Atera experienced a minor incident on June 22, 2026 affecting Helpdesk, lasting 3h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Helpdesk
Update timeline
- investigating Jun 22, 2026, 04:10 AM UTC
We are aware of an issue affecting the Ticket Conversations tab. Some users may experience a blank view or be unable to send replies. Our team is actively investigating and working to restore full functionality as quickly as possible.
- monitoring Jun 22, 2026, 04:14 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 22, 2026, 07:21 AM UTC
This incident has been resolved