Bandwidth experienced a notice incident on October 14, 2026 affecting MMS Messaging (MM4), lasting 6h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 14, 2026, 09:16 PM UTC
Bandwidth teams are investigating delays in MMS messages to T-Mobile and Verizon destinations. Specifically Long Code 10DLC.
- monitoring Oct 15, 2026, 02:32 AM UTC
Teams are observing expected delivery of messages and will monitor for stability.
- resolved Oct 15, 2026, 03:45 AM UTC
This incident has been resolved.
- postmortem Oct 15, 2026, 02:32 PM UTC
Bandwidth has concluded its investigation of this issue and determined that between 20:00 UTC on October 14th and 01:07 UTC on October 15th, MMS messages to T-Mobile and Verizon were delayed. Due to the limited scope of impact, Bandwidth is closing this incident and this will be the extent of the information we will provide for this issue. If you have any questions, please contact us through the Bandwidth support portal. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.