Started
May 09, 2026, 07:17 PM UTC
Resolved
May 09, 2026, 07:35 PM UTC
Duration
18m
Detected by Pingoru
May 09, 2026, 07:17 PM UTC

Update timeline

  1. investigating May 09, 2026, 07:17 PM UTC

    Se evidencia un leve incremento de rechazos para el emisor SI VALE MEXICO S.A. DE C.V.por el causal “Ctoff is in process, a switch is ending business for a day and starting the 90 next (transaction can be sent again in a few minutes) Issuer or switch is inoperative.”. Se escala el caso con PROSA para sus respectivas validaciones.

  2. resolved May 09, 2026, 07:35 PM UTC

    Se evidencia estabilidad para el emisor SI VALE MEXICO S.A. DE C.V, no se ha vuelto a generar los errores. El procesador ha comentado que el emisor tuvo rechazos, actualmente se observa normalizado. De nuestro lado se da por finalizado el incidente, se mantiene en monitoreo