Aspire Software Outage History

The AspireCare ticketing system is currently experiencing performance degradation due to an issue with our provider. Power users may experience issues when attempting to navigate to the Help Hub or submitting support cases, and responses may be delayed on cases that are submitted. We anticipate this issue being resolved within the next hour. Thank you.

We have identified an issue where completing a work ticket is causing revenue from open months to be moved to the month selected. At this time, if you have not closed your month, we recommend waiting to do so. If you have already closed your month, no action is required at this time, and we will follow up with next steps once the issue is resolved. Please be on the lookout for follow up communication from our team via email regarding this issue and recommended next steps.

The issue has been identified and our team is actively working to resolve the issue. Thank you for your patience.

We are continuing to work on a fix for this issue.

We have identified the root cause of the issue and our team is currently working toward a resolution. We will provide further updates as soon as more information becomes available.

We are investigating reports of network latency and service disruptions in the Midwest area. Our team is working with our cloud provider to resolve these connectivity issues and will provide updates as they become available.

3rd Party Service Availability Issue We are actively investigating an issue with a 3rd party service provider that may be causing a service interruption. We will provide additional details as we learn more. We greatly appreciate your patience & understanding as we work with our partner towards a resolution.

Our 3rd party provider has identified the the issue impacting Aspire and is actively implementing a fix. We will continue to provide updates on the progress.

Some Aspire users may be experiencing errors while trying to log in with their PIN. Our team is actively investigating the issue and working to restore full functionality as quickly as possible. We apologize for the inconvenience and will provide regular updates. Next Update: 930 CDT

We are continuing to work on a fix for the PIN issue. We appreciate your patience as our team works to implement a solution. Next Update: 10:00 AM CDT

We are continuing to work on a fix for this issue.

At 10:05 EDT, there will be a brief disruption while we deploy a fix. We apologize for the inconvenience.

We’re currently experiencing an issue with the QuickBooks Online sync feature within Aspire. Our team is actively investigating the issue and working to restore functionality as quickly as possible. We apologize for the inconvenience and will post regular updates on our progress, and we will provide an update within the next hour.

We are currently experiencing an outage with Aspire Core. It appears this is related to a broader Microsoft Azure outage impacting its hosting services. We will continue to monitor this situation. We apologize for the inconvenience and will post regular updates on our progress. Next Update: 12:15 PM Central

Microsoft is continuing to investigate the issue that is affecting Aspire Core. We appreciate your patience on this matter. Next Update: 1:15 PM Central

Microsoft is still continuing to investigate the issue that is affecting Aspire Core. We appreciate your continued patience on this matter. Next Update: 2:15 PM Central

Microsoft has Identified the cause as a inadvertant configuration change and are working to get it restored. We will continue to post updates on the progress. Next Update: 3:15 PM Central

We’re currently experiencing issues with slowness and unresponsiveness for some customers, specifically with search functionality. Our team is actively investigating the issue and working to restore functionality as quickly as possible. We apologize for the inconvenience.

We’re currently experiencing issues with slowness and unresponsiveness for some customers. Our team is actively investigating the issue and working to restore functionality as quickly as possible. We apologize for the inconvenience.