Avigilon incident

Muster reports not working

Minor

Resolved after 22 hours 54 minutes, affecting Avigilon Alta Access (Formerly Openpath) (Alta Access (Openpath) Control Center - US) and Avigilon Alta Access (Formerly Openpath) (Alta Access (Openpath) Control Center - Rest of World), on June 30, 2026.

monitoring Jun 30, 2026, 06:11 PM UTC

We implemented a fix and are currently monitoring the result. Please click the **\+ Get app** button to reinstall and restore Muster Reports.

Started: Jun 30, 2026, 02:41 PM UTC
Resolved: Jul 01, 2026, 01:35 PM UTC
Duration: 22h 54m
Detected by Pingoru: Jun 30, 2026, 02:41 PM UTC

Affected components

Avigilon Alta Access (Formerly Openpath) (Alta Access (Openpath) Control Center - US)Avigilon Alta Access (Formerly Openpath) (Alta Access (Openpath) Control Center - Rest of World)

Update timeline

investigating Jun 30, 2026, 02:41 PM UTC

We are currently experiencing an issue with muster reports not working. We are currently investigating this incident.
identified Jun 30, 2026, 04:22 PM UTC

The issue has been identified and a fix is being deployed.
monitoring Jun 30, 2026, 06:11 PM UTC

We implemented a fix and are currently monitoring the result. Please click the **\+ Get app** button to reinstall and restore Muster Reports.
resolved Jul 01, 2026, 01:35 PM UTC

This incident has been resolved.

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