Axinom incident

Degraded performance of the User and Personalization services

Minor Resolved View vendor source →

Axinom experienced a minor incident on October 19, 2026 affecting Mosaic RabbitMQ Cluster and Mosaic Identity Service and 1 more component, lasting –. The incident has been resolved; the full update timeline is below.

Started
Oct 19, 2026, 07:49 AM UTC
Resolved
Oct 19, 2026, 07:49 AM UTC
Duration
–
Detected by Pingoru
Oct 19, 2026, 07:49 AM UTC

Affected components

Mosaic RabbitMQ ClusterMosaic Identity ServicePersonalization ServiceUser Service

Update timeline

  1. resolved Oct 19, 2026, 07:49 AM UTC

    Status: Resolved A network-level issue affecting the User and Personalization services has been resolved. The incident occurred between 21:11 UTC and 21:16 UTC. All affected services are now operational. Affected components Mosaic Identity Service (Operational) Personalization Service (Operational) Mosaic RabbitMQ Cluster (Operational) User Service (Operational)