Avigilon incident

Muster reports not working

Minor Resolved

Avigilon experienced a minor incident on June 30, 2026 affecting Avigilon Alta Access (Formerly Openpath) (Alta Access (Openpath) Control Center - US) and Avigilon Alta Access (Formerly Openpath) (Alta Access (Openpath) Control Center - Rest of World), lasting 22h 54m. The incident has been resolved; the full update timeline is below.

Started
Jun 30, 2026, 02:41 PM UTC
Resolved
Jul 01, 2026, 01:35 PM UTC
Duration
22h 54m
Detected by Pingoru
Jun 30, 2026, 02:41 PM UTC

Affected components

Avigilon Alta Access (Formerly Openpath) (Alta Access (Openpath) Control Center - US)Avigilon Alta Access (Formerly Openpath) (Alta Access (Openpath) Control Center - Rest of World)

Update timeline

  1. investigating Jun 30, 2026, 02:41 PM UTC

    We are currently experiencing an issue with muster reports not working. We are currently investigating this incident.

  2. identified Jun 30, 2026, 04:22 PM UTC

    The issue has been identified and a fix is being deployed.

  3. monitoring Jun 30, 2026, 06:11 PM UTC

    We implemented a fix and are currently monitoring the result. Please click the **\+ Get app** button to reinstall and restore Muster Reports.

  4. resolved Jul 01, 2026, 01:35 PM UTC

    This incident has been resolved.