Atera Outage History

We are currently experiencing slow or failing logins. Some users may be unable to sign in or may see long loading times. Our team is investigating and we will share an update shortly.

We are currently experiencing delays with 2FA SMS verification codes for services including the Work From Home feature, due to a partial outage with Twilio, our third-party provider.

We are aware of an issue affecting the Ticket Conversations tab. Some users may experience a blank view or be unable to send replies. Our team is actively investigating and working to restore full functionality as quickly as possible.

Some clients may experience incorrect availability alerts for devices. Our team is aware of the issue and is actively working towards a resolution. We will provide further updates shortly.

Some clients may experience issues when accessing newly created tickets. Our team is aware and we are actively working towards a resolution.

We are currently experiencing an issue impacting customers in the United States. Our team is investigating and working to restore service as quickly as possible.

We are currently investigating intermittent login issues affecting some users. Access to the platform may be inconsistent at this time. Our team is actively working to identify the root cause and restore stable access as quickly as possible.

We are currently investigating an issue affecting the PSA ticketing page. Some actions within the ticketing interface may not be functioning as expected. Our team is actively working to identify the cause and restore full functionality.

We are currently investigating reports of users being unable to access app.atera.com. For real-time updates regarding the underlying authentication service, please follow the official Auth0 status page: https://status.auth0.com/

Some US customers may be experiencing intermittent issues in the Atera console due to an upstream Microsoft service disruption. We are monitoring the situation and actively working with Microsoft to resolve it as quickly as possible.

Our team is working closely with Microsoft engineers to mitigate the issue as quickly as possible. We will provide additional updates as soon as more information becomes available.

Splashtop is currently experiencing a global stack outage. This is impacting our RMM remote access - you may be unable to initiate remote sessions at this time. Their engineering team is investigating. For real-time status, please monitor: https://status.splashtop.com/

We are currently experiencing service disruptions due to a widespread outage affecting Cloudflare. Our engineers are actively monitoring the situation and exploring mitigation steps to minimize the impact on our services. We will provide updates as more information becomes available

We are aware that Microsoft Defender is incorrectly flagging the MSI installers as false positives, which may temporarily prevent new agents from being installed or downloaded. Our team is already working directly with Microsoft to get this resolved as a top priority. We'll be sure to provide another update as soon as a fix is available. We appreciate your patience and apologize for any inconvenience this has caused.

We are currently investigating an issue causing some agents to appear offline in the console. Our team is currently working to identify the root cause.

We are currently investigating the issue.

Splashtop servers are currently experiencing an issue. You might not be able to use Splashtop Remote in the console. The engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

We are currently experiencing an issue affecting Customer Portal SSO logins. Our team is actively investigating this and working to restore access as quickly as possible. We apologize for the inconvenience and will provide updates as they become available.

We are currently experiencing a service outage affecting Atera Academy. Our team is actively investigating the issue and working to restore access as quickly as possible. We apologize for the inconvenience and will provide updates as they become available.

We are aware that some customers may encounter issues while attempting to make purchases. This is due to an outage with our third-party payment provider, BlueSnap. Our team is actively working with BlueSnap to resolve this issue as quickly as possible. For updates on BlueSnap's status, please visit: https://status.bluesnap.com/. We appreciate your patience and understanding.

We are continuing to investigate this issue.