Atera experienced a minor incident on March 9, 2026 affecting Helpdesk, lasting 1h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Helpdesk
Update timeline
- investigating Mar 09, 2026, 02:01 PM UTC
We are currently investigating an issue affecting the PSA ticketing page. Some actions within the ticketing interface may not be functioning as expected. Our team is actively working to identify the cause and restore full functionality.
- monitoring Mar 09, 2026, 03:00 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 09, 2026, 03:24 PM UTC
This incident has been resolved.