Resolved after 5 hours 4 minutes, affecting Image Service and Mosaic Identity Service and 1 more, on October 1, 2026.
All Mosaic traffic has now been moved to our secondary cloud provider and services are stable. If you still experience issues, they may be caused by DNS changes that are still propagating. If problems persist, please contact us at https://support.axinom.com/. We sincerely apologize for the extended outage. We will share a post-incident report by the end of next week.
Affected components
Update timeline
- investigating Oct 01, 2026, 08:54 AM UTC
We are currently investigating an issue affecting Mosaic Production services. Our team is actively working to identify the cause and restore normal service. Further updates will be provided as more information becomes available.
- investigating Oct 01, 2026, 09:41 AM UTC
The Axinom Mosaic outage is ongoing. Our team is actively working on restoring the service and we will share updates as soon as possible. Separately, Axinom DRM was only partially affected earlier today, and this has been fully resolved. Details: https://status.axinom.com/incidents/40906s5g
- identified Oct 01, 2026, 10:25 AM UTC
We have identified an issue with a load balancer at our cloud provider, which is affecting the availability of Mosaic services. The provider is working on a fix. In the meantime, we are pursuing two workarounds to restore service: • Temporarily bypassing the affected load balancer • Rerouting traffic to a secondary cloud provider We will post the next update by 11:00 UTC. Please note that Axinom DRM is not affected by this incident.
- monitoring Oct 01, 2026, 11:10 AM UTC
All services are back online. However, the network is not stable yet. We continue working on getting things stable
- monitoring Oct 01, 2026, 12:11 PM UTC
Mosaic services are unavailable again due to continued network instability at our cloud provider. Users may experience login failures and intermittent service issues. We are working on moving traffic to a secondary cloud provider to restore stable service. Note: Axinom DRM is not affected.
- monitoring Oct 01, 2026, 12:56 PM UTC
We have moved Mosaic services to a secondary cloud provider and services are now available. Some users may still experience intermittent issues while we continue to stabilize the platform.
- monitoring Oct 01, 2026, 01:32 PM UTC
Mosaic services are available, but intermittent issues persist as we continue to stabilize the platform.
- resolved Oct 01, 2026, 01:59 PM UTC
All Mosaic traffic has now been moved to our secondary cloud provider and services are stable. If you still experience issues, they may be caused by DNS changes that are still propagating. If problems persist, please contact us at https://support.axinom.com/. We sincerely apologize for the extended outage. We will share a post-incident report by the end of next week.
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