Atera Outage History

Atera is up right now

Pingoru has recorded 51 incidents for Atera: 15 in the last 12 months and 2 in the last 90 days.

Source: status.atera.com

51incidents recorded
15last 12 months
2last 90 days
32 hourstypical duration
Incidents per month
024AprMayJunJulAugSepOct2
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct31%
Pingoru began tracking Atera in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202613 of 720 (0%)
May 202600 of 744 (0%)
June 20263288 of 720 (40%)
July 202600 of 744 (0%)
August 202600 of 744 (0%)
September 202600 of 720 (0%)
October 20262164 of 521 (31%)

Incidents, newest first

Minor October 19, 2026 Degraded Login Performance 1d 1h Admin Console GUI

Started Oct 19, 2026, 06:27 AM UTC· resolved Oct 20, 2026, 07:34 AM UTC

  1. investigating Oct 19, 2026, 06:27 AM UTC

    We are currently experiencing slow or failing logins. Some users may be unable to sign in or may see long loading times. Our team is investigating and we will share an update shortly.

  2. identified Oct 19, 2026, 06:57 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Oct 19, 2026, 07:37 AM UTC

    We made some changes at the database level to address the performance issue. We are now closely watching the results and will provide another update soon.

  4. monitoring Oct 19, 2026, 02:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Oct 19, 2026, 06:56 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Oct 20, 2026, 07:34 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 8, 2026 2FA SMS Verification Delivery Issue 5d 18h

Started Oct 08, 2026, 12:48 PM UTC· resolved Oct 14, 2026, 07:10 AM UTC

  1. investigating Oct 08, 2026, 12:48 PM UTC

    We are currently experiencing delays with 2FA SMS verification codes for services including the Work From Home feature, due to a partial outage with Twilio, our third-party provider.

  2. resolved Oct 14, 2026, 07:10 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 22, 2026 Degraded Performance for Ticket Conversations 3h 11m Helpdesk

Started Jun 22, 2026, 04:10 AM UTC· resolved Jun 22, 2026, 07:21 AM UTC

  1. investigating Jun 22, 2026, 04:10 AM UTC

    We are aware of an issue affecting the Ticket Conversations tab. Some users may experience a blank view or be unable to send replies. Our team is actively investigating and working to restore full functionality as quickly as possible.

  2. monitoring Jun 22, 2026, 04:14 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 22, 2026, 07:21 AM UTC

    This incident has been resolved

Read the full incident report →

Notice June 11, 2026 Payment Processing Issue (Duplicate Charges) 11d 18h

Started Jun 11, 2026, 07:15 PM UTC· resolved Jun 23, 2026, 01:52 PM UTC

  1. identified Jun 11, 2026, 07:15 PM UTC

    Some customers may have received a duplicate charge on their Atera payment. We are aware of the issue and our payment provider is working to resolve it. We will post updates here as the situation develops.

  2. resolved Jun 23, 2026, 01:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 9, 2026 Unexpected Device Availability Alerts 4h 59m Agents Health

Started Jun 09, 2026, 07:31 AM UTC· resolved Jun 09, 2026, 12:31 PM UTC

  1. investigating Jun 09, 2026, 07:31 AM UTC

    Some clients may experience incorrect availability alerts for devices. Our team is aware of the issue and is actively working towards a resolution. We will provide further updates shortly.

  2. identified Jun 09, 2026, 08:13 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 09, 2026, 10:26 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jun 09, 2026, 11:32 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jun 09, 2026, 12:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 2, 2026 Service Disruption Affecting US Customers 3h 23m Main Dashboard, Helpdesk, Admin Console GUI

Started Apr 02, 2026, 07:26 PM UTC· resolved Apr 02, 2026, 10:50 PM UTC

  1. investigating Apr 02, 2026, 07:26 PM UTC

    Some clients may experience issues when accessing newly created tickets. Our team is aware and we are actively working towards a resolution.

  2. investigating Apr 02, 2026, 09:04 PM UTC

    We are currently experiencing an issue impacting customers in the United States. Our team is investigating and working to restore service as quickly as possible.

  3. monitoring Apr 02, 2026, 09:38 PM UTC

    The disruption impacting US customers has been fixed. Our team is actively monitoring to confirm full recovery.

  4. resolved Apr 02, 2026, 10:50 PM UTC

    The issue has been identified and resolved.

Read the full incident report →

Major March 9, 2026 Intermittent login issues 1h 57m Main Dashboard

Started Mar 09, 2026, 03:14 PM UTC· resolved Mar 09, 2026, 05:11 PM UTC

  1. investigating Mar 09, 2026, 03:14 PM UTC

    We are currently investigating intermittent login issues affecting some users. Access to the platform may be inconsistent at this time. Our team is actively working to identify the root cause and restore stable access as quickly as possible.

  2. monitoring Mar 09, 2026, 04:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 09, 2026, 05:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 9, 2026 PSA Ticketing page 1h 22m Helpdesk

Started Mar 09, 2026, 02:01 PM UTC· resolved Mar 09, 2026, 03:24 PM UTC

  1. investigating Mar 09, 2026, 02:01 PM UTC

    We are currently investigating an issue affecting the PSA ticketing page. Some actions within the ticketing interface may not be functioning as expected. Our team is actively working to identify the cause and restore full functionality.

  2. monitoring Mar 09, 2026, 03:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 09, 2026, 03:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 22, 2026 Auth0 Login fail issue 2h 25m Admin Console GUI

Started Feb 22, 2026, 04:43 PM UTC· resolved Feb 22, 2026, 07:08 PM UTC

  1. investigating Feb 22, 2026, 04:43 PM UTC

    We are currently investigating reports of users being unable to access app.atera.com. For real-time updates regarding the underlying authentication service, please follow the official Auth0 status page: https://status.auth0.com/

  2. monitoring Feb 22, 2026, 06:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 22, 2026, 07:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 11, 2026 Degraded / Slow GUI performance 1h 42m Main Dashboard, Helpdesk, Billing

Started Feb 11, 2026, 11:47 PM UTC· resolved Feb 12, 2026, 01:30 AM UTC

  1. investigating Feb 11, 2026, 11:47 PM UTC

    Some US customers may be experiencing intermittent issues in the Atera console due to an upstream Microsoft service disruption. We are monitoring the situation and actively working with Microsoft to resolve it as quickly as possible.

  2. investigating Feb 12, 2026, 12:42 AM UTC

    Our team is working closely with Microsoft engineers to mitigate the issue as quickly as possible. We will provide additional updates as soon as more information becomes available.

  3. identified Feb 12, 2026, 01:13 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Feb 12, 2026, 01:16 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Feb 12, 2026, 01:21 AM UTC

    We are continuing to monitor for any further issues.

  6. resolved Feb 12, 2026, 01:30 AM UTC

    This incident has been resolved.

Read the full incident report →

Major January 12, 2026 Stability issues for EU & UK regions 3h 19m Admin Console GUI

Started Jan 12, 2026, 11:48 AM UTC· resolved Jan 12, 2026, 03:08 PM UTC

  1. identified Jan 12, 2026, 11:48 AM UTC

    Customers in the EU & UK regions may experience login issues, slowness, and difficulties performing actions within the Atera console. Our teams are actively working to resolve this issue and restore normal service as soon as possible.

  2. monitoring Jan 12, 2026, 02:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 12, 2026, 03:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 12, 2026 Login issues for EU & UK regions 1h 10m Admin Console GUI

Started Jan 12, 2026, 10:28 AM UTC· resolved Jan 12, 2026, 11:38 AM UTC

  1. identified Jan 12, 2026, 10:28 AM UTC

    Customers from the EU & UK regions might experience login issues on the Atera console. Our teams are actively working to resolve this issue and restore normal service as soon as possible.

  2. identified Jan 12, 2026, 10:44 AM UTC

    Customers from the EU & UK regions might experience slowness and issues performing actions within the Atera console. Our teams identified the issue and are deploying a fix.

  3. monitoring Jan 12, 2026, 10:53 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 12, 2026, 11:38 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 5, 2026 Splashtop Service Interruption 24m

Started Jan 05, 2026, 07:22 AM UTC· resolved Jan 05, 2026, 07:47 AM UTC

  1. investigating Jan 05, 2026, 07:22 AM UTC

    Splashtop is currently experiencing a global stack outage. This is impacting our RMM remote access - you may be unable to initiate remote sessions at this time. Their engineering team is investigating. For real-time status, please monitor: https://status.splashtop.com/

  2. monitoring Jan 05, 2026, 07:29 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 05, 2026, 07:47 AM UTC

    This incident has been resolved.

Read the full incident report →

Major December 5, 2025 Cloudflare Outage Impacting Services 1h 6m Admin Console GUI

Started Dec 05, 2025, 09:11 AM UTC· resolved Dec 05, 2025, 10:18 AM UTC

  1. investigating Dec 05, 2025, 09:11 AM UTC

    We are currently experiencing service disruptions due to a widespread outage affecting Cloudflare. Our engineers are actively monitoring the situation and exploring mitigation steps to minimize the impact on our services. We will provide updates as more information becomes available

  2. monitoring Dec 05, 2025, 09:52 AM UTC

    Currently monitoring Cloudflare for applied fixes

  3. resolved Dec 05, 2025, 10:18 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 11, 2025 Atera MSI installer flagged as a false positive by Microsoft Defender 5h 24m Agents Health

Started Sep 11, 2025, 07:40 AM UTC· resolved Sep 11, 2025, 01:04 PM UTC

  1. investigating Sep 11, 2025, 07:40 AM UTC

    We are aware that Microsoft Defender is incorrectly flagging the MSI installers as false positives, which may temporarily prevent new agents from being installed or downloaded. Our team is already working directly with Microsoft to get this resolved as a top priority. We'll be sure to provide another update as soon as a fix is available. We appreciate your patience and apologize for any inconvenience this has caused.

  2. monitoring Sep 11, 2025, 08:12 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 11, 2025, 01:04 PM UTC

    Fix: This issue has been fully resolved in collaboration with Microsoft. Action Required: You can now safely download and install the latest MSI installer

Read the full incident report →

Minor July 24, 2025 Agents showing offline status 41m Agents Health

Started Jul 24, 2025, 03:50 PM UTC· resolved Jul 24, 2025, 04:32 PM UTC

  1. investigating Jul 24, 2025, 03:50 PM UTC

    We are currently investigating an issue causing some agents to appear offline in the console. Our team is currently working to identify the root cause.

  2. monitoring Jul 24, 2025, 04:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 24, 2025, 04:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 14, 2025 Search, Ticket Creation, and Update Functions Experiencing Issues 5d 9h Helpdesk

Started Jul 14, 2025, 10:53 PM UTC· resolved Jul 20, 2025, 08:13 AM UTC

  1. investigating Jul 14, 2025, 10:53 PM UTC

    We are currently investigating the issue.

  2. monitoring Jul 15, 2025, 12:52 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jul 15, 2025, 06:11 AM UTC

    We continue to monitor the situation closely and are working with Microsoft engineers to address the issue. Please note that this currently impacts services for some US customers; EU services remain unaffected.

  4. monitoring Jul 20, 2025, 08:12 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jul 20, 2025, 08:13 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 23, 2025 Splashtop Performance 3h 57m Remote Control

Started Jun 23, 2025, 12:56 AM UTC· resolved Jun 23, 2025, 04:54 AM UTC

  1. investigating Jun 23, 2025, 12:56 AM UTC

    Splashtop servers are currently experiencing an issue. You might not be able to use Splashtop Remote in the console. The engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

  2. monitoring Jun 23, 2025, 04:01 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 23, 2025, 04:54 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 11, 2025 Customer Portal SSO Login Issue 33m End User Customer Portal

Started Jun 11, 2025, 04:23 PM UTC· resolved Jun 11, 2025, 04:56 PM UTC

  1. investigating Jun 11, 2025, 04:23 PM UTC

    We are currently experiencing an issue affecting Customer Portal SSO logins. Our team is actively investigating this and working to restore access as quickly as possible. We apologize for the inconvenience and will provide updates as they become available.

  2. monitoring Jun 11, 2025, 04:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 11, 2025, 04:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 5, 2025 Atera Academy Unavailable 20h 57m Academy

Started Jun 05, 2025, 05:51 PM UTC· resolved Jun 06, 2025, 02:49 PM UTC

  1. investigating Jun 05, 2025, 05:51 PM UTC

    We are currently experiencing a service outage affecting Atera Academy. Our team is actively investigating the issue and working to restore access as quickly as possible. We apologize for the inconvenience and will provide updates as they become available.

  2. resolved Jun 06, 2025, 02:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 14, 2025 Splashtop degraded performance 5h 29m Remote Control

Started May 14, 2025, 02:38 PM UTC· resolved May 14, 2025, 08:07 PM UTC

  1. identified May 14, 2025, 02:38 PM UTC

    We’re currently experiencing an issue with Splashtop remote connections. You may be able to connect after multiple attempts. As a temporary workaround, please use AnyDesk for remote access.

  2. monitoring May 14, 2025, 06:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 14, 2025, 08:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 17, 2025 Issue with Payment Processing 2h 18m

Started Jan 17, 2025, 02:48 PM UTC· resolved Jan 17, 2025, 05:07 PM UTC

  1. investigating Jan 17, 2025, 02:48 PM UTC

    We are aware that some customers may encounter issues while attempting to make purchases. This is due to an outage with our third-party payment provider, BlueSnap. Our team is actively working with BlueSnap to resolve this issue as quickly as possible. For updates on BlueSnap's status, please visit: https://status.bluesnap.com/. We appreciate your patience and understanding.

  2. investigating Jan 17, 2025, 03:01 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jan 17, 2025, 03:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 17, 2025, 05:07 PM UTC

    This incident has been resolved.

Read the full incident report →