Atera incident

Splashtop Service Interruption

Minor Resolved View vendor source →

Atera experienced a minor incident on January 5, 2026, lasting 24m. The incident has been resolved; the full update timeline is below.

Started
Jan 05, 2026, 07:22 AM UTC
Resolved
Jan 05, 2026, 07:47 AM UTC
Duration
24m
Detected by Pingoru
Jan 05, 2026, 07:22 AM UTC

Update timeline

  1. investigating Jan 05, 2026, 07:22 AM UTC

    Splashtop is currently experiencing a global stack outage. This is impacting our RMM remote access - you may be unable to initiate remote sessions at this time. Their engineering team is investigating. For real-time status, please monitor: https://status.splashtop.com/

  2. monitoring Jan 05, 2026, 07:29 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 05, 2026, 07:47 AM UTC

    This incident has been resolved.