Atera incident

Service Disruption Affecting US Customers

Critical Resolved View vendor source →

Atera experienced a critical incident on April 2, 2026 affecting Main Dashboard and Helpdesk and 1 more component, lasting 3h 23m. The incident has been resolved; the full update timeline is below.

Started
Apr 02, 2026, 07:26 PM UTC
Resolved
Apr 02, 2026, 10:50 PM UTC
Duration
3h 23m
Detected by Pingoru
Apr 02, 2026, 07:26 PM UTC

Affected components

Main DashboardHelpdeskAdmin Console GUI

Update timeline

  1. investigating Apr 02, 2026, 07:26 PM UTC

    Some clients may experience issues when accessing newly created tickets. Our team is aware and we are actively working towards a resolution.

  2. investigating Apr 02, 2026, 09:04 PM UTC

    We are currently experiencing an issue impacting customers in the United States. Our team is investigating and working to restore service as quickly as possible.

  3. monitoring Apr 02, 2026, 09:38 PM UTC

    The disruption impacting US customers has been fixed. Our team is actively monitoring to confirm full recovery.

  4. resolved Apr 02, 2026, 10:50 PM UTC

    The issue has been identified and resolved.