BigCommerce incident

Search document updates delays in Control Panel and Storefront experience

Notice Resolved View vendor source →

BigCommerce experienced a notice incident on September 1, 2026 affecting Control Panel, lasting 2h 22m. The incident has been resolved; the full update timeline is below.

Started
Sep 01, 2026, 11:43 PM UTC
Resolved
Sep 02, 2026, 02:05 AM UTC
Duration
2h 22m
Detected by Pingoru
Sep 01, 2026, 11:43 PM UTC

Affected components

Control Panel

Update timeline

  1. investigating Sep 01, 2026, 11:43 PM UTC

    Starting August 31 at approximately 10:00 AM CT, we observed growing indexing queues affecting a subset of stores. During this period, newly created or updated entities may have taken up to 6 hours to become searchable in the Control Panel and storefront.

  2. monitoring Sep 01, 2026, 11:44 PM UTC

    We have identified the cause and are currently implementing a fix. We will continue monitoring recovery and provide another update as the queues return to normal levels.

  3. resolved Sep 02, 2026, 02:05 AM UTC

    This incident has been resolved.