There were 58 Bandwidth outages since February 4, 2026 totaling 259h 20m of downtime. Each is summarised below — incident details, duration, and resolution information.
During this incident; inbound calls to German based numbers which were ported to the Bandwidth Universal Platform were failing to complete as expected. This incident has recovered and calls are processing as expected. Teams will monitor ensuring stability, however we consider this incident resolved.
Bandwidth teams are investigating an outbound MMS incident impacting Hosted Media.
This incident has been resolved.
Final: There may have been failed calls for international toll-free service during this period but all services are now restored. Start Time: 2026-04-28 12:01:37 PM UTC Stop Time: 2026-04-28 12:40:04 PM UTC
Bandwidth teams are investigating an outbound messaging incident, where customers are experiencing unexpected 4452 error codes. Teams are working to restore expected messaging behavior.
Teams continue to investigate this incident.
Teams continue to investigate this incident.
Teams have identified the source of this incident and are working to restore expected network behavior.
Trams continue work to resolve this incident. Ongoing mitigation work is underway.
Trams continue work to resolve this incident. Ongoing mitigation work is underway.
Teams are observing expected messaging behaviors, and will continue to monitor for stability.
Teams continue to observe expected messaging behaviors, and will continue to monitor for stability.
This incident has been resolved.
Bandwidth teams are investigating an off net inbound calling incident impacting Alaska based numbers. Teams are working with the impaired vendor to restored expected call processing.
The source of this incidnet has been identified by the impaired vender. They are working to restore expected calling behavior.
Teams continue to work to restore expected calling behavior.
Teams are observing expected calling behavior. We will monitor for prolonged stability.
We are continuing to monitor for stability.
This incident has been resolved.
Bandwidth teams are investigating an incident where campaign registrations made on the Bandwidth App are not processing as expected. Teams are working to restore expected processing behavior.
Teams have identified the source of this incident and are working to restore expected portal behavior.
Teams are observing expected portal behavior and will monitor for stability.
This incident has been resolved.
For a brief period of time, some traffic transversing our ATL Data center may have encountered unexpected failures. Teams are observing expected network behavior and connectivity- resulting in this incident being resolved.
Teams are also investigating an incident impacting Insights on the Bandwidth App. Insights may fail to load or display properly.
Teams have identified the source of this incident and are working to restore expected services.
This incident has been resolved.
Bandwidth teams are investigating an incident where reports generated by the 9-1-1 Dashboard may contain duplicated data points. Teams are working to restore expected reporting behavior. Note: This incident does not impact emergency call routing.
Teams have identified the source of the incident and are working to restore expect record processing behaviors. Note: This incident does not impact emergency call routing.
Teams have identified the source of the incident and are working to restore expect record processing behaviors.
Teams have identified the source of the incident and are working to restore expect record processing behaviors.
Teams have identified the source of the incident and are working to restore expect record processing behaviors.
Teams are observing expected behavior and will continue to monitor.
We are continuing to monitor for any further issues.
This incident has been resolved.
Bandwidth teams are currently investigating an incident impacting MMS DLRs. These DLRs are delayed in population.
Teams are observing expected network performance. We will monitor for continued stability.
This incident has been resolved.
For a brief period of time customers may have experienced a delay in outbound messaging and associated reports. Teams are observing expected network behavior and consider this incident resolved.
Bandwidth teams are investigating an incident where hosted messaging requests are failing to complete as expected. Teams are working to restore expected portal behavior.
Teams have identified the source of this incident and are working to restore expected portal behaviors.
This incident has been resolved.
Lata 668 (Tucson, AZ) is currently experiencing a complete market outage. NOC is working with the carrier for resolution to this issue.
Outage for Lata 668 (Tucson, AZ) is now resolved.
For a brief period of time, SMS and MMS messages with AT&T destinations were either delayed in delivery or failed to deliver as expected. Teams are observing expected network behavior at this time and consider this incident resolved.
Bandwidth teams are investigating intermittent service interruptions or connectivity issues for users attempting to access the Bandwidth App platform. Teams are working to restore expected portal behavior.
Bandwidth teams are observing expected and stable App behavior. We will monitor for prolonged stability.
Teams continue work resolve this incident.
This incident has been resolved.
For a brief period of time users of the Bandwidth App may have experienced portal latency or general unavailability of the Bandwidth App. Teams are observing expected portal behavior and consider this incident resolved.
Bandwidth teams are currently investigating an incident on the Bandwidth App where IP self-provisioning requests are resulting an unexpected errors.
Teams continue work to restore expected portal behavior.
Teams continue work to restore expected portal behavior.
This incident has been resolved.
Bandwidth teams are investigating a delay in 10DLC Provisioning requests. We are working to restore expected provisioning behavior.
This incident has been resolved.
Bandwidth is observing delays in SMS delivery in France. Teams are working to identify this issue an mitgate any impairments.
Bandwidth upstream partner has implemented a fix to recover SMS delivery in France. At this time, impairments are fully mitigated and Bandwidth is continuing to monitor to ensure stability. We will resolve this incident after we observe continued stability.
Bandwidth has observed continued stability in SMS delivery to France and is resolving this incident.
Bandwidth teams have identified in incident with our vendor where users may not be able to interact with Synthi as expected. Users may still open support requests via email.
Bandwidth is observing expected Synthi behavior. We will monitor for stability.
This incident has been resolved.
Bandwidth teams are investigating a small segment of users of the Bandwidth App who are unable to purchase telephone numbers as expected. Teams are working to restore expected number purchasing behaviors.
Teams are observing expected portal behaviors and are monitoring for stability.
This incident has been resolved.
Bandwidth teams have identified an incident within the Bandwidth App and API where available Number Inventory may not display accurately leading to incomplete number orders. Teams are working to restore expected numbers order and inventory behavior.
We continue to work to restore expected portal behavior.
Teams are observing expected portal and inventory behavior. Teams will monitor for stability.
This incident has been resolved.
Teams have identified an incident impacting outbound calling in Belgium. These calls may not complete as expected.
Teams are observing expected network behavior and will continue to monitor for stability.
This incident has been resolved.
Bandwidth teams are observing a vendor incident where email-to-ticket functionality is not generating a ticket as expected. Customers are encouraged to open a ticket via our Help Center Portal with the assistance of Synthi.
Bandwidths vendor has identified the sourced of this intermittent incident and are working to restore expected email behavior. While this incident is intermittent in nature, we still encourage customers to open a ticket via our Help Center Portal with the assistance of Synthi.
This incident has been resolved.
Bandwidth teams are currently investigating an incident impacting auto top offs via credit card on the legacy global portal. Teams are working to restore expected portal payment behavior.
Teams have identified the source of this incident, and are working to restore expected portal behavior.
We are observing expected portal behavior and continue to monitor.
This incident has been resolved.
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