Avigilon incident

G-Suite sync error

Major Resolved

Avigilon experienced a major incident on June 23, 2026 affecting Avigilon Alta Access (Formerly Openpath) (Alta Access (Openpath) Control Center - US) and Avigilon Alta Access (Formerly Openpath) (Alta Access (Openpath) Control Center - Rest of World), lasting 3h 26m. The incident has been resolved; the full update timeline is below.

Started
Jun 23, 2026, 05:00 PM UTC
Resolved
Jun 23, 2026, 08:26 PM UTC
Duration
3h 26m
Detected by Pingoru
Jun 23, 2026, 05:00 PM UTC

Affected components

Avigilon Alta Access (Formerly Openpath) (Alta Access (Openpath) Control Center - US)Avigilon Alta Access (Formerly Openpath) (Alta Access (Openpath) Control Center - Rest of World)

Update timeline

  1. investigating Jun 23, 2026, 05:00 PM UTC

    We are currently investigating this incident.

  2. investigating Jun 23, 2026, 06:32 PM UTC

    We are currently investigating this incident.

  3. monitoring Jun 23, 2026, 08:15 PM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved Jun 23, 2026, 08:26 PM UTC

    This incident has been resolved.

  5. resolved Jun 23, 2026, 08:50 PM UTC

    On June 22, 2026, a temporary automatic software update caused a brief sync delay, preventing new user or group changes from being copied into our system. No data was lost or exposed, and the issue has been resolved with automatic updates now catching up on any missed changes.