Avigilon incident
"Internal Server Errors" when attempting to login to or navigate with Alta Access Portal
Resolved after 1 day 5 hours, affecting Avigilon Alta Access (Formerly Openpath) (Alta Access (Openpath) Control Center - US) and Avigilon Alta Access (Formerly Openpath) (Alta Access (Openpath) Control Center - Rest of World), on July 20, 2026.
The problem was caused by an unusual spike in external API calls that overloaded a backend database. This led initially to an API slow down that grew into an API outage. We've optimized database performance and will further rate limit external APIs.
Affected components
Update timeline
- investigating Jul 20, 2026, 03:23 PM UTC
We are currently investigating this incident.
- identified Jul 20, 2026, 04:05 PM UTC
We are continuing to work on a fix for this incident.
- monitoring Jul 20, 2026, 04:51 PM UTC
We implemented a fix and are currently monitoring the result. Slower API and UI response times should be recovering to normal.
- resolved Jul 21, 2026, 08:58 PM UTC
The problem was caused by database performance related to a specific integration. A multi-stage improvement plan has been deployed. This incident has been resolved.
- resolved Jul 21, 2026, 10:22 PM UTC
The problem was caused by an unusual spike in external API calls that overloaded a backend database. This led initially to an API slow down that grew into an API outage. We've optimized database performance and will further rate limit external APIs.
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