BigCommerce incident

Unable to export Catalog using Modern Import/Export

Major Resolved View vendor source →

BigCommerce experienced a major incident on September 14, 2026 affecting Control Panel, lasting 1h 4m. The incident has been resolved; the full update timeline is below.

Started
Sep 14, 2026, 10:09 PM UTC
Resolved
Sep 14, 2026, 11:14 PM UTC
Duration
1h 4m
Detected by Pingoru
Sep 14, 2026, 10:09 PM UTC

Affected components

Control Panel

Update timeline

  1. investigating Sep 14, 2026, 10:09 PM UTC

    We are currently investigating this issue.

  2. identified Sep 14, 2026, 10:27 PM UTC

    Commerce engineers are continuing to work on a fix for this issue.

  3. resolved Sep 14, 2026, 11:14 PM UTC

    This incident has been resolved.