Axinom incident
Service Disruption Affecting Multiple Mosaic Services
Axinom experienced a minor incident on October 20, 2026 affecting AxAuth Service and Axinom Portal and 1 more component, lasting 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2026, 06:32 AM UTC
Status: Investigating We’re currently experiencing a service disruption affecting several Mosaic services. RMQ, DRM, and Encoding remain operational. Our team is investigating the issue and working to restore the affected services. We’ll share updates as more information becomes available. Affected components Localization Service (Full outage) AxAuth Service (Full outage) Personalization Service (Full outage) Mosaic Management System Service (Full outage) Mosaic Hosting Service (Full outage) User Service (Full outage) Mosaic Identity Service (Full outage) Video Service (Full outage) Image Service (Full outage) Axinom Portal (Full outage) Mosaic Microfrontend Service (Full outage)
- identified Oct 20, 2026, 06:35 AM UTC
Status: Identified The issue affecting multiple Mosaic services has been identified, and our team is working to restore normal operations. We’ll continue to monitor the situation and share further updates as they become available. Affected components Mosaic Management System Service (Full outage) Video Service (Full outage) Image Service (Full outage) Axinom Portal (Full outage) Mosaic Microfrontend Service (Full outage) Localization Service (Full outage) AxAuth Service (Full outage) Mosaic Hosting Service (Full outage) User Service (Full outage) Mosaic Identity Service (Full outage) Personalization Service (Full outage)
- monitoring Oct 20, 2026, 06:45 AM UTC
Status: Monitoring Most Mosaic services have been restored and are operating normally. The Portal Service is still experiencing a partial disruption, and our team is working to fully restore it. We’ll share further updates as they become available. Affected components AxAuth Service (Operational) Axinom Portal (Partial outage) Mosaic Management System Service (Operational) Mosaic Microfrontend Service (Operational) Localization Service (Operational) Mosaic Hosting Service (Operational) User Service (Operational) Mosaic Identity Service (Operational) Video Service (Operational) Personalization Service (Operational) Image Service (Operational)
- resolved Oct 20, 2026, 07:03 AM UTC
Status: Resolved The issue affecting Mosaic services has been resolved, and all affected services are now operational. We’ll continue to monitor the services to ensure stability. Affected components User Service (Operational) Video Service (Operational) Image Service (Operational) Axinom Portal (Operational) Mosaic Microfrontend Service (Operational) Localization Service (Operational) AxAuth Service (Operational) Mosaic Hosting Service (Operational) Mosaic Identity Service (Operational) Personalization Service (Operational) Mosaic Management System Service (Operational)