Bandwidth incident

Bandwidth Local Market Impairment - 554 - Longview, TX

Bandwidth experienced a critical incident on October 9, 2026 affecting 554 - Longview, TX, lasting 17h 4m. The incident has been resolved; the full update timeline is below.

Started: Oct 09, 2026, 09:02 PM UTC
Resolved: Oct 10, 2026, 02:07 PM UTC
Duration: 17h 4m
Detected by Pingoru: Oct 09, 2026, 09:02 PM UTC

Affected components

554 - Longview, TX

Update timeline

investigating Oct 09, 2026, 09:02 PM UTC

We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
investigating Oct 10, 2026, 01:13 AM UTC

We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
investigating Oct 10, 2026, 04:59 AM UTC

We are continuing to investigate this issue.
identified Oct 10, 2026, 08:58 AM UTC

Our carrier has identified the cause of this incident and is working to complete repairs.
identified Oct 10, 2026, 10:50 AM UTC

Our carrier has identified the cause of this incident and is working to complete repairs.
identified Oct 10, 2026, 11:43 AM UTC

Our carrier has identified the cause of this incident and is working to complete repairs.
monitoring Oct 10, 2026, 02:06 PM UTC

We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
resolved Oct 10, 2026, 02:07 PM UTC

Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is resolved.