Aruba User Experience Insight had 23 outages in the last 2 years totaling 79h 31m of downtime — averaging 0.9 incidents per month.
There were 23 Aruba User Experience Insight outages since October 7, 2025 totaling 79h 31m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating issues where the on-demand and scheduled pre-defined reports are not running. In addition, loading a sensor status page or a service status page has been slow since 2026-09-08 18:00 UTC. We are investigating both issues.
Both issues have been resolved.
Following the latest sensor release, 6087, some sensors testing 802.1x configured networks are failing to correctly associate with that network. It appears to be isolated specifically to EAP-TLS based networks. The release 6087 has been halted and no further sensor software updates will take place until the regression has been fully identified and corrected. More updates will follow as the investigation progresses.
The root cause of the regression has been identified, affected sensors have received a deploy which reverts the regression and a long term fix is being generated.
Affected devices have received a firmware release 6093 which reverts the regression introduced in firmware release 6087, 802.1x authentication on affected devices is now functioning as expected.
The issue has been resolved, the root cause of the regression was a change in how the sensor interprets configuration and resulted in the EAP state machine on the sensor failing to correctly proceed with 802.1x authentication. This issue was not wide spread and only affected a subset of sensors in specific environments. The regression fix was only applied to affected devices, regular firmware update cycles will resume in the comings days and not further action or intervention is needed.
We identified an issue on the Network management page that prevented users from editing Wireless and Wired network settings. Users would have received an error when trying to edit the settings of a network.
A fix has been implemented and we are monitoring the recovery
We are continuing to monitor for any further issues.
The Network management page has been restored to normal operation. We are not seeing any more errors when editing Wired and Wireless networks. Users would have observed these issues between 3 September at 22:00 and 23:37 UTC.
Between 04:15 and 07:00 UTC the Webhook system experienced an issue that caused message sending to be delayed. Customers with Webhooks configured would have experienced a delay in received their webhook. When the issue was patched, the backlog of Webhooks were processed and sent.
We have identified a problem loading the dashboard. We are investigating this and will update within the next 30 minutes.
We have resolved the problem. This was due to a configuration change which has subsequently been reverted. There was no data loss for any customers or users.
We have identified a delay in processing sensor issues. The result is that the dashboard will be showing outdated states while we process the backlog of sensor issues. This also impacts data push by delaying the data that will be received. We are actively working on this and will update in the next 30 minutes.
We have resolved this now. There should not be any delays in sensor issue data.
A recent configuration change to our Public API caused some requests to fail with a 502 error. We've patched the change and confirmed the issue is resolved.
Users in the EU region are not able to access their dashboard. The incident started at 09:00 UTC on 06/08/2026. We have identified the problem and are working to restore the dashboard.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Between 09:00 UTC on 06 August 2026 and 08:30 UTC on 07 August 2026 , an update to the system that manages user logins prevented customers from logging in to the HPE UXI EU region dashboard. When attempting to log in users were returned to the login page. The issue has been resolved and login is now functioning normally.
We are investigating an issue with our Webhook pipeline. There is a delay in processing and sending Webhook messages.
Webhook messages stopped being sent at 14:00 GMT.
We have restored the webhook alert processing. We are monitoring the situation to ensure it remains stable.
This incident has been resolved.
We are investigating an issue during the process of assigning sensors to a group on our dashboard. Users will notice that when a sensor is assigned to a new or existing group, that assignment does not reflect correctly on the Experience page of the dashboard.
We have identified the cause of the issue and are working on a fix for it.
A fix has been released to correctly represent the sensor group assignments on the Experience page of the dashboard. This fix ensures that any changes going forward are correctly updated. We are also resolving any inconsistencies in existing assignments. We are monitoring the roll out.
We are continuing to monitor for any further issues.
This incident has been resolved.
We have identified an issue which cause new customer provisioning for User Experience Insight on the Greenlake Cloud Platform to fail. The issue has been resolved and we are currently monitoring the stability of the platform.
We have observed no further instability, the issue has been resolved and new account provisioning should work as expected.
We are currently investigating an issue where the Manage Sensors Settings page is showing the sensors as disabled and not assigned to a group. This is only a UI issue for this specific settings page and does not affect the sensor configuration or data.
This issue has been resolved.
We have observed users reporting issues seeing their services and other functions after logging into the Greenlake Cloud Platform. We are monitoring the situation. Here is a link to the Greenlake Cloud Platform status page - https://status.greenlake.hpe.com/
This issue appears to be resolved.
We have identified an issue that is preventing users not on Greenlake from logging in to the UXI dashboard.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The ongoing GLP outage is prevent UXI users from - Logging in via Greenlake - Provisioning the UXI dashboard - Launching the UXI dashboard from Greenlake.
More details about the GLP outage are available at https://status.greenlake.hpe.com/
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently experiencing a problem with our Issue processing pipeline. Issues are out of sync between our systems. Additionally, we are seeing inconsistent Issue data.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We have fixed the issue which was affecting the issue pipeline and are monitoring the situation. There were no delays in sending alerts or incidents. The customers using data push destinations with issues will see duplicate data appearing as part of our recovery. These customers will also have data from before we identified the problem which has data that is invalid. We suggest skipping over the data that is invalid and consuming from the start of the duplicate data which begins with the timestamp from 12 January 2026
This incident has been resolved.
We are experiencing an outage with our Issue processing pipeline. Some customers will notice a delay with in issues reflecting on the dashboard and data push destinations.
A fix has been implemented and we are monitoring the results.
Between 10:39 UTC and 11:18 UTC the Issue processing pipeline had stalled. During this time, issues updates were not being processed. No issues were lost during this period. We were able to restore the pipeline and process the backlog of issues.
We discovered an issue which resulted in incidents being delayed when sent to Data Push. This started on December 9th until today. We have fixed this issue and do not expect the incidents to be delayed anymore.
Some customers attempting to log in to the Dashboard via Greenlake may experience intermittent timeouts and internal errors. Customers not using Greenlake to log in are unaffected.
This incident has been resolved.
Our systems experienced an issue with our test metric system. Customers might experience delayed data on the dashboard or errors loading graphs. We have intervened and we are monitoring as it is recovering.
The cause was a server hardware failure. Our systems automatically replaced this but we needed to manually intervene for smooth recovery.
We have encountered an issue which is affecting the state of the items on the dashboard. This will affect the color shown for some items. This does not affect any issues being produced or alerted on.
We are continuing to work on a fix for this issue.
This incident has been resolved.
We experienced an issue in the pipeline between the UXI servers and GreenLake that caused: • Delays when provisioning new UXI Application Instances. • Failures when logging into the UXI Dashboard via GreenLake. The issue has now been resolved. All pending UXI Application Instance provisioning requests have been processed, and users are once again able to log into the UXI Dashboard using GreenLake. We appreciate your patience and apologize for any disruption this may have caused.