Avigilon incident

"Internal Server Errors" when attempting to login to or navigate with Alta Access Portal

Major Resolved

Avigilon experienced a major incident on July 20, 2026 affecting Avigilon Alta Access (Formerly Openpath) (Alta Access (Openpath) Control Center - US) and Avigilon Alta Access (Formerly Openpath) (Alta Access (Openpath) Control Center - Rest of World), lasting 1d 5h. The incident has been resolved; the full update timeline is below.

Started
Jul 20, 2026, 03:23 PM UTC
Resolved
Jul 21, 2026, 08:58 PM UTC
Duration
1d 5h
Detected by Pingoru
Jul 20, 2026, 03:23 PM UTC

Affected components

Avigilon Alta Access (Formerly Openpath) (Alta Access (Openpath) Control Center - US)Avigilon Alta Access (Formerly Openpath) (Alta Access (Openpath) Control Center - Rest of World)

Update timeline

  1. investigating Jul 20, 2026, 03:23 PM UTC

    We are currently investigating this incident.

  2. identified Jul 20, 2026, 04:05 PM UTC

    We are continuing to work on a fix for this incident.

  3. monitoring Jul 20, 2026, 04:51 PM UTC

    We implemented a fix and are currently monitoring the result. Slower API and UI response times should be recovering to normal.

  4. resolved Jul 21, 2026, 08:58 PM UTC

    The problem was caused by database performance related to a specific integration. A multi-stage improvement plan has been deployed. This incident has been resolved.

  5. resolved Jul 21, 2026, 10:22 PM UTC

    The problem was caused by an unusual spike in external API calls that overloaded a backend database. This led initially to an API slow down that grew into an API outage. We've optimized database performance and will further rate limit external APIs.