pingoru pingoru Axinom had 12 outages in the last 2 years totaling 8h 39m of downtime, averaging 0.5 incidents per month.
There were 12 Axinom outages since July 27, 2026 totaling 8h 39m of downtime. Each is summarised below. Incident details, duration, and resolution information.
Status: Resolved On 20 October 2026, DRM Licensing services (PlayReady, FairPlay, and Widevine) experienced intermittent service degradation during two periods: 06:27–06:31 UTC and 07:13–07:17 UTC, resulting in some license requests failing. The issue has been resolved, and all affected services are now operating normally. We apologize for any inconvenience caused.
Status: Resolved On October 19, 2026, between 12:33 and 13:32 UTC (08:33-09:32 EDT; 59 minutes), the Encoding Service in the US region did not accept new encoding job requests because of a configuration issue. Jobs already in progress were not affected. The issue has been resolved and the service is operating normally; any job requests rejected during this window can be resubmitted.
Status: Resolved A network-level issue affecting the User and Personalization services has been resolved. The incident occurred between 21:11 UTC and 21:16 UTC. All affected services are now operational. Affected components Mosaic Identity Service (Operational) Personalization Service (Operational) Mosaic RabbitMQ Cluster (Operational) User Service (Operational)
Status: Investigating We are currently investigating a partial outage affecting Widevine DRM license acquisition. Our team is working to identify the cause and restore full service. Further updates will be provided as more information becomes available. Affected components Widevine API - License Service (Partial outage)
Status: Identified The impact has been identified as limited to the Europe region. Other regions remain unaffected. Affected components Widevine API - License Service (Partial outage)
Status: Monitoring We have identified a network issue affecting the Europe region. Mitigation measures have been applied, and we are continuing to monitor the situation. Affected components Widevine API - License Service (Partial outage)
Status: Resolved Between 08:05 and 09:00 UTC on 1 October 2026, less than 1% of Axinom DRM license requests in the Europe region were affected. As the affected cluster continued to show network problems, we fully rerouted Europe DRM traffic to a different cluster. Service is operating normally and we are continuing to monitor. We will share an incident report with more details. Affected components Widevine API - License Service (Operational)
Status: Investigating We are currently investigating an issue affecting Mosaic Production services. Our team is actively working to identify the cause and restore normal service as soon as possible. We’ll provide further updates as more information becomes available. Affected components User Service (Full outage) Mosaic Identity Service (Full outage) Video Service (Full outage) Personalization Service (Full outage) Mosaic RabbitMQ Cluster (Full outage) Image Service (Full outage) Mosaic Management System Service (Full outage)
Status: Resolved The issue affecting Mosaic Production services has been resolved. Services are now operating normally. Downtime: 13:35–13:45 IST (10 minutes) Affected components Mosaic Identity Service (Operational) Video Service (Operational) Personalization Service (Operational) Mosaic RabbitMQ Cluster (Operational) Image Service (Operational) Mosaic Management System Service (Operational) User Service (Operational)
Status: Resolved There was degradation ~2 minutes in our Singapore cluster, causing some license requests to take longer than usual to respond.
Status: Resolved A change deployed to our FairPlay license service caused a subset of license requests to be rejected with an HDCP enforcement error. We detected the issue through monitoring and rolled back the deployment. License issuance returned to normal at 06:51 UTC. The impact was limited to a small number of iOS client license requests between 06:30 and 06:51 UTC. Other DRM technologies and client platforms operated normally. The cause has been identified and corrected. The change will be re-verified in our test environments before it is redeployed.
Status: Investigating We are currently investigating an alert regarding the Identity service database connection issue Affected components Mosaic Identity Service (Full outage)
Status: Monitoring The issue was resolved within 20 minutes. Our team is monitoring. Affected components Mosaic Identity Service (Full outage)
Status: Resolved A deployment to the Mosaic Identity Service and User Service prevented the services from starting, which caused authentication and login requests to fail. We reverted the change, and the service was restored at 6:15 UTC. We have confirmed normal operation since then. The underlying cause has been identified. We redeployed the corrected release the same day. Affected components Mosaic Identity Service (Operational)
Status: Resolved A server-level disruption in one of the worker nodes in the Kubernetes cluster led to degradation of the personalization service for 3 minutes, from 07:46 to 07:49 UTC on 16-Aug-2026. The issue self-resolved.
Status: Monitoring At 10:40 UTC, one node in our EU region experienced an issue affecting Widevine, FairPlay, and PlayReady license requests. Traffic was automatically rerouted to healthy nodes, and service was fully restored by 10:42 UTC. Affected components Widevine API - License Service (Degraded performance) FairPlay API - License Service (Degraded performance) PlayReady API - License Service (Degraded performance)
Status: Resolved The affected node was restarted and is fully operational. All license traffic is being served normally. Affected components Widevine API - License Service (Operational) FairPlay API - License Service (Operational) PlayReady API - License Service (Operational)