Bandwidth experienced a notice incident on October 18, 2026 affecting New Number Ordering, lasting 9h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 18, 2026, 06:04 AM UTC
Some number order orders may have been delayed in completing in a timely fashion. However, teams are observing expected portal behavior and are monitoring for stability.
- resolved Oct 18, 2026, 03:27 PM UTC
This incident has been resolved.
- postmortem Oct 19, 2026, 09:19 AM UTC
Bandwidth has concluded its investigation of this issue and determined that between 03:33 UTC and 05:30 UTC on October 18th, new number orders were delayed. Due to the limited scope of impact, Bandwidth is closing this incident and this will be the extent of the information we will provide for this issue. If you have any questions, please contact us through the Bandwidth support portal. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.