Axinom incident

We Are Investigating an Ongoing Mosaic Production Outage

Resolved after 1 minute, affecting Image Service and Mosaic RabbitMQ Cluster and 1 more, on October 1, 2026.

resolved Oct 01, 2026, 08:17 AM UTC

The issue affecting Mosaic Production services has been resolved. Services are now operating normally. Downtime: 13:35–13:45 IST (10 minutes)

Started
Oct 01, 2026, 08:15 AM UTC
Resolved
Oct 01, 2026, 08:17 AM UTC
Duration
1m
Detected by Pingoru
Oct 01, 2026, 08:15 AM UTC

Affected components

Image ServiceMosaic RabbitMQ ClusterMosaic Identity ServiceMosaic Management System ServicePersonalization ServiceUser ServiceVideo Service

Update timeline

  1. investigating Oct 01, 2026, 08:15 AM UTC

    We are currently investigating an issue affecting Mosaic Production services. Our team is actively working to identify the cause and restore normal service as soon as possible. We’ll provide further updates as more information becomes available.

  2. resolved Oct 01, 2026, 08:17 AM UTC

    The issue affecting Mosaic Production services has been resolved. Services are now operating normally. Downtime: 13:35–13:45 IST (10 minutes)

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