aXcelerate Outage History
aXcelerate is up right nowPingoru has recorded 51 incidents for aXcelerate: 14 in the last 12 months and 5 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 2 | 1 of 744 (0%) |
| June 2026 | 1 | 2 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 2 of 744 (0%) |
| September 2026 | 2 | 1 of 720 (0%) |
| October 2026 | 2 | 2 of 583 (0%) |
Incidents, newest first
Minor October 20, 2026 System slowness detected - Snapper cluster 1h 26m aXcelerate Production
Started Oct 20, 2026, 12:05 AM UTC· resolved Oct 20, 2026, 01:32 AM UTC
- investigating Oct 20, 2026, 12:05 AM UTC
We have detected slower than expected system performance on the Snapper cluster and are currently in the process of investigating.
- investigating Oct 20, 2026, 12:39 AM UTC
We are continuing to investigate this issue.
- resolved Oct 20, 2026, 01:32 AM UTC
We are pleased to announce that the server issues experienced earlier have been resolved.
Minor October 13, 2026 System slowness detected - Kirra cluster 34m aXcelerate Production
Started Oct 13, 2026, 01:34 AM UTC· resolved Oct 13, 2026, 02:08 AM UTC
- investigating Oct 13, 2026, 01:34 AM UTC
We have detected slower than expected system performance on the Kirra cluster and are currently in the process of investigating.
- monitoring Oct 13, 2026, 01:51 AM UTC
We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.
- resolved Oct 13, 2026, 02:08 AM UTC
We are pleased to announce that the server issues experienced earlier have been resolved.
Notice September 14, 2026 System slowness detected - Snapper 25m aXcelerate Production
Started Sep 14, 2026, 12:59 AM UTC· resolved Sep 14, 2026, 01:24 AM UTC
- investigating Sep 14, 2026, 12:59 AM UTC
We have detected slower than expected system performance and are currently in the process of investigating.
- monitoring Sep 14, 2026, 01:12 AM UTC
We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.
- resolved Sep 14, 2026, 01:24 AM UTC
We are pleased to announce that the server issues experienced earlier have been resolved.
Major September 1, 2026 System slowness detected 39m aXcelerate Production
Started Sep 01, 2026, 01:20 AM UTC· resolved Sep 01, 2026, 02:00 AM UTC
- investigating Sep 01, 2026, 01:20 AM UTC
We have detected slower than expected system performance and are currently in the process of investigating.
- monitoring Sep 01, 2026, 01:36 AM UTC
We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.
- resolved Sep 01, 2026, 02:00 AM UTC
We are pleased to announce that the server issues experienced earlier have been resolved.
Notice August 5, 2026 Client Portal 1h 54m aXcelerate Production
Started Aug 05, 2026, 07:32 AM UTC· resolved Aug 05, 2026, 09:27 AM UTC
- investigating Aug 05, 2026, 07:32 AM UTC
We are currently investigating an issue affecting the Client Portal. We are working on a resolution for this issue.
- resolved Aug 05, 2026, 09:27 AM UTC
This incident has been resolved.
Minor June 1, 2026 Sandbox Environment Unavailable 2h 15m aXcelerate Staging
Started Jun 01, 2026, 11:45 PM UTC· resolved Jun 02, 2026, 02:01 AM UTC
- identified Jun 01, 2026, 11:45 PM UTC
We are currently investigating an issue affecting the access to the Sandbox Environment for the following clusters: - Stradbroke - Burleigh - Wurtulla - Currumbin - Kirra - Snapper - Mudjimba - Wurtulla We are working on a resolution. We thank you for your patience while we investigate further.
- resolved Jun 02, 2026, 02:01 AM UTC
This incident has been resolved.
Notice May 25, 2026 System slowness detected - Currumbin 44m aXcelerate Production
Started May 25, 2026, 06:03 AM UTC· resolved May 25, 2026, 06:48 AM UTC
- investigating May 25, 2026, 06:03 AM UTC
We have detected slower than expected system performance and are currently in the process of investigating.
- monitoring May 25, 2026, 06:06 AM UTC
We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.
- resolved May 25, 2026, 06:48 AM UTC
The issue has now been resolved, and servers have returned to normal.
Minor March 25, 2026 Certificate Images not appearing 1h 6m aXcelerate Production
Started Mar 25, 2026, 11:06 PM UTC· resolved Mar 26, 2026, 12:12 AM UTC
- investigating Mar 25, 2026, 11:06 PM UTC
We are investigating reports affecting images not appearing against certificates, this is being investigated as a high priority.
- investigating Mar 25, 2026, 11:08 PM UTC
We are continuing to investigate this issue.
- identified Mar 25, 2026, 11:39 PM UTC
We are continuing to respond to reports affecting images on Templates and Certificates. We recommend refraining from issuing certificates while we resolve this issue. In addition, the auto certificate issuance feature has been temporarily paused during this time.
- resolved Mar 26, 2026, 12:12 AM UTC
This issue should now be resolved, thank you for your patience.
Notice February 27, 2026 System slowness detected - Greenmount 2h 11m aXcelerate Production
Started Feb 27, 2026, 12:22 AM UTC· resolved Feb 27, 2026, 02:33 AM UTC
- investigating Feb 27, 2026, 12:22 AM UTC
We have detected slower than expected system performance and are currently in the process of investigating.
- monitoring Feb 27, 2026, 12:45 AM UTC
We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.
- resolved Feb 27, 2026, 02:33 AM UTC
We are pleased to announce that the server issues experienced earlier have been resolved.
Minor February 1, 2026 Assessments unavailable for Learners and Administrators 25m Online Assessments
Started Feb 01, 2026, 11:02 PM UTC· resolved Feb 01, 2026, 11:27 PM UTC
- investigating Feb 01, 2026, 11:02 PM UTC
We are investigating an issue affecting both Learners and Administrators attempting to access Online Assessment features.
- monitoring Feb 01, 2026, 11:09 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 01, 2026, 11:27 PM UTC
We have resolved the issue affecting both Learners and Administrators attempting to access Online Assessment features, and will continue to monitor the situation.
Notice January 12, 2026 aXcelerate App Login Issue 18h 8m Mobile Apps
Started Jan 12, 2026, 04:52 AM UTC· resolved Jan 12, 2026, 11:00 PM UTC
- investigating Jan 12, 2026, 04:52 AM UTC
We are aware of an issue affecting the ability to sign into the aXcelerate App via Email address or Mobile number. This issue is being investigated as a high priority. Further updates will be provided as information becomes available.
- monitoring Jan 12, 2026, 06:53 AM UTC
A fix has been implemented for this issue. We are monitoring to confirm.
- resolved Jan 13, 2026, 05:13 AM UTC
This incident has been resolved.
Notice November 26, 2025 aXcelerate App - Workshop Assessments 2h 52m aXcelerate Production
Started Nov 26, 2025, 10:08 PM UTC· resolved Nov 27, 2025, 01:00 AM UTC
- investigating Nov 26, 2025, 10:08 PM UTC
We are aware of an issue affecting the ability to mark assessments against workshops within the aXcelerate App. This issue is being investigated as a high priority. An interim solution is to mark the assessments against the Class within the App, or mark the assessments via the desktop application.
- resolved Nov 27, 2025, 01:00 AM UTC
This incident has been resolved.
Minor October 15, 2025 Error within Learner Portal 1h 26m Learner Portal
Started Oct 15, 2025, 11:54 PM UTC· resolved Oct 16, 2025, 01:20 AM UTC
- investigating Oct 15, 2025, 11:54 PM UTC
We are aware of a current issue affecting Learner users where an error is appearing upon sign in. We are working to resolve the issue as soon as possible.
- monitoring Oct 16, 2025, 12:45 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 16, 2025, 01:20 AM UTC
This incident has been resolved.
Minor September 18, 2025 Blue Ribbon on Certificates 2h 29m aXcelerate Production
Started Sep 18, 2025, 05:00 AM UTC· resolved Sep 18, 2025, 07:30 AM UTC
- investigating Sep 18, 2025, 05:52 AM UTC
We are aware of a current issue affecting certificates where a blue ribbon is appearing on the preview and issued certificate. We have identified the cause and are working to resolve the issue as soon as possible.
- identified Sep 18, 2025, 05:53 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 18, 2025, 06:15 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 18, 2025, 08:48 AM UTC
A resolution for the certificate ribbon and formatting issue has been deployed. We recommend reviewing any certificates issued between 2:10 pm and 4:15 pm AEST 18/09/2025.
Notice September 12, 2025 Scheduled Workflow Events –
Started Sep 12, 2025, 02:00 PM UTC· resolved Sep 12, 2025, 02:00 PM UTC
- resolved Sep 14, 2025, 11:51 PM UTC
Between the 13th and 15th of September 9am, scheduled workflow tasks encountered an error which prevented the tasks from running successfully. This issue has now been resolved, however, we recommend reviewing your workflow tasks to see if any were affected. The affected tasks can be re-run if they are report-row event tasks, or alternatively, the tasks will run again on the next scheduled run time.
Major September 3, 2025 Accessing aXcelerate unavailable for Learners and Administrators 34m Online Assessments
Started Sep 03, 2025, 09:13 AM UTC· resolved Sep 03, 2025, 09:48 AM UTC
- investigating Sep 03, 2025, 09:13 AM UTC
We are investigating an issue affecting both Learners and Administrators attempting to access the aXcelerate System.
- resolved Sep 03, 2025, 09:48 AM UTC
This incident has been resolved.
Notice July 6, 2025 USI Integration Outage 6h 16m External Integration
Started Jul 06, 2025, 10:53 PM UTC· resolved Jul 07, 2025, 05:10 AM UTC
- investigating Jul 06, 2025, 10:53 PM UTC
We are aware of an error being returned when attempting to verify USIs within aXcelerate. We are working with the USI office to investigate this further and locate the cause. We will provide further updates as information becomes available.
- identified Jul 06, 2025, 11:43 PM UTC
The USI Office is currently experiencing an issue with the USI Web Services. Until the issue is resolved by the USI Office, the USI Integration will be unavailable. Further information can be found on the USI website here: https://www.usi.gov.au/system-developers/system-outages
- identified Jul 07, 2025, 05:09 AM UTC
Update: The USI Office continues to work on the intermittent outages users are experiencing today, Monday 7 July. Please refer to the USIs "System Outages" page for further information: https://www.usi.gov.au/system-developers/system-outages
- resolved Jul 07, 2025, 05:10 AM UTC
This incident has been resolved.
Notice June 17, 2025 System slowness detected - Burleigh 2h 53m aXcelerate Production
Started Jun 17, 2025, 11:56 PM UTC· resolved Jun 18, 2025, 02:49 AM UTC
- investigating Jun 17, 2025, 11:56 PM UTC
We have detected slower than expected system performance on the Burleigh cluster and are currently in the process of investigating.
- identified Jun 18, 2025, 12:45 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 18, 2025, 02:09 AM UTC
We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.
- resolved Jun 18, 2025, 02:49 AM UTC
We are pleased to announce that the server issues experienced earlier have been resolved.
Minor May 29, 2025 Canvas and Moodle Integration Errors 1h 47m External Integration
Started May 29, 2025, 11:48 PM UTC· resolved May 30, 2025, 01:35 AM UTC
- investigating May 29, 2025, 11:48 PM UTC
We are currently aware of issues affecting the Canvas and Moodle Integrations. Our team are currently investigating this further and we will provide further information as it becomes available.
- resolved May 30, 2025, 01:35 AM UTC
We have deployed a fix for this issue and the Canvas and Moodle Integrations are now operational without error. We thank you for your patience while we investigated and resolved this issue.
Notice May 29, 2025 Warehoused reports temporarily unavailable - Currumbin 1h 40m Reporting System
Started May 29, 2025, 11:27 PM UTC· resolved May 30, 2025, 01:07 AM UTC
- investigating May 29, 2025, 11:27 PM UTC
We are aware of an issue affecting Warehoused reports on the Currumbin cluster. This is currently being investigated and we will provide further updates as soon as possible.
- resolved May 30, 2025, 01:07 AM UTC
We have identified and resolved the issue with Warehoused reports on the Currumbin cluster. We thank you for your patience in this matter.
Minor April 30, 2025 Online Assessments Issue 15m aXcelerate Production
Started Apr 30, 2025, 06:44 AM UTC· resolved Apr 30, 2025, 07:00 AM UTC
- investigating Apr 30, 2025, 06:44 AM UTC
We are currently investigating an issue with Online Assessments. They are currently not available for administrators in the Admin Portal, or for all learners, from within the Learner Portal.
- monitoring Apr 30, 2025, 06:51 AM UTC
We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.
- resolved Apr 30, 2025, 07:00 AM UTC
We are pleased to announce that the server issues experienced earlier have been resolved.
Minor April 30, 2025 System slowness Detected - Burleigh and SCORM 1h 29m aXcelerate Production
Started Apr 30, 2025, 04:46 AM UTC· resolved Apr 30, 2025, 06:16 AM UTC
- investigating Apr 30, 2025, 04:46 AM UTC
We have detected slower than expected system performance on the Burleigh cluster, as well as SCORM services and are currently in the process of investigating.
- monitoring Apr 30, 2025, 05:07 AM UTC
We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.
- resolved Apr 30, 2025, 06:16 AM UTC
We are pleased to announce that the server issues experienced earlier have been resolved.
Notice March 27, 2025 eWAY Transactions 1h 31m External Integration
Started Mar 27, 2025, 01:39 AM UTC· resolved Mar 27, 2025, 03:10 AM UTC
- identified Mar 27, 2025, 01:39 AM UTC
We are aware of a current issue with payment integrations with eWAY caused by an upstream provider. If you are experiencing any issues with eWAY transactions, we recommend contacting eWAY for further assistance. Further information can be found on eWAYs status page: https://status.eway.com.au/
- monitoring Mar 27, 2025, 02:07 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 27, 2025, 03:10 AM UTC
This incident has been resolved.
Notice March 20, 2025 USI Service Outage 2h 7m External Integration
Started Mar 20, 2025, 10:52 PM UTC· resolved Mar 21, 2025, 01:00 AM UTC
- investigating Mar 20, 2025, 10:52 PM UTC
We are aware of an issue with the USI Service returning a 500 - Internal Server Error. We have received confirmation from the USI Office that this is a known issue and they are investigating this urgently. We will provide further information as it becomes available.
- resolved Mar 21, 2025, 01:00 AM UTC
The USI Service is back online and users should now be able to create and verify USIs through the system. Thank you for your patience while the USI Office resolved the outage.
Minor February 25, 2025 Staging Environment Inaccessible 1h 30m aXcelerate Staging
Started Feb 25, 2025, 03:27 AM UTC· resolved Feb 25, 2025, 04:58 AM UTC
- investigating Feb 25, 2025, 03:27 AM UTC
The staging environment is currently inaccessible as part of ongoing maintenance. We thank you for your patience.
- resolved Feb 25, 2025, 04:58 AM UTC
The staging environment is once again accessible. We thank you for your patience.